high latency, packet loss and diminished speeds are very normal with Rogers nowadays.
Do yourself a favor and open a CCTS complaint and accept a resolution only when it implies you're not paying for your internet. This is honestly the only reasonable thing you can do at this point. Rogers is just wasting/buying time hoping everything goes away/fixes itself on its own it seems. They have kept the customers in the dark and that alone might be their biggest mistake.
The issues were around before the COVID19 everyone at home situation.👎