Updating your Rogers Yahoo! Email Settings

[RogersRoland]

Rogers and Yahoo! are transitioning to a new standard for logging in to your email account from mail clients and devices that offers improved security over the old username/password login method. While this will enhance the security of your Rogers Yahoo! email, it may also require some changes to how you have set up your mail client to log in and get your email.

Who doesn’t need to update their settings?

No changes are required if you only check your email using Rogers Yahoo! Webmail. You can still use your username and personal password to log in as you normally do.

Customers who used the automatic Yahoo! setup option on the following mail clients are also good to go:

• Mail on iPhones and iPads running iOS 9.0 and above
• Mail on macOS 10.11/El Capitan and aboveers Webmail, Settings, Outlook, Mac mail, 
• Users of the Gmail client on Android phones and tablets running Lollipop/5.0 or newer
• Users of the Outlook Mobile app
• Users of the Yahoo! Mail app

Who needs to update their settings?

Customers with Rogers Yahoo! email addresses who use an email client like Microsoft Outlook, Windows Live Mail, or Outlook Express, versions of macOS Mail older than macOS 10.11/ El Capitan, or others that get email using either POP or IMAP.

Customers using cell phones and tablets may also need to change their settings if they’re using older devices or have manually set up their device for POP or IMAP using the “Other” option instead of the Yahoo! option.

To update your settings, you’ll need to create an App Password to use in place of your personal password for the email client you are using.

What’s an “App Password” and why do I need it?

App Passwords are randomly generated, application-specific passwords that can be generated in the Rogers Member Centre. App Passwords provide a more secure way for older clients that don’t support OAuth to check email because they will no longer send your personal password every time they log in.

While you will need to use these for your email client, you will continue to log in to webmail and the Rogers Member Centre with only your personal password.

My email client requires an App Password. How do I generate one in the Rogers Member Centre?

1. Go to the sign in page.
2. Enter the Rogers Yahoo! email address and password for the account you’d like to create an App Password for. Select Next.
3. Mobile: Select the menu icon in the top-left corner, then Account Information.
   Desktop: Select Account Information in the top-right corner of your browser window.
4. Select Authorized Applications.
5. In the Name your password field, label your App Password with the name of the mail client it’s for, then select Generate.
6. Write down the randomly generated app password or copy it to your clipboard.
7. Enter the password in your email client using the instructions below. When you’re finished, select Done on the popup.
8. If you have another email client that needs an App Password, select Add Another. Or select the trash icon to delete an entry.

How do I update my settings to use the App Password?

The instructions below will help you update your password with the App Password for the most common email clients. If you need help with a client that’s not in the list, the software manufacturer will best be able to assist you with this.

Note: These instructions are intended for Rogers Yahoo! email users only. If you use a Rogers Yahoo! account to send email from a non-Rogers Yahoo! address, we recommend that you reach out to your other provider. Most have now updated their servers so that this is no longer necessary. If they are unable to help, you can still create an App Password, however enter it in your Outbound Email Server settings only.

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Outlook 2010/2013/2016

1. Click File.
2. Click Account Settings twice.
3. Select your Rogers email account and then click Change.
4. In the Logon Information section:
   • User Name should be your full @rogers.com email address.
   • Password - enter or copy/paste the App Password you generated above for Outlook. Ensure the Remember Password option is checked.
5. Click Next.
6. Click Finish.
7. Click Close.

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Outlook 2007

1. Click Tools and then Account Settings.
2. Select your Rogers email account and then click Change.
3. In the Logon Information section:
   • User Name should be your full @rogers.com email address.
   • Password - enter or copy/paste the App Password you generated above for Outlook 2007. Ensure the Remember Password option is checked.
4. Click Next.
5. Click Finish.

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Windows 10 Mail

1. On the main Windows 10 Mail screen, click on Settings then Manage Accounts.
2. Click on your Rogers email account.
3. On the Account Settings screen:
   • Your User name should be your full @rogers.com email address (it will be greyed out and not editable).
   • Password - enter or copy/paste the App Password you generated above for Windows 10 Mail.
4. Click Save.

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Windows Live Mail

1. From the main Windows Live Mail Screen, right click on the Rogers email account in the left-hand column.
2. Click Properties and then the Servers tab.
3. In the Incoming Mail Server section:
   • Email username should be your full @rogers.com email address.
   • Password - enter or copy/paste the App Password you generated above for Windows Live Mail. Ensure the Remember Password option is checked.
4. Click Apply.

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Windows Mail

1. Click Tools.
2. Click Accounts.
3. Select the account you are using to check your Rogers email and click Properties.
4. Click the Servers tab.
5. In the Incoming Mail Server section:
   • Email username should be your full @rogers.com email address.
   • Password - enter or copy/paste the App Password you generated above for Windows Mail. Ensure the Remember Password option is checked.
6. Click Apply.
7. Click Close.

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Outlook Express 6

1. Click Tools.
2. Click Accounts…
3. Click on the account on the list of internet accounts and click Properties.
4. Click Servers.
5. In the Servers window check the following:
   • Account name - confirm that this is your full @rogers.com email address.
   • Password - enter or copy/paste the App Password you generated above for Outlook Express. Ensure the Remember Password option is checked.
6. Click Apply.
7. Click Close.

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Mail on macOS

1. Click the Mail menu.
2. Click Preferences then the Accounts tab.
3. Click on the account for your Rogers email. (If you only see Yahoo! IMAP instead of an email address you should be good to go already!)
   • User Name should be your full @rogers.com email address.
   • Password - enter or copy/paste the App Password you generated above for macOS Mail.
4. Click on the Outgoing Mail Server and click on Edit SMTP Server List.
5. Click on the Advanced tab.
6. Paste the same App Password as above into the Password field.