Ok, if this is a regular occurrence, my thoughts would be that someone in your neighbourhood might have a device connected to the network that shouldn't be connected, or, that he or she is a bandwidth hog. In the case of a device that shouldn't be connected, that device would be transmitting data that would show up as background noise. There might be a distinct difference in noise levels and as a result, a difference in the modem's signal to noise ratio. I'd copy the modem's signal level table, before and after 2 am and paste the data into a document such as MS Word, so that you can compare the data. You should be able to call tech support and ask the tech to look at the historical data. I don't know the timeframe of that data, every minute, every five minutes, etc, etc? In any event, it could show a difference pre to post 2 am.
As for determining the presence of a bandwidth hog on the network, that's a good question. Maybe @RogersAndy might have some ideas and tools available to see the usage overview of all users connected to a particular network card at the neighbourhood node.
Packet loss, awful upload speeds, and random disconnects. I have had issues with Rogers Ignite150U for the past 8 months. But the past month has been almost unbearable. The packet loss, random disconnects, and uploads speeds of 0.04mbps (even when on ethernet) at some times is unusable. I currently have the Hitron CGN3ACSMR (which has been replaced by a tech previously).
I tried to bridge the router out to a Netgear Nighthawk AC1900 but the problem presisted. Even when connected directly to the Hitron I have issues.
These are my signal levels from DOCSIS WAN.
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||36996000||ATDMA - 64QAM||44.500||4||6400000|
|2||13696000||ATDMA - 64QAM||50.500||1||6400000|
|3||30596000||ATDMA - 64QAM||46.000||3||6400000|
|4||23700000||ATDMA - 64QAM||48.250||2||6400000|
From what I have read other people around the Toronto/Mississauga area have reported many of the same issues.
Does anyone have suggestions on how to get this resolved?
I've been with Rogers for a few weeks only... switched from Bell.
I have a high end router on order since my latency has been absolutely horrendous.
so @Teletran1 would you recommend I first try setting the Rogers Hitron to bridge mode, and use my new router for everything (wired connections and wifi connections)???
and if issues persist, do what you tried - turn off bridge mode, turn off 5G and 2.4G wifi... connect nothing to Hitron (incl. wired connections) and run everything via the router?? meaning the bridge mode may have issues?