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Transferred 1GB service to new residence, sub 300Mbps speeds

X-Nemesis
I plan to stick around

I ran multiple tests on vaious speedtest sites and they all came back sub 300Mbps.   What is recommended to get this looked at, does it require a technician to show up or can anything be done remotely?

 

 

 

***Edited Labels***

2 REPLIES 2

Re: Transferred 1GB service to new residence, sub 300Mbps speeds

Datalink
Resident Expert
Resident Expert

@X-Nemesis  what modem do you have, as seen on the following link:

 

https://www.rogers.com/customer/support/article/factoryresetmodem

 

Running the XB6 which is used for the Ignite TV service, or the Hitron CODA-4582 which is used to support gigabit service without the Ignite IPTV service?  If you have the XB6, can you have a look at the bottom of the modem to check the modem model.  It will either be an Arris TG-3482ER (Intel Puma 7) or a Technicolor CGM-4140 (Broadcom BCM-3390).

 

Are you running the modem in Gateway mode with a direct connection to the modem, or in Bridge mode with a router behind it, connecting directly to the router. 

 

Were your tests run over ethernet or wifi?  They should be run via ethernet to prove that the coax cabling and modem will support data rates over 900 Mb/s.

 

Did your speedtest include the following sites:

 

https://www.rogers.com/customer/support/article/internet-speedtest

 

www.speedtest.net          specifically the Toronto, Ottawa or Montreal Rogers speedtest servers whichever

                                             is closer.

 

 

Re: Transferred 1GB service to new residence, sub 300Mbps speeds

X-Nemesis
I plan to stick around

Hi @Datalink 

 

1. Running the Coda 4582

2. Gateway mode

3. Over Ethernet

4. From the Rogers link you gave (173.7D/31.8U)

    From Speedtest.net Rogers Toronto (163.58D/32.3U)

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