Absolutely. In fact, if you ever do find it, throw it out. I crashed a CGN3 experimenting with it, and ended up replacing the CGN3.
Once you have completed the reboot, the first thing you should do is reset the CGN3 password and turn off both wifi networks until you are ready to reset the SSIDs, encryption settings and Passphrase for the networks.
The first page that you see when you log in will be the status page which will show the firmware version. Can you confirm that you have 188.8.131.52 ?
Ok, that is the latest version out. When the CGN3 password is changed and wireless turned off, we'll have a look at your power levels and signal to noise ratios. These are found on the DOCSIS WAN page. Here's an example from my CGN3:
I'd like you to copy the same DOCSIS WAN tables and paste them into this thread. Don't copy the IP address and other data above the Downstream table, just the tables themselves. With that we can have a look at the signal power and signal to noise ratios. These are the cable signal level data, which can tell us how good or bad the incoming data might be.
Ok, your power levels and signal to noise ratios look fine, both inbound and outbound. Can you have a look at the back of the CGN3 and tell me what colour the port LED is, for the pc connected to the CGN3. Yellow / orange indicates a 1 Gb/s interconnect, Green indicates 10/100 Mb/s. If its yellow/orange, you will see the full data rate thru that port. If its Green, you will run into a firmware bug which throttles down the download rate. Do you happen to have more that one device plugged in, and if so are they all gigabit or 10/100 Mb/s interconnections ?
Ok, looks like two working gigabit/s interconnects. The interconnects are the device to device connection between the CGN3 modem and your connected pc or laptop. That yellow / orange LED indicates that the connection between the two is running at 1 Gigabit / second, and that the cable between the two devices also supports that rate, ie, its not damaged to the point of causing any problems.
Can you do a speed test with the rogers site, just to see what you get?
What do you normally connect with, pc or laptop, and how much memory is on that pc or laptop?
What version windows are you running? Windows 7? Just trying to make sense of the memory numbers.
But, so far, cable signals look ok, and speed test checks out. The next thing to do is run a pathping test, which is where we need Gdkitty. One point to remember is that the internet essentially broke this week, as the number of possible paths grew larger than the memory storage limits of some of the routers used by the big internet interconnect and transmission companies. So that has been challanging this week, which in part might explain some of the issues that you have been having. So, let me have a quick look at the pathping test and I'll get back to you.