Slow Internet

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I've Been Around
Posts: 1

Re: Slow Internet

Internet gets slow after a few months...

 

Hey all,

I’ve been a Rogers customer since January. I have the ignite 150 internet. When I first got it it was blazing fast but lately it’s been getting slow and even the wifi range is not as good. I’ve tried resetting the router and even called Rogers and they said everything is fine on their end.

Just curious is this has happened to anybody else. Do you have any suggestions to make it like it was when I got it?

Thanks in advance!

Resident Expert
Resident Expert
Posts: 5,811

Re: Slow Internet

@danashreesawant are you seeing slower data rates for both ethernet and wifi connected devices, or just with wifi devices?

 

Can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab, copy the lower signal level table, from the Downstream Overview, all the way to the bottom right of the table.  Paste that into a post so we can have a look at it.  The copy and paste process will paste in the text contents of that table.  



I'm Here A Lot
Posts: 6

Re: Slow Internet

Hi, I have 1Gig internet but the max speed when directly connected to the coda 4582 is 90megs at best.  A tech came by and said everything is fine but after going through the forums it seems my signal strength is in the negatives when they should be closer to 0.  I've pasted what I see in the modem.  The only decent speeds is when I connect to 5Ghz wireless and I get 130meg down.  Sometimes i'll get 700meg down on 5Ghz but I wouldn't say it's constant.

 

Any help would be appreciated.

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 645000000 256QAM -5.600 15 36.387
2 849000000 256QAM -10.600 2 34.346
3 855000000 256QAM -11.200 3 33.834
4 861000000 256QAM -11.500 4 33.834
8 597000000 256QAM -5.800 8 35.780
11 615000000 256QAM -5.400 11 36.610
12 621000000 256QAM -5.300 12 36.387
13 633000000 256QAM -5.900 13 35.780
14 639000000 256QAM -5.800 14 36.387
15 303000000 256QAM -0.300 1 37.636
16 651000000 256QAM -5.600 16 36.610
17 657000000 256QAM -5.700 17 36.387
18 663000000 256QAM -5.700 18 36.387
19 669000000 256QAM -5.900 19 36.610
20 675000000 256QAM -6.000 20 36.387
21 681000000 256QAM -6.000 21 36.387
22 687000000 256QAM -6.000 22 36.387
23 693000000 256QAM -6.100 23 36.387
24 699000000 256QAM -6.100 24 36.387
25 705000000 256QAM -6.300 25 36.387
26 711000000 256QAM -6.600 26 35.780
27 717000000 256QAM -7.300 27 35.595
28 723000000 256QAM -7.400 28 35.780
29 825000000 256QAM -8.900 29 34.926
30 831000000 256QAM -10.400 30 34.346
31 837000000 256QAM -10.400 31 34.484
32 843000000 256QAM -10.400 32 34.484
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -0.900002
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 37.500 5 6400000
2 38596000 ATDMA - 64QAM 38.750 6 3200000
3 30596000 ATDMA - 64QAM 37.500 4 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
Moderator
Moderator
Posts: 1,246

Re: Slow Internet

Hello, @dexleong.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

I would be concerned as well if I'm getting only 90 Mbps on a wired connection for a Gigabit Internet package. 

 

Primarily please make sure your computer is negotiating 1000 Mbps link with the modem. There should be a flashing amber light on the Ethernet port to which your computer is connected. If it is flashing green then the link speed in 10/100 Mbps. 

 

It's good to know that you were getting 700 Mbps on the 5 GHz network. Since the range on 5 GHz is limited the speed will drop if you were to move away from the modem.

 

As for the signal levels, they should be ideally close to zero. We can run a few tests from our side; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: Slow Internet

So I have had enough of Rogers inferior internet. Your service is so bad I can't get on the internet sometimes. It take 30 seconds to load a web page. Forget about watching Youtube or other streaming service. I can't get WiFi in my home because your service is so lacking in quality. On top of that you have raised my monthly price even though I was told that my price wont change . Lying . Very nice.

I am so disappointed in your service. I wont recommend it to anyone.

 

Moderator
Moderator
Posts: 427

Re: Slow Internet

Hello @Trib3,

 

Welcome to the Rogers Community Forums!

 

With the Internet being such a huge part of our lives these days it saddens me to hear that you have been having so much trouble with your speeds. =(

 

We definitely want to help you get this resolved but we need a bit more information before we can proceed.

  • Are you only experiencing speed issues via Wi-Fi or do you have devices connected via Ethernet that is very slow as well?
  • If all of your devices are connecting via Wi-Fi, do you notice the connection in the home is better in certain areas vs others?
  • How many bars of Wi-Fi are you seeing when the connection is slowest?
  • If Ethernet devices are also affected, do you notice slow speeds at all times of the day or just certain times like Evenings or worse of the Weekend?

Once we have more info the Community will be better equipped to assist you in finding a solution.

 

We look forward to your response!

 

RogersTony

I've Been Here Awhile
Posts: 2

Re: Slow Internet

I just had a new modem installed, and upgraded my speeds to 500. After a few days, I'm seeing about 85mbps average. This is wireless, standing right beside the modem. I'm going to try a wired connection later but wondering if this is normal? I'm in the Ottawa area

Resident Expert
Resident Expert
Posts: 5,811

Re: Slow Internet

@fbad can you run a wired speedtest with the modem in Gateway mode (default mode).  Please include the www.speedtest.net Toronto Vmedia and Montreal Ebox servers.  You could also use http://speedtest.googlefiber.net/

 

I won't say that the wifi speeds that you're seeing are typical, but, their not unusual for new modem installations.  First item on the list is to look at the wired speeds and then possibly look at the signal levels to see if anything stands out.  

 

With that in mind, can you have a look at the following post and follow the same instructions.  This is normally a step by step process to rule out any issues, adjust the wifi settings to obtain the best wifi performance possible out of the modem, and then determine what can be done in terms of wifi channels to improve the two way wifi performance. 

 

This post is aimed at a router wifi performance problem, but, its basically the same as what you are seeing from your results:

 

https://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/435730#M55170

 

 



I've Been Here Awhile
Posts: 2

Re: Slow Internet

Hey there, I just did the wired test using the servers you noted. My speeds are fast - about 400 and 550 respectively. Wired using the default servers in Ottawa is still slow <100. 

 

Does this mean the Ottawa servers are slow? Can I redirect the modem in some way?