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Since all units are rentals now, they technically are all refurb, or a chance of being it. All depends on what the tech has.You could always go into any rogers store, and swap the modem if you wanted.As for the drops, etc..
How are you connected? Wired or wireless??
Are you in a house or an apartment?
Are you able to log into the modem, and post the modem signal levels?
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