Rural internet

[Wees]

I got rural internet almost a month ago. Right away my internet keeps dropping the connection for 3 to 5 minutes multiple times a day. I called about every other day to complain .they finally sent someone to my house to replace the modem. The tech just took down the serial number and then left. I could have done that over the phone. This is turning into a mess.

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[RogersCorey]

Greetings @Wees!

I feel like there was a miscommunication here and for that, I apologize. Did the tech say anything to you before he left?

I'd like to look into this matter further and see what information can be gleaned from the notes the technician left behind.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey