Unscheduled Maintenance Visit

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I've Been Here Awhile
Posts: 4

Unscheduled Maintenance Visit

I received a surprise and unscheduled visit by a Rogers contracted technician today. Who can I contact to ensure that this was an official and legitimate service call?

 

***Edited Labels*** 

Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: Unscheduled Maintenance Visit

Hello @jpthibault,

 

I can certainly look into this for you. This would involve accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

Thanks!

RogersHassam 

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Unscheduled Maintenance Visit

I do recall that there were supposed to be some unscheduled visits by technicians to remove the Trap-W filters since they are no longer needed. It is possible that is what it was.

I've Been Here Awhile
Posts: 4

Re: Unscheduled Maintenance Visit

I'm logged in.

Have you sent your message yet?

Thanks,

JP

Resident Expert
Resident Expert
Posts: 13,988

Re: Unscheduled Maintenance Visit

The message should show up, as there being a notification by the envelope in the top right corner.


I would always be leary of this...
Doing work outside? Ok thats one thing.. changing the lines, removing filters, etc at the street, etc? Thats one thing.

But i would never let them INSIDE, without a proper work order, etc.. and i would still be leary.



I Plan to Stick Around
Posts: 39

Re: Unscheduled Maintenance Visit

lockdown2341 wrote:

 

"I do recall that there were supposed to be some unscheduled visits by technicians to remove the Trap-W filters since they are no longer needed. It is possible that is what it was."

 

________________________

 

Is that a part for Home Phone - an attachment from the coax into the phone modem??

 

I had a (scheduled) tech out the other week and he removed it saying i didn't need it.

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Unscheduled Maintenance Visit

No idea exactly what it is. I just read something at work that said visits were being made to have these filters removed as they are not needed, and the visits were going to be unscheduled ones since usually the filters can be accessed from outside of the home.

I'm an Advisor
Posts: 764

Re: Unscheduled Maintenance Visit

If this is something known to Rogers employees, a communication to all customers should be made announcing it. We keep getting marketing materials sent, why not a letter (e-mail, text) about a possible technician visit to remove obsolete equipment from outside our property?

 

Like Gdkitty, I am weary of unannounced visitors to my home. 

Rogers Employee lockdown2341
Rogers Employee
Posts: 357

Re: Unscheduled Maintenance Visit

Not sure why it wasn't announced. I'm assuming because its inconsequential to your services as it doesn't affect anything, and that it isn't known exactly when the technicians will be going out to do it.

I'm an Advisor
Posts: 764

Re: Unscheduled Maintenance Visit

I understand what you are saying but anyone visiting my property, especially to modify or remove equipment, needs to give me advance notice (even if said equipment belongs to them). 

 

I assume that removing the Trap-W filter causes a temporary cable, home phone and Internet blip...right? If yes, all the more reason to advise the customer before showing up.

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