Suffering Packet loss

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raymond111
I Plan to Stick Around
Posts: 20

Re: Suffering Packet loss

Not at all.

Datalink
Resident Expert
Resident Expert
Posts: 7,238

Re: Suffering Packet loss

Ok, if this is a regular occurrence, my thoughts would be that someone in your neighbourhood might have a device connected to the network that shouldn't be connected, or, that he or she is a bandwidth hog.  In the case of a device that shouldn't be connected, that device would be transmitting data that would show up as background noise.  There might be a distinct difference in noise levels and as a result, a difference in the modem's signal to noise ratio.  I'd copy the modem's signal level table, before and after 2 am and paste the data into a document such as MS Word, so that you can compare the data.  You should be able to call tech support and ask the tech to look at the historical data.  I don't know the timeframe of that data, every minute, every five minutes, etc, etc?  In any event, it could show a difference pre to post 2 am.  

 

As for determining the presence of a bandwidth hog on the network, that's a good question.  Maybe @RogersAndy might have some ideas and tools available to see the usage overview of all users connected to a particular network card at the neighbourhood node. 



Teletran1
I've Been Around
Posts: 1

Re: Suffering Packet loss

I have been battling packet loss with Rogers for as long as I can remember.

With the Rogers Hitron router alone, I was getting dropped packets at a rate of 1-5% throughout the entire day.

I put the router into bridge mode and used my own router. Things were much better, however 3-10x throughout the day I ended up getting periods of 70% packet loss for 5-15 minutes at a time. I thought it was my router, but the result was consistent even when I swapped out my router with another 3rd party router while the Hitron modem was in bridge mode.

Surprisingly I was able to resolve my issues by placing the Hitron out of bridge mode, disabling it's wifi, both 2.4 and 5g, and leaving my 3rd party router plugged in. So basically a router connected to a router and my 3rd party router handling all wifi.

I had a difficult time getting support at times also with Rogers with even some tech support agents disconnecting the line as soon as they found out I have a 3rd party router. The Rogers Hitron modem is the worst modem I have ever used with Rogers and I wish it a miserable demise sooner rather than later.

I've been stable for 2 days with this configuration.

Good luck!
nolanbradshaw
I've Been Around
Posts: 1

Re: Suffering Packet loss

Packet loss, awful upload speeds, and random disconnects. I have had issues with Rogers Ignite150U for the past 8 months. But the past month has been almost unbearable. The packet loss, random disconnects, and uploads speeds of 0.04mbps (even when on ethernet) at some times is unusable. I currently have the Hitron CGN3ACSMR (which has been replaced by a tech previously).

 

I tried to bridge the router out to a Netgear Nighthawk AC1900 but the problem presisted. Even when connected directly to the Hitron I have issues.

 

These are my signal levels from DOCSIS WAN.

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 693000000 256QAM 6.000 23 37.636
2 579000000 256QAM 6.100 5 38.605
3 585000000 256QAM 6.100 6 38.605
4 591000000 256QAM 6.100 7 37.636
5 597000000 256QAM 6.000 8 37.636
6 603000000 256QAM 6.200 9 38.605
7 609000000 256QAM 6.000 10 37.636
8 615000000 256QAM 6.100 11 37.636
9 621000000 256QAM 5.900 12 38.605
10 633000000 256QAM 6.200 13 37.636
11 639000000 256QAM 6.200 14 37.356
12 645000000 256QAM 6.400 15 38.983
13 651000000 256QAM 6.200 16 38.605
14 657000000 256QAM 6.300 17 37.636
15 663000000 256QAM 6.200 18 38.605
16 669000000 256QAM 5.900 19 37.356
17 675000000 256QAM 6.000 20 37.636
18 681000000 256QAM 5.900 21 37.636
19 687000000 256QAM 6.000 22 37.636
20 279000000 256QAM 3.200 1 37.356
21 699000000 256QAM 6.100 24 37.636
22 705000000 256QAM 6.000 25 37.936
23 711000000 256QAM 6.200 26 37.636
24 717000000 256QAM 5.600 27 37.636

 

Upstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 44.500 4 6400000
2 13696000 ATDMA - 64QAM 50.500 1 6400000
3 30596000 ATDMA - 64QAM 46.000 3 6400000
4 23700000 ATDMA - 64QAM 48.250 2 6400000

From what I have read other people around the Toronto/Mississauga area have reported many of the same issues.

 

Does anyone have suggestions on how to get this resolved?

liquidneon
I Plan to Stick Around
Posts: 17

Re: Suffering Packet loss

I've been with Rogers for a few weeks only... switched from Bell.

I have a high end router on order since my latency has been absolutely horrendous.  

so @Teletran1 would you recommend I first try setting the Rogers Hitron to bridge mode, and use my new router for everything (wired connections and wifi connections)???

 

and if issues persist, do what you tried - turn off bridge mode, turn off 5G and 2.4G wifi... connect nothing to Hitron (incl. wired connections) and run everything via the router?? meaning the bridge mode may have issues?