@Shafeen, with the modem bridged, you would have to disable IPV6 in the router that you are using. If you connect directly to the bridged modem with a pc or other device, you would have to disable IPV6 in the pc or other device.
I have PingPlotter running and can share the data if you need. Huge latency spikes and packet loss %.
@Shafeen fwiw, depending on what your testing, you can't trust Pingplotter as it can and will generate false packet loss indications. If you happen to be testing the modem to CMTS path you will see false packet loss indications. Any packet loss that you observe should be confirmed with another command line application. If you don't see any packet loss when you use a command line application, then Pingplotter is indicating erroneous packet loss and this should be ignored.
Also fwiw, testing with previous versions of firmware for the 4582 has shown packet loss to be below 0.1 % and in many cases, below 0.01%. With any higher levels of packet loss, I would suspect an issue between the modem and the CMTS.
What router are you using at the present time?
Switched from Bell, now specific website won’t stream vids. Why?
So as the title says, I was with bell (and using the provided router) before and on a specific site, the vids would stream no problem. Never an issue. Now that I’ve switched to Rogers and use the rocket 60 specific provided router, the vids on the same site don’t load anymore.
The funny thing is, if I use a VPN and even choose a city close by (same province as me in Canada), then the vids load and play without issue. But when I use the Rogers IP, t doesn’t load. What could be the issue and is there a way to fix this?
Note: I have logged into the router and even turned off the firewall to turn off all security. Still no dice.
Good morning @VoeJ!
Welcome to our Community!
I hate it when a site just won't work!
May I ask what site it is that you're trying to access? I'd like to test the page from here to see if I can replicate this issue.
In the meantime, have you attempted clearing cookies/cache or tried using an alternate browser? I understand you're using the modem we provided but I also want to make sure that you don't have your own router bridged to this modem.
Please let me know!
No one seems to bother with the issues. I need someone to come and fix this please.
Please an someone tell me if these signal strengths are ok?? My speeds are TERRIBLE!
I am getting 110/ 20 - No one is bothering to fix the issues. Why pay for 500u when you get such terrible quality and service??
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||38595824||ATDMA - 64QAM||42.750||3||3200000|
|2||30596000||ATDMA - 64QAM||39.250||1||6400000|
|3||23700000||ATDMA - 64QAM||39.000||2||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
...unplug the phone modem and remove the connection wires that go from the internet modem to the phone modem....
I don't quite understand why you say this. The RF-coax feed to the internet modem should be the first split at the demarcation point in your home. Often a special two-way splitter is utilized at that point one side to internet, the other side to TV/phone. The phone and TV (if applicable) should be the second splits. There should be no cable going from the internet modem to the home phone modem. I don't even know how that would work...?
I suppose there may be some sort of "feedback" from the phone modem that could cause issues, but that's a different story. Thanks for the tip. I don't have any issues myself, however, I do know that some people do and perhaps it's because their RF-coax is not installed appropriately as I mentioned above.