Suffering Packet loss

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I Plan to Stick Around
Posts: 43

Re: Suffering Packet loss

Well, you just explained why Dave hasn't answered my messages!

 

Dave? Dave's not here, man.

Resident Expert
Resident Expert
Posts: 6,294

Re: Suffering Packet loss

I'm a Regular
Posts: 880

Re: Suffering Packet loss

@Datalinkhere are some test I have done can you let me know what you think... I will let it run longer some more tomorrow . let me know if you think if  I'm getting any congestion thanks

Ping statistics for 64.71.255.204:
Packets: Sent = 1187, Received = 1187, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 143ms, Average = 12ms

 

tues march13 @ 730pm
ping statistics for 173.xx.xxx.x -CMST
packets sent= 696, Received=696, lost = 0 ( 0% loss )
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 107ms, Average = 13ms


thur march 15 @930pm
Ping statistics for 64.71.255.204:
Packets: Sent = 381, Received = 381, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 47ms, Average = 12ms

 

thur march 15@ 10pm
Ping statistics for 173.xx.xxx.x:
Packets: Sent = 1396, Received = 1396, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 142ms, Average = 16ms


thur march 15@ 1030pm

Ping statistics for 64.71.255.204:
Packets: Sent = 1164, Received = 1164, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 116ms, Average = 14ms

 

@Datalinkran some speedtest and I notice my download is acting up here is my downstream overview

 

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM5.200840.366
2849000000256QAM0.900237.636
3855000000256QAM1.200337.636
4861000000256QAM1.500437.636
557900000064QAM4.00054.191
658500000064QAM4.80064.191
7591000000256QAM5.10074.243
8303000000256QAM1.800138.605
9603000000256QAM5.000940.366
10609000000256QAM4.600104.243
11615000000256QAM4.5001140.366
12621000000256QAM4.8001240.366
13633000000256QAM5.2001340.366
14639000000256QAM5.1001440.366
15645000000256QAM4.8001540.366
16651000000256QAM4.6001640.366
17657000000256QAM4.7001740.366
18663000000256QAM4.8001840.946
19669000000256QAM5.2001940.366
20675000000256QAM5.2002040.366
21681000000256QAM4.8002140.366
22687000000256QAM4.2002238.983
23693000000256QAM3.6002338.605
24699000000256QAM2.9002438.605
25705000000256QAM3.4002538.605
26711000000256QAM3.8002640.366
27717000000256QAM3.7002738.983
28723000000256QAM3.3002838.983
29825000000256QAM1.5002938.983
30831000000256QAM1.4003038.983
31837000000256QAM1.1003138.983
 

 

I'm a Regular
Posts: 880

Re: Suffering Packet loss

Does my upload signal look good ... also got getting some T2 / T3 time outs

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 30.750 1 6400000
2 38596000 ATDMA - 64QAM 35.250 3 3200000
3 23700000 ATDMA - 64QAM 31.000 2 6400000
Resident Expert
Resident Expert
Posts: 6,294

Re: Suffering Packet loss

@lethalsniper I had a look at your ping data.  No packet loss shown at all.  Looking at your signal levels the downstream DOCSIS 3.0 levels are a little higher than what I would like to see, but, they're still well within spec.  Looks like the final channel didn't paste into the post.  The upstream levels are ok.  Aren't you running a 4582?  If so then you're running DOCSIS 3.1 on the download side.  That may or may not be an issue.  Several users continue to report slow data rates with this modem which points to some issue with the OFDM channel or with the OFDM processing within the modem. 

 

Edit:  Looking at the ping data its impossible to tell if there are any problems with upstream congestion.  That data would have to be plotted over a much longer time period to see if there is upstream congestion in the busier after school hours and into the evening. 



I've Been Around
Posts: 1

Re: Suffering Packet loss

Hello, so I'm on rogers ignite 500 and I've been experiencing some packet loss again. I've had some really bad packet loss in the past getting upwards towards 20-30% on cmd during and after peek hours. Even after calling a technician to our home, he said packet loss is normal during these times (this was around 1-2pm).  After a while though, the problem faded away. 

Fast forward to now, the packet loss is very noticeably back when I play any game. Even at 2-4am, I still get the very noticeable packet loss on a wired connection.

 

Ping statistics for 8.8.8.8:
Packets: Sent = 125, Received = 111, Lost = 14 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 138ms, Average = 34ms

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM-5.6001038.605
2849000000256QAM-4.500238.983
3855000000256QAM-5.200338.605
4861000000256QAM-5.500438.605
5579000000256QAM-4.900538.983
6585000000256QAM-5.000638.983
7591000000256QAM-5.300738.605
8597000000256QAM-5.800838.605
9603000000256QAM-5.900938.605
10303000000256QAM-5.000138.605
11615000000256QAM-4.9001138.605
12621000000256QAM-4.7001238.605
13633000000256QAM-5.1001338.983
14639000000256QAM-5.4001438.605
15645000000256QAM-5.5001538.605
16651000000256QAM-5.2001637.636
17657000000256QAM-4.9001738.605
18663000000256QAM-4.6001838.605
19669000000256QAM-4.6001938.983
20675000000256QAM-4.9002038.605
21681000000256QAM-5.3002138.605
22687000000256QAM-5.0002238.983
23693000000256QAM-5.1002338.605
24699000000256QAM-4.9002438.605
25705000000256QAM-4.7002538.605
26711000000256QAM-4.6002638.605
27717000000256QAM-4.7002738.605
28723000000256QAM-5.5002837.636
29825000000256QAM-5.1002938.983
30831000000256QAM-4.5003038.983
31837000000256QAM-4.3003138.605
32843000000256QAM-4.4003238.983

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM35.50016400000
238596000ATDMA - 64QAM39.00033200000
323700000ATDMA - 64QAM36.25026400000

 

Also I'm on a wired connection.

internet.PNG

 

Moderator
Moderator
Posts: 1,567

Re: Suffering Packet loss

 

Hello, @RayyMango

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for your detailed message. I appreciate posting the signal levels and the ping plotter screenshots. The packet loss can certainly be bothersome especially in the games. The signal levels are not ideal, however, they should not be contributing to the packet loss. I'm not sure if you are in Ontario, the issue could be related to recent severe weather conditions. 

 

We can check your connection and the neighbourhood, please send us a private message at @CommunityHelps. Our private messaging system is explained in this blog.

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: Suffering Packet loss

I've had 30% or higher packet loss for weeks now by Yonge and St clair.  Some techs came to change the cable wire itself, but to no avail.  They said the area has had packet loss for a month, but this is unacceptable. 

I have the rogers 500 internet.

 

Moderator
Moderator
Posts: 1,133

Re: Suffering Packet loss

Good afternoon @vietn1!

 

Welcome to our Community!

 

30% packet loss is no laughing matter, that's an awful lot of packet loss. From personal experience, I know it's going to be quite difficult for you to get much work done with this much packet loss, so please let us look into this for you.

 

Please PM us @CommunityHelps so we can begin our investigation. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Around
Posts: 1

Re: Suffering Packet loss

I've been having packet loss issues with the Gigabit Service Rogers offers. They are investigating currently but running out of patience with this issues..

Was wondering if anyone could take a look at below to see what the issue might be. Hoping to isolate out the modem - might not be interpreting this incorrectly but the first hop which is hittronhub.home - Generates absurd number of error and packet loss.

 

Any help would be great!

 

Thanks

 

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