SamKnows Whitebox

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I've Been Around
Posts: 1

SamKnows Whitebox

I installed a SamKnows Whitebox mid-March.  I'm wondering if anybody knows how much the WhiteBox actually downloads and uploads on a daily basis?  I recently received a message that I had exceeded 75% of my limit.  Upon reviewing my account, I was floored to see that my daily total has been in excess of 2 GB almost everyday since I installed the box.  Prior to that, I may have exceeded 2 GB a day 3 or 4 times a month.

 

 

***edited labels***

 

Resident Expert
Resident Expert
Posts: 13,884

Re: SamKnows Whitebox

Just looked up the device.. its just really a measurement tool?

I would think.. that it shouldnt transmit much at all.. more logs, than anything else.

 

Best i can reccomend to start.. it remove it from the equasion for a day.. and see if the usage goes back down.



I've Been Here Awhile
Posts: 3

Re: SamKnows Whitebox

Only 2GB extra?  When I installed a Samknows whitebox my downloads and uploads increased significantly more than that.  I even contacted Samknows and they assured me that this is what the box is designed to do (Rogers want the information) and that if I go over my download limit I won't be charged extra.  First bill I was more than 20GB over but bill stayed the same, though I have a 'standing balance' on my bill.  Samknows box is currently not connected - having a few issues with it - can't get it to connect - not yet sure if it's faulty...

I've Been Around
Posts: 1

Re: SamKnows Whitebox

i also had the same thing happen to me...have been in contact with the people that supply sam knows...they told me that we can contact rogers about this at SamKnows@rci.rogers.com which i did and got a reply saying you will not be charged for over usage but i waiting to see my first bill as i know its way over my limit ...if i charged extra i send them another email...will not hook sam knows back up till i see that i not getting charged

 

oh and no one you can reach on the phone knows nothing about sam knows

Resident Expert
Resident Expert
Posts: 13,884

Re: SamKnows Whitebox

I had never heard about it until it was brought up here, especially with Rogers.

So it's overall a sort of globally standard tool which is used for monitoring/measuring speeds on that area of the network?

It just seems like such large increases for something like that. Unless its doing huge transfers, etc to gauge the speeds, etc.


I'm a Reliable Contributor
Posts: 157

Re: SamKnows Whitebox

I can confirm you will not be charged. I have been on SamKnows for 2 months, and with significant overages (approximately 8GB used daily by SamKnows) and the overages never showed up on my bill.

 

In fact, I've seen service improvements since the SamKnows whitebox has been installed. Good to know that Rogers is gaining significant information from this to fix up my area.

Resident Expert
Resident Expert
Posts: 13,884

Re: SamKnows Whitebox

Just wondering, how did you guys get in on the program?

Did Rogers approach you? Or something you inquired about?
Never heard of it with Rogers before this thread started


I'm a Trusted Advisor
Posts: 31,998

Re: SamKnows Whitebox

Hello Gdkitty

Rogers never went public saying this on TV or News or anything but they signed a Agreement with SamKnows to use it on & after November 21,2012 . I think you can just ask for it OR Rogers has to pick you. Some on RFD received emails from Rogers saying they will be volunteer. Here is the link.

https://www.rogers.com/web/link/showNewsDetail?fromWhere=linkInRSSXml&rssBusiUnit=R&NewsID=201121243...

Here are other websites like RFD & others showing this

http://forums.redflagdeals.com/rogers-samknows-volunteer-1302004/

http://www.telecomlead.com/broadband/after-spending-10-billion-rogers-signs-samknows-to-conduct-broa...

http://www.telecomlead.com/broadband/after-spending-10-billion-rogers-signs-samknows-to-conduct-broa...

https://twitter.com/gisuck/status/304045809626910721

https://twitter.com/SkywayWest/statuses/271641352104718337

 

EDIt - Also Someone did post they are using it on the Same thread you posted in as well!. First page & last post

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/1030...

I'm a Reliable Contributor
Posts: 157

Re: SamKnows Whitebox

I did seriously see a link to one of my tweets here? Smiley Wink

 

Rogers sent out a targeted email asking for volunteers to the SamKnows program. If you accept and agree to the terms laid out for the program, there are some pre-qualifying checks that SamKnows does just to be sure that there isn't many people in your area that already accepted and ask some personal questions such as name/address (delivery of whitebox) and current internet profile.

 

Passing the pre-qualifying checks, SamKnows will deliver a WhiteBox to your door (mine happens to be black.)  You simply plug it into your router (or your modem if you are using it as a router) and it'll detect when your connection is idle to run its tests throughout the day. You get access to a reporting portal so you can see reports on your internet connection through the history of your participation with SamKnows.

Resident Expert
Resident Expert
Posts: 13,884

Re: SamKnows Whitebox

Ah cool.

HOPEFULLY we see some positive results/changes stemming from the data the collect.