Slow Internet

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I've Been Here Awhile
Posts: 2

Re: Slow Internet

Most inconsistent provider i've ever had + support is a nightmare, slow upload speeds

 

 

Internet speeds on a good day are this:

https://puu.sh/rKpnJ/d77a3173aa.png
(601down/29up)

 

Then they drop to this for no reason:

https://puu.sh/rL8G2/3346f11888.png
(229down/5up)

I have to talk to 3-4 online chat support reps for them to do something about it cuz the first 3 insist on rebooting my modem or blaming my wireless. ( CHECK THE LOGS, STOP BEING IGNORANT, beleive me when i say i've powercycled, beleive me when i say its not my wireless, (2 x 500$ A/C2400 routers bridged @ 924Mb/s))
anyways... they open a tier 2 ticket, 2-3 days later i get a canned email saying "your issue has been resolved" ZERO technical information provided cuz they assume everyone using their service is a donkey.

internet worked at speeds advertised for 3 days and now its back to slow again. Your online chat queue wait time currently exceeds the browser timeout programmed into your online chat portal.

I still pay for tekcavvy cable 100/10 because i had a feeling you guys weren't going to be able to provide a reasonable user experience. Your 500/20 package consistantly drops to 300/5 , the 5mb upload being the problem. Teksavvy provides 10mb upload 99.9% of the time. What on earth are you  guys doing on your end?

Anyways, im sick of this dance.  Here's my ticket C116209046, Im not powercycling, im not accepting the blame of my wifi connection any longer. I'm no longer providing any additional information. After 8 support contacts I finally found someone to admit the issue is on your end.

C116209046,
Is it possible to add some additionnal upstreams to my modem? (i was already told by support this can be done)
Could you possibly  "your problem was resolved" again ?
How about monitoring this as a test case with a goal of actually improving the network for your customers.

I've spent more time with support in this month and a half of being a rogers customer than the last 6 years with teksavvy.

At the very minimum if you guys INSIST on continuing with poor service would it be possible to allow teksavvy higher speeds?

 

 

I've Been Here Awhile
Posts: 2

Re: Slow Internet

Slow speeds with rogers ignite gigabit

 

Hi there,

I really want your opinion on this

I have rogers ignite gigabit service and the maximum speed I am getting on a wired connection is 300Mbps
My computer Ethernet is capable of 1 gig and I am also using a cat6 cable
I ran 3 speed tests during the day , morning, afternoon and evening, they are all different but the maximum I am getting is 300 Mbps
What could be the problem

Resident Expert
Resident Expert
Posts: 6,229

Re: Slow Internet

Answered via private message.  Please have a look at your message inbox.



I Plan to Stick Around
Posts: 56

Re: Slow Internet

1. Have you tried another Cat 6 cable?

2. On Back of Modem is the light where Cat6 plugged into amber or green?  If it is green then your connection is not gigabit.

 

 

Highlighted
I've Been Here Awhile
Posts: 2

Re: Slow Internet

It's amber
I've Been Here Awhile
Posts: 4

Re: Slow Internet


@fi3nds wrote:

Most inconsistent provider i've ever had + support is a nightmare, slow upload speeds

 

 

Internet speeds on a good day are this:

https://puu.sh/rKpnJ/d77a3173aa.png
(601down/29up)

 

Then they drop to this for no reason:

https://puu.sh/rL8G2/3346f11888.png
(229down/5up)

@I have to talk to 3-4 online chat support reps for them to do something about it cuz the first 3 insist on rebooting my modem or blaming my wireless. ( CHECK THE LOGS, STOP BEING IGNORANT, beleive me when i say i've powercycled, beleive me when i say its not my wireless, (2 x 500$ A/C2400 routers bridged @ 924Mb/s))
anyways... they open a tier 2 ticket, 2-3 days later i get a canned email saying "your issue has been resolved" ZERO technical information provided cuz they assume everyone using their service is a donkey.

internet worked at speeds advertised for 3 days and now its back to slow again. Your online chat queue wait time currently exceeds the browser timeout programmed into your online chat portal.

I still pay for tekcavvy cable 100/10 because i had a feeling you guys weren't going to be able to provide a reasonable user experience. Your 500/20 package consistantly drops to 300/5 , the 5mb upload being the problem. Teksavvy provides 10mb upload 99.9% of the time. What on earth are you  guys doing on your end?

Anyways, im sick of this dance.  Here's my ticket C116209046, Im not powercycling, im not accepting the blame of my wifi connection any longer. I'm no longer providing any additional information. After 8 support contacts I finally found someone to admit the issue is on your end.

C116209046,
Is it possible to add some additionnal upstreams to my modem? (i was already told by support this can be done)
Could you possibly  "your problem was resolved" again ?
How about monitoring this as a test case with a goal of actually improving the network for your customers.

I've spent more time with support in this month and a half of being a rogers customer than the last 6 years with teksavvy.

At the very minimum if you guys INSIST on continuing with poor service would it be possible to allow teksavvy higher speeds?

 

 


There is nothing that can be done with the slower speeds. Rogers says that since I am downtown London area there too many people using the cable and thats that. 

I'm an Enthusiast
Posts: 303

Re: Slow Internet

Anyone else notice opening pages on the internet is rrrreeeaaalllly slow? I just noticed this yesterday. Nothing has changed at my end. Used to click on a link and a second or two later it would pop open. Since yesterday morning it's been snail-speed. Sometimes a page times out. Even getting on here took way more time than usual. I ran the speed test and came up with: Latency: 2153 ms; Jitter: 1548 ms; Download: 33.87 mbps; Uploads: 3.00 mbps. The internet connection says Excellent.

 

I Plan to Stick Around
Posts: 56

Re: Slow Internet

Yep,  have had issues with Google Chrome loading up since day one of Gigabit internet.  Anything related to my Google account times out on boot, works fine after a few minutes of surfing.   Speeds not an issue, neither is jitter or latency.

I've Been Around
Posts: 1

Re: Slow Internet

hi my speed randomly drops throughout the day and iv noticed my downstream light is green instead of blue im just wondering if i need to get a tech down here  these are my signal numbers 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -1.800 11 40.366
2 561000000 256QAM -0.300 2 40.366
3 567000000 256QAM -0.200 3 40.946
4 573000000 256QAM -0.500 4 40.946
5 579000000 256QAM -0.400 5 40.946
6 585000000 256QAM -0.400 6 40.366
7 591000000 256QAM -0.700 7 40.366
8 597000000 256QAM -0.700 8 40.946
9 603000000 256QAM -0.700 9 40.366
10 609000000 256QAM -1.500 10 40.366
11 555000000 256QAM -0.200 1 40.366
12 621000000 256QAM -1.700 12 40.366
13 633000000 256QAM -1.600 13 38.983
14 639000000 256QAM -1.700 14 38.983
15 645000000 256QAM -1.800 15 40.366
16 651000000 256QAM -1.900 16 38.983
17 657000000 256QAM -2.000 17 40.366
18 663000000 256QAM -1.900 18 40.946
19 669000000 256QAM -2.100 19 38.983
20 675000000 256QAM -2.000 20 40.366
21 681000000 256QAM -1.800 21 40.366
22 687000000 256QAM -1.400 22 40.366
23 693000000 256QAM -1.000 23 40.946
24 699000000 256QAM -0.900 24 40.366
25 705000000 256QAM -0.900 25 41.100
26 711000000 256QAM -1.100 26 39.500
27 717000000 256QAM -0.900 27 39.900
28 723000000 256QAM -1.000 28 39.900
29 825000000 256QAM -1.600 29 39.500
30 831000000 256QAM -2.500 30 39.500
31 837000000 256QAM -2.700 31 39.500
32 843000000 256QAM -3.500 32 39.200
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 57.000 1 6400000
I Plan to Stick Around
Posts: 17

Re: Slow Internet

For the past few weeks, my internet speeds have been very slow. I currently have Hybrid Fibre 150 package which usually gives me ~170  download and ~15  upload but now I am only getting 30 download and at times 4. What's going on?

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