Unable to load certain website(s) and or videos

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Resident Expert
Resident Expert
Posts: 6,829

Re: Unable to load certain website(s) and or videos

@Shafeen, with the modem bridged, you would have to disable IPV6 in the router that you are using.  If you connect directly to the bridged modem with a pc or other device, you would have to disable IPV6 in the pc or other device.  



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I Plan to Stick Around
Posts: 36

Re: Unable to load certain website(s) and or videos

Thanks. I have disabled IPv6 on my router.

My PM's with @CommunityHelps have discovered the issue. Packet loss in the area. Waiting now for a resolution. 

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I Plan to Stick Around
Posts: 36

Re: Unable to load certain website(s) and or videos

I have PingPlotter running and can share the data if you need. Huge latency spikes and packet loss %.

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Resident Expert
Resident Expert
Posts: 6,829

Re: Unable to load certain website(s) and or videos

@Shafeen fwiw, depending on what your testing, you can't trust Pingplotter as it can and will generate false packet loss indications.  If you happen to be testing the modem to CMTS path you will see false packet loss indications.  Any packet loss that you observe should be confirmed with another command line application.  If you don't see any packet loss when you use a command line application, then Pingplotter is indicating erroneous packet loss and this should be ignored.  

 

Also fwiw, testing with previous versions of firmware for the 4582 has shown packet loss to be below 0.1 % and in many cases, below 0.01%.  With any higher levels of packet loss, I would suspect an issue between the modem and the CMTS.  

 

What router are you using at the present time?  



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I've Been Here Awhile
Posts: 4

Re: Unable to load certain website(s) and or videos

Switched from Bell, now specific website won’t stream vids. Why?

 

So as the title says, I was with bell (and using the provided router) before and on a specific site, the vids would stream no problem. Never an issue. Now that I’ve switched to Rogers and use the rocket 60 specific provided router, the vids on the same site don’t load anymore.

The funny thing is, if I use a VPN and even choose a city close by (same province as me in Canada), then the vids load and play without issue. But when I use the Rogers IP, t doesn’t load. What could be the issue and is there a way to fix this?

Note: I have logged into the router and even turned off the firewall to turn off all security. Still no dice.

Help plz.

 

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Moderator
Moderator
Posts: 1,256

Re: Unable to load certain website(s) and or videos

Good morning @VoeJ!

 

Welcome to our Community!

 

I hate it when a site just won't work!

 

May I ask what site it is that you're trying to access? I'd like to test the page from here to see if I can replicate this issue.

 

In the meantime, have you attempted clearing cookies/cache or tried using an alternate browser? I understand you're using the modem we provided but I also want to make sure that you don't have your own router bridged to this modem.

 

Please let me know!

 

Regards,

RogersCorey

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I've Been Here Awhile
Posts: 4

Re: Unable to load certain website(s) and or videos

Hi, I was just on with live chat and a simple factory reset of the provided modem fixed the issue. And I don’t have any other router. Just the modem Rogers provided for rocket 60 internet.

Problem resolved.
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I Plan to Stick Around
Posts: 36

Re: Unable to load certain website(s) and or videos

No one seems to bother with the issues. I need someone to come and fix this please.

 

Please an someone tell me if these signal strengths are ok?? My speeds are TERRIBLE!

 

I am getting 110/ 20 - No one is bothering to fix the issues. Why pay for 500u when you get such terrible quality and service??

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM0.900838.605
2849000000256QAM1.400238.983
3855000000256QAM1.300338.605
4861000000256QAM1.200438.605
5579000000256QAM0.600538.983
6585000000256QAM0.600638.983
7591000000256QAM0.700738.983
8303000000256QAM-1.200138.605
9603000000256QAM0.700938.983
10609000000256QAM0.9001038.605
11615000000256QAM0.8001138.983
12621000000256QAM0.9001238.983
13633000000256QAM1.5001338.983
14639000000256QAM1.6001438.983
15645000000256QAM1.9001538.983
16651000000256QAM1.8001638.983
17657000000256QAM1.9001738.983
18663000000256QAM2.3001840.366
19669000000256QAM2.2001938.983
20675000000256QAM2.2002038.983
21681000000256QAM2.7002140.366
22687000000256QAM2.7002240.366
23693000000256QAM2.4002338.983
24699000000256QAM2.6002438.983
25705000000256QAM2.3002538.983
26711000000256QAM2.4002638.983
27717000000256QAM2.4002738.983
28723000000256QAM2.4002838.605
29825000000256QAM1.5002938.983
30831000000256QAM1.0003038.983
31837000000256QAM1.7003138.605
32843000000256QAM1.3003238.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-0.799999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595824ATDMA - 64QAM42.75033200000
230596000ATDMA - 64QAM39.25016400000
323700000ATDMA - 64QAM39.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
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I've Been Here Awhile
Posts: 4

Re: Unable to load certain website(s) and or videos

Hi, I’d like you try something that I experienced.

First, in order to proceed, answer this question.

Do you have Rogers internet AND home phone? If the answer is yes, proceed. If answer is no, then my idea won’t work for you.

But here is the next step. If you have home phone, completely disconnect it from your system. Meaning , unplug the phone modem and remove the connection wires that go from the internet modem to the phone modem. Reboot your internet connection, meaning unplug your internet modem for 5 mins and then plug it back in. Then try the same websites that vids are not working after internet boots back up. That worked for me. Apparently the phone modem causes issues with websites for some odd reason. Well at least it did for me.

Reply when you can with results if you can try this.
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Resident Expert
Resident Expert
Posts: 3,428

Re: Unable to load certain website(s) and or videos


@VoeJ wrote:

...unplug the phone modem and remove the connection wires that go from the internet modem to the phone modem....

I don't quite understand why you say this.  The RF-coax feed to the internet modem should be the first split at the demarcation point in your home.  Often a special two-way splitter is utilized at that point one side to internet, the other side to TV/phone. The phone and TV (if applicable) should be the second splits. There should be no cable going from the internet modem to the home phone modem. I don't even know how that would work...?

 

I suppose there may be some sort of "feedback" from the phone modem that could cause issues, but that's a different story.  Thanks for the tip.   I don't have any issues myself, however, I do know that some people do and perhaps it's because their RF-coax is not installed appropriately as I mentioned above.