Slow Internet

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Resident Expert
Resident Expert
Posts: 5,808

Re: Slow Internet

Those signal levels aren't the best in the world, the downstream should be at 0 dBmV and the upstream should be in the 36 to 40 dBmV range.  Having said that,  they should still work.  What plan are you on and what are the wired download / upload speeds you see from a speedcheck using http://speedcheck.rogers.com/en.html or www.speedtest.net using the Toronto Telus server?



I'm a Reliable Contributor
Posts: 564

Re: Slow Internet

Plan: 100U

 

Rogers Speed Test Results:

 

-I keep timing out

 

 

Speedtest.net (Toronto Telus Server):

 

-Download: 101.19MBPS

-PING: 10MS

-Upload: 0.03 (NOT ABLE TO FINISH THIS TEST)

I'm a Reliable Contributor
Posts: 564

Re: Slow Internet

What do I do now?

Resident Expert
Resident Expert
Posts: 5,808

Re: Slow Internet

Now I ping off of one of the mods and get @CommunityHelps involved.  Watch for a private message via the envelope icon at the upper right hand corner of the page when you are logged into the site.

 

Message passed to @RogersHassam  Watch for a private message from him or @CommunityHelps



I'm a Reliable Contributor
Posts: 564

Re: Slow Internet

Thanks for your help.

Resident Expert
Resident Expert
Posts: 5,808

Re: Slow Internet

hmm, ok, scratch that question, I see that you're in a house.  This might be more node related, not just a simple cable issue.



Retired Moderator RogersHassam
Retired Moderator
Posts: 571

Re: Slow Internet

Hello @RyzenFX,

 

I'm sorry to hear about the issues you are having with your Internet service. We can certainly assist further. CommunityHelps has reached out to you via PM. Please check your inbox. 

 

@Datalink, thank you for assisting with this issue. 

 

RogersHassam 

I'm a Reliable Contributor
Posts: 564

Re: Slow Internet

I've waited a couple of hours and the download and upload seems to be fine however, the upstream and downstream are still not good (as @Datalink mentioned).  I've noticed some delay in when playing games, especially shooters.

Resident Expert
Resident Expert
Posts: 5,808

Re: Slow Internet

When you have time can you run a couple wired download / upload speed tests using http://speedcheck.rogers.com/en.html or www.speedtest.net using the Toronto Telus server and post the results again?  Please run them a couple of times just to ensure that you see a consistent result.



I'm a Reliable Contributor
Posts: 564

Re: Slow Internet

I've ran the tests and everything seems consistent. I'll keep a close eye and will update, if needed.

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