It would kind of defeat the purpose if I was doing performance testing over wifi! This is most definitely over a wired connection. That's just how bad it's been for me. testwifi.here is just Google Wifi's name.
I've just run this for a couple minutes on IPv6 address 2607:f798:18:10:0:640:7125:5204, which I believe is their primary DNS, and I'm seeing the same pattern of spikes on the CMTS, but otherwise pretty good pings and no packet loss down the line. https://imgur.com/shMz4Hk
I just had my Ignite 500 Mbps installed. This is a replacement for my Bell Fibe (25 Mbps) which was starting to get slow by today’s standards. The tech tested everything as good before he left, but there MUST be something wrong because websites like google take up to 10 seconds to load. Sometimes I get an error on my device saying I’m not connected to the internet. I do the Roger Speed Test and get 50 down and 20 up (slow but I could live with it). Whatever the problem may be, it has nothing to do with my end devices because they all have the same symptoms and they all worked fine on the old Bell Fibe system. I call to complain but all they do is “refresh my modem’s settings” and then ask me to cycle the power. If I escalate this, I’m sure I can get the tech back to change the modem, but I’ve been down this road when Rogers before. They come by, change the equipment, it works fine while the tech is there and then the problem resurfaces shortly after he leaves. I believe it to most likely be a configuration issue - or an intermittent coax signal problem.
Anyone have any ideas before I cancel and go back to Bell?
Thank you for joining Rogers Community Forums, a peer-to-peer Community and for sharing your Internet service experience. Getting only 50 Mbps download speed on a 500 Mbps can be disappointing. There are many variables here as to why getting such low speeds; you certainly don't have to diagnose the issue yourself. Please continue to reach out to your Concierge support agent until the issue is resolved to your satisfaction.
Thank you for understanding!
Thank you for your continued patience while we work to find a solution for you. It should not take more than five seconds to load google.ca. Can you confirm if you have the Ignite TV service? Your modem should be Arris XB6. Since it's a new installation, the Concierge team should be able to find a satisfactory resolution for you. The visiting techs can determine the root cause of the issue and take necessary decisions to either replace the cable or any other components.
Please keep us posted.
Just checked again today, and I'm seeing 18-20% packet loss to the Rogers DNS and to the node before it., 188.8.131.52 and 10.202.47.161 respectively. That 10.x one is confusing, since 10.0.0.0/8 is a reserved internal block, so it's probably masquerading something. Here's another screenshot, for the heck of it. https://i.imgur.com/03nvQQk.png
Anyway, I'm not going to let this issue get buried, no matter how many other threads get mashed into this one.
Definitely not going to get buried and seeing packet loss is no doubt incredibly concerning especially if it's within the Rogers network. I know first hand how difficult it can be to isolate the cause of what your experiencing and I've had a lot of success seeing network level issues to resolution. Given that it does seem to be appearing within the Rogers network, and if during testing it's visible, and it can be replicated, we can look into having this addressed for you. Reach out to us at your leisure and I'll be happy to go over this with you. To do so, send us a private message @CommunityHelps and we'll have the ability to determine next steps. For more information on our Private Messaging system, please click here.