Slow internet

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I've Been Around
Posts: 1

Slow internet

Hi..just did a speed test via the Rogers speed test and my Internet is slow.

I have upgraded twice since we bought our home and regardless of whichever newer package we get...my Internet seems to remain the same speed which is slow when downloading. Please help.

 

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Resident Expert
Resident Expert
Posts: 6,154

Re: Slow internet

@Rambali are you connecting to the modem via ethernet or wifi, or both.  If you connect via both paths, are they both slow?  

 

Can you log into the modem, navigate to the STATUS .... DOCSIS wan tab and copy the Downstream Overview, all the way to the very bottom of the Upstream Overview or OFDM/OFDMA section, depending on which modem you have.  Select or highlight that entire table area, right click ..... Copy.  Then open a new post and right click .... Paste.  That whole table should past into a post so we can check the current signal levels.