I've purchased a house in an older neighbourhood. The Rogers lines in the neighbourhood run along utility poles and run overhead the roads and properties. The lines connect to the top of the house, they then run down the side of the home to the demarcation point and then into the house. I've noticed the line from the utility pole to the side of my house has been cut. It is no longer connected. It looks like the previous home owner had Rogers completely remove the line from the house and utility pole. Who do I contact to have this line replaced? Live Chat seems to not understand the issue and thinks a regular technician can fix it... I'm under the impression a special tech will need to be sent out to run a line from a utility pole 100-200 metres away from the house. The pole is also 40-50ft high... Is there a special number I can call?
My concern is that I place an order for new service, the tech will come out only to realize that the line connection at my house is showing as "cold" because the line doesn't actually exist, then the tech will have to submit a ticket for another team to come out... Will this be a long process?