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Signal drop

fisherman
I've been here awhile

Lost signal 6 times in the last 12 hours and has been going on for weeks.....Anyone ???

 

***EDITED LABELS***

4 REPLIES 4

Re: Signal drop

RogersYasmine
Moderator
Moderator

Greetings @fisherman !

 

Thanks for taking the time to leave a post about the signal issues you've been having...this sounds quite disruptive! Since posting, has the situation improved? If not, can you kindly confirm which City and Province you are located in? Have you made any recent changes to your set-up?

 

Sometimes, a simple reboot of your modem may do the trick! All you need to do is unplug the power cord and coaxial for about a minute, and then plug everything back in, nice and securely. Once your modem has finished rebooting, try testing it out once more and let us know if the problem continues.

 

Kind regards!

 

RogersYasmine

 

Re: Signal drop

fisherman
I've been here awhile

Only once yesterday and will keep you informed ....Thanks Mike

Re: Signal drop

fisherman
I've been here awhile

3 more times this morning
Fast and reliable my rear end 
Get your act together 

Re: Signal drop

Greetings @fisherman

 

Yikes! We're sorry to hear about the ongoing issues you've been plagued with. I know how important it is to ensure you stay connected. 🙁 I just have a few questions in hopes of getting this ironed out:

 

When the signal drops, does it impact all devices?

 

Are you losing connectivity while on WiFi or via Ethernet?

 

When you lose connection, how long does it take for the signal to come back up?

 

What colour is the light at the top of the modem when this occurs?

 

Looking forward to hearing from you,

 

RogersJo 
 

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