Unable to log into POP account

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

Unable to log into POP account

For about 2 weeks have not been able to log into email from Mac laptop (still works from iphone and ipad).

 

Seems to connect to SMTP server but will not log me in to PO. I've tried entering my password on outgoing mail server settings, but this does not see to make any difference.

 

Message I get from Apple Mail is "There may be a problem with the mail server or network. Verify the settings for account "Rogers" or try again."

 

The log shows the following (an repeats although the account shows as "offline").

 

INITIATING CONNECTION Dec 28 15:44:56.203 [kCFStreamSocketSecurityLevelNone] -- host:pop.broadband.rogers.com -- port:995 -- socket:0x6000002b0440 -- thread:0x600000869400

CONNECTED Dec 28 15:44:56.705 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:pop.broadband.rogers.com -- port:995 -- socket:0x6000002b0440 -- thread:0x600000869400

READ Dec 28 15:44:56.705 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:pop.broadband.rogers.com -- port:995 -- socket:0x6000002b0440 -- thread:0x600000869400
+OK Hello from jpop-0.1

WROTE Dec 28 15:44:56.706 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:pop.broadband.rogers.com -- port:995 -- socket:0x6000002b0440 -- thread:0x600000869400
CAPA

READ Dec 28 15:44:56.753 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:pop.broadband.rogers.com -- port:995 -- socket:0x6000002b0440 -- thread:0x600000869400
+OK CAPA list follows
IMPLEMENTATION jpop-0.1
EXPIRE-NEVER
PIPELINING
RESP-CODES
TOP
UIDL
USER
SASL PLAIN XOAUTH2
.

WROTE Dec 28 15:44:56.754 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:pop.broadband.rogers.com -- port:995 -- socket:0x6000002b0440 -- thread:0x600000869400
QUIT

READ Dec 28 15:44:56.797 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:pop.broadband.rogers.com -- port:995 -- socket:0x6000002b0440 -- thread:0x600000869400
+OK Server signing off.

 

HELP

 


***Added Labels***

Highlighted
Resident Expert
Resident Expert
Posts: 2,901

Re: Unable to log into POP account

Have you updated your client to utilize an "app password". The following thread which is 1.5 years old discusses that issue even though some people have only been recently affected:

 

https://communityforums.rogers.com/t5/Internet/You-must-update-your-Rogers-email-account-settings/td...

 

See the following link on setting up the PW.

 

https://www.rogers.com/customer/support/article/update-email-settings

 

Are you able to login using Webmail?

 

https://rogersmembercentre.com