1. Are you running the white coloured CODA-4582 modem or running the Ignite TV XB6 modem? If you have the white coloured 4582 modem, can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab and copy the the Downstream Overview table, including the OFDM, Upstream Overview and OFDM/OFDMA sections. Select that entire table area, right click ..... Copy. Then open a new post, right click .... Paste. That should paste in the entire table and it should look like the table as shown in the DOCSIS WAN tab. With the signal data available, we'll have more info available to see if there might be an existing cable issue.
2. Are you running speedtests via ethernet or wifi?
3. Are you using a desktop, laptop or other device for speedtests?
1. Ignite Modem
2. Ethernet & Wifi
3. Have run tests from Desktop PC, Laptop, Android Phone, iPhone, Android Box, FireTablet, SmartTV
Rogers has basically said I'm on my own at this point.
They did walk me through doing a speed test, then doing 2 concurrent speed tests, and then they said since a + b > a, its my problem and they won't support it.
@VoodooSquirrel you indicated that you have the Ignite modem. Can you confirm for me that its the white "square" modem which is the CODA-4582, and not one of the black rectangular modems which Rogers uses for lower data rate plans?
Can you post the signal levels as shown by @lethalsniper
Are you running the modem in Gateway mode with direct connections to the modem, or running the modem in Bridge mode with a router behind it and connecting to the router?
@lethalsniper those signal levels look good. Are you on a Fibre to the Home (FTTH) fibre optic connection? The DOCSIS 3.0 channel signal to noise ratios are all pretty well maxed out at the highest level that the modem will probably calculate. Thats a little unusual as the only installations where I've seen that occur is with FTTH.
The DOCSIS 3.1 OFDM channel is enabled which it should be. There isn't enough data presented in the user interface to determine the health of the OFDM channel.
The upstream DOCSIS 3.0 channels are all within spec, one channel is a little higher than normal at 39.25 dBmV but that's fine where it is.
I wouldn't expect any issues with those signal levels. Are your data rates where you expect them to be, either at 500+ Mb/s for the 500 Mb/s servcie, or 940ish Mb/s for the gig service?
I am using the black modem, Model: CGM4140COM, Hardware Revision: 2.2 the technician that installed it advised me this was the standard Ignite modem that *had* to be used with the Ignite service.
I am running the modem in gateway mode, no 3rd party routing equipment.
I also do not seem to have a Docsis/WAN tab.