Unable to Receive Emails on Outlook

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I Plan to Stick Around
Posts: 39

Re: Unable to Receive Emails on Outlook

Both DaHammerman and I are having trouble with our Outlooks in XP. In Windows 7, it works fine.

 

The link I posted above points to another person with the same difficulties in XP, who did much more troubleshooting and found Yahoo with the issue.

 

You Re:57 don't have XP but your troubles started at the same time as all of us, including the guy in the link I posted above - see his date of April 29th. And it's the exact same problem.

 

Rogers, please contact Yahoo and tell them you have customers who can't receive in Outlook Express and Outlook. We've done all the work thus far and need you to take this one small step.

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Re: Unable to Receive Emails on Outlook

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Re: Unable to Receive Emails on Outlook

I just received a follow-up from OOTP regarding this issue.  The CSR stated that my e-mail client (Outlook for Mac 2011) is no longer officially supported (no surprise there).  I stated that Rogers will need to update their FAQ regarding e-mail clients below, basically to only include anything newer than 2016?:

 

https://www.rogers.com/customer/support/article/email-setup

 

The CSR did state that he would contact the Rogers/Yahoo team once more to see if there's some sort of workaround that will work (like Yahoo has for their customers with older e-mail clients, discussed in one of my recent posts - link below).

 

https://communityforums.rogers.com/t5/Internet/Unable-to-Receive-Emails-on-Outlook/m-p/462088#M61295

 

I think I'll leave this for another week or so to see if they put a workaround in place.  If not, I guess I'll have to upgrade to MS365, which is not cheap.  I suppose I could also look at a different e-mail client, however, I have thousands of e-mails and calendar events in Outlook for several decades, so I would prefer not to.



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I Plan to Stick Around
Posts: 39

Re: Unable to Receive Emails on Outlook

Thanks for updating us.

 

It does seem almost 100% that it's a Yahoo issue and that thousands of people are in the same boat - old, established email accounts with too many points of contact to just throw away.

 

Hopefully Rogers will contact Yahoo and expedite a response or submit a ticket.

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Re: Unable to Receive Emails on Outlook

A few hours after receiving the call from the CSR at the OOTP, I received an auto-call that said that my ticket was still open and that they are still working on it.  We shall see.



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Re: Unable to Receive Emails on Outlook

Five weeks after the receive problem started and after several discussions with the Rogers Moderators and with the Office of the President, Rogers say there is no problem at their end. Since Outlook for Mac 2011 is no longer officially supported by MicroSoft, it's not going to be supported by Rogers either.

I have therefore upgraded to MicroSoft 365 and the e-mails are now flowing properly in both directions. The process of upgrading could have been a lot smoother since a number of errors occurred during export/import, since I had to add in all my accounts again, etc.

 

I just got tired of banging my head against the wall.  😉



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Re: Unable to Receive Emails on Outlook

I find this disgraceful since Outlook 2003 works when I use Win7.......

 

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Re: Unable to Receive Emails on Outlook

Yeah, there probably isn't a problem on their end technically.

 

Their problem is that they weren't willing to talk to Yahoo and ask them what was going on.

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I'm Here A Lot
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Re: Unable to Receive Emails on Outlook

I use Eudora 7, with Windows 7. My emails stopped sending/receiving on April 28th with no warning or explanation.

 

After some time I found this post https://forums.att.com/conversations/att-internet-email-security/no-longer-able-to-download-mail-fro... which explains that yahoo seems to have switched off support for older SSL protocols. And older email programs are not updated anymore with newer ones.

 

That link had new working files for Eudora and my emails work again. I'm not educated enough to know if the updated files would work for other programs or if they must be tailored to the programs. Thought I would post this here for anybody who uses Eudora or can use the info to find work arounds.

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Re: Unable to Receive Emails on Outlook

Good find Daegard.

I was going to comment that I wondered if that was the case, that the older versions didnt have the newer protocols needed, or that they are solely using the older protocols which were cut off.

There are many places which are trying to crack down more on not allowing older protocols (as they are not secure anymore.. more likely to be intercepted, etc.
Our work has been doing similar.  The security team, has turned off the ability to use sites which are using the older versions of TLS (which are no longer really secure).  Which is great and all from a security standpoint.  But you would be surprised at how many sites were NOT using the newer versions and were blocked!