@Datalink - I'd be happy to share my meagre knowledge about pfSense, but you'd probably be better served asking questions on the pfSense forums, as I'm very much a pfSense noob, and not a networking expert.
I just finished moving the modem to basement to connect directly to the coax coming in from outside, bypassing the coax from the basement to the home office. I'm still getting packet loss, so I'll call Rogers support yet again. At least this time I've got enough test data to rule out anything in the house.
60s focus, taken after moving the modem to the basement.
Edit - I called support, and they also see the packet loss, and similar loss at several neighbours. He raised a ticket for network maintenance to solve.
I'll ask one of the mods to delete the image as it has your modem's IPV6 address in it. Try this. Instead of running the test out to google, use 2607:f798:80c:10e::1 which is the line 2 address. That is the CMTS. That will give you a bottom display for the modem to CMTS path. The object of the exercise is to keep an eye on that path, looking for packet loss, and keeping an eye on it to determine if the maintenance crew manages to resolve the problem. So, if you get a call one day to indicate that the issue has been resolved and yet you still see packet loss on that path, then, call tech support again when the packet loss is occurring to get the maintenance crew back out for another go. When the local packet loss issue has been resolved, then any packet loss that you see further downstream when you run a test out to some far flung server should be due to the network path and its servers. That can be resolved, but thats a network issue that requires the attention of the network engineering staff. In theory, at that point, there shouldn't be any local packet loss issues clouding the picture.
When you post those images, and you have an IPV6 address, as this one shows, dump the image into something like Microsoft Paint, wipe out that line one IPV6 address, save it and post it. The remaining data, ie: the ping times can remain on the image, just wipe out the address.
If you click on your personal icon at the upper right hand corner of the page when you're logged in, select Profile from the pop up menu, then My Images to bring up your image library. You can then delete the last image with the IPV6 address in it.
Thanks for catching the embedded IP - I forgot to remove it. I've deleted the image. And thanks for the advice on just going to the CMTS.
I'll ask one of the mods to delete the image as it has your modem's IPV6 address in it. Try this. Instead of running the test out to google, use 2607:f798:80c:10e::1 which is the line 2 address. That is the CMTS.
top one is 60 seconds bottom is 30 seconds, its still happening, im looking at WhatTheFast while gaming and i can see my Bytes sent jump from 7-15bytes up to50-70Bytes every couple minutes, Should i use arin.net to find something?
Here is also an update on this, I had someone come over a couple weeks ago and "fix" it.
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||38595915||ATDMA - 64QAM||42.750||3||3200000|
|2||30595528||ATDMA - 64QAM||41.250||1||6400000|
|3||23700000||ATDMA - 64QAM||37.750||2||6400000|
I seem to have been connecting to a rogers line quite often while gaming 126.96.36.199 and i have had alot of issues with it, I dont know if thats the entire case though
Severe Packet Loss For The Last Week or 2.
I have been getting severe packet loss the last week or 2 at anytime between 10pm-3am. The way I am seeing the packet loss amounts is through my Teamspeak Connection Info. It spikes up to 60%. And it isn't the teamspeak server because it also disconnects me from my games and stops my Netflix stream. I called tech last night and was told there was an outage in my area and that it would be fixed soon. An hour later my net was fine. But once again tonight it spiked up to 60%. Am currently calling Tech Support again but am at a 36-54 minute wait. I am connected ethernet directly into my PC. It isn't just my PC because my cellphone can't load any websites at the same time that the packet loss is happening.
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Thank you for joining and posting your concern in the Community. Were you able to reach tech support and resolve the packet loss issue? If the issue is only happening at certain hours it could be related to noise in the signal. Please send us a private message at @CommunityHelps when the packet loss is occurring so that it can be properly diagnosed. Our private messaging system is explained in this blog.