Having the same issues.
I recently came from TekSavvy (who uses Rogers' infrastructure) on a 150/15 plan and had no problems streaming on Twitch at a bitrate of 8000 kbps with 0 dropped frames for hours. 2 weeks ago I signed up with Rogers and now on a 1000/30 plan, and have had problems every single day even streaming at a measly 6000 kbps, even though I have two times the upload of my previous ISP.
Judging by the size of this thread, I'm assuming this is normal and something I just have to deal with?
Nothing you can do! 40 calls in, 3 Calls with the Office of President.. Numerous Supervisor Tech visits. I got the Text this morning with "Ill be honest, im not sure theres much else we can do for you in the house but it will let me verify for the it"
THE ONLY "FIX" I found is Modem in bridge mode "Residential Gateway".. and use the Wifi on a secondary Router. seems to Route the connection differently and I can finally stream again. "Sucks I have to run a home Server over Wifi and using another program to allow me to combine both the connections coming in"
What my problem seems to be is with the Intel Puma Chipsets when the Signal is to strong "Reason why they use Filters / why the 50mbps internet package was removed" the CPU will over heat.. if the signal strength is to low "Upstream signal 29-32" the chipset can't relay a constant speed. Could be why other providers who are using Rogers lines have no problems.. different modems! I already tried to get another line into the house and the NEW Ignite internet installed "the stuff that comes with TV" they wont install it because of the complaints I already have!
Office of President and pretty much ALL The support people i've talked to over the past 8 months didn't even know about the Rogers "Official" forum... What I would like to see on the website is "If you plan to Stream on Twitch.tv with Rogers ISP please let us test your connection before we make you pay"
anyone ever find a fix for this? Cause im losing my mind here.
As far as I can tell it’s been fixed here... took them 10 months, 40+ calls, $2000 of my own cash “from techs recommending fixes”. What I got for the problem was
“ I did receive a follow up from the maintenance team that has been working on the Node this week. As per today they updated me that they isolated the distribution fault that was causing the issues you were experiencing as well as the OD Equipment that was causing this issue. They are installing a updated cable line on the node to a TX-15 cable line which is happening today from the update I received."
Do not let Rogers tech support say there isn’t a problem! Everytime you get a upstream drop phone tier 2 support and ask “has there been any noise on the line under the threshold” rogers doesn’t seem to think the noise causing our problems is a concern as it seems to always be under the "repair threshold".
Rogers might be selling unlimited contracts on limited lines!! If you need anymore help on the issue, I’ve seen / heard it all.
Think I may have gotten something here.... Since I only have Ethernet on my Desktop and no wifi I swapped from ethernet to tethering my phones wifi to my desktop via usb has resulted in 0% dropped frames. @TheBudLab are you using Wifi or Ethernet? Also it seems it could be an issue with the realtek family controller along with rogers? Idk how its fixed but its fixed current will update progress, gunna head to the store to grab a usb wifi adapter to further test.
Yeah after about an hour right back to being useless, thinking the only option is leaving rogers at this point.
Sorry to hear that it didn't work out as you expected :(. I can appreciate wanting to see this resolved. Are you able to provide a traceroute to your twitch ingest server? We'll be able to assist if we can see the latency impacting the connection within the Rogers network.
Hoping that we can see a resolution to this for you and for all others impacted.
Just incase anybody reads this in the future and has been going to tech support trying to get help here's what my streams look like Before (Rogers) and After ( Bell)
Hello ive been having problems on and off with upload speed. I currently have the 500u package with 20 upload. i stream at 1080p 60 fps at 6k bitrate. last week i started having a problem where bandwith on the twitch test was maxed out at 10000 but quality was at 0. Called rogers support countless times had techs come over and everyone said my internet is working fine, when its not. If i can get some help it would be great because im running out of patience.