Unbearable Latency and Connection Issues

[MysticMoose]

Constant internet outages

Constant lag spikes

Gaming is not even viable due to EXTREME latency spikes

Streaming is unbearable due to  EXTREME latency spikes

Working from home is an absolute mess!

Reporting this to the BBB and CCTS (CRTC) as the service has been horrible and has not met basic standards of what I have signed up for. 

Over the past 3 months, numerous service tech's have come out along with the modem and outside cables replaced yet it seems to only be getting worse.

If you're wondering if you should go with Bell or Rogers, RUN from rogers as you will never see good service. 

[RogersZia]

Hi @MysticMoose, welcome to the Community!

Since you've had a number of tech visits, we will have to review the notes on the account to see how we can help. Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

RogersZia