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Rogers Yahoo - Some emails not being received.

gp_51
I've been around

An email contact that has sent many messages in the past is no longer able to send me emails. It bounces back to them. I am not able to see their email to inspect the header or see the message. I have tested mail coming from other sources and it seems to work fine. One was caught in spam but I know to look there. The sender has no issues sending to anyone else. How can I learn more about what is causing this?

 

 

 

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Re: Rogers Yahoo - Some emails not being received.

RogersJermaine
Moderator
Moderator

Hi @gp_51,

 

Welcome to the Rogers Community Forums, and thank you for your post! Are you able to send those contact emails without any issues?

 

You can check in your settings to ensure that you do not have them blocked by going to

  1. Click the Settings icon, then click More Settings.
  2. Click Security and Privacy.
  3. Under "Blocked addresses," check to see if you see any emails listed
  4. Select the email and click on the trash can icon next to it.


Depending on what email account they are using, they can try going into their settings as well and ensuring that they do not have you blocked.


Let us know if that helps.


RogersJermaine

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6 REPLIES 6

Re: Rogers Yahoo - Some emails not being received.

RogersJermaine
Moderator
Moderator

Hi @gp_51,

 

Welcome to the Rogers Community Forums, and thank you for your post! Are you able to send those contact emails without any issues?

 

You can check in your settings to ensure that you do not have them blocked by going to

  1. Click the Settings icon, then click More Settings.
  2. Click Security and Privacy.
  3. Under "Blocked addresses," check to see if you see any emails listed
  4. Select the email and click on the trash can icon next to it.


Depending on what email account they are using, they can try going into their settings as well and ensuring that they do not have you blocked.


Let us know if that helps.


RogersJermaine

Re: Rogers Yahoo - Some emails not being received.

allanp
I plan to stick around

My father-in-law has a similar situation. He used to get 2 summary emails a day from a service, but they stopped coming. We checked with the service, they said they are still sending them to him.

 

We chatted with a Rogers tech online, who said that if we marked the emails as spam accidentally, they would start to go to the spam folder, where we could un-mark them as spam and they would start to come back to the inbox. There are no messages in the spam folder. The tech said they have no control over the messages on the back end.

 

The service checked again and said their logs show 2 emails a day are going out and that we should get Rogers to whitelist their email address.

 

Can Rogers whitelist an email address or are we stuck?

 

Thanks

Re: Rogers Yahoo - Some emails not being received.

57
Resident Expert
Resident Expert

@allanp : Please check out my two posts in the following similar thread.

 

https://communityforums.rogers.com/t5/Internet/Rogers-Yahoo-blocking-emails-from-a-specific-domain-a...

 

Are other people having similar issues with the "service". Is there any way to find out?

Re: Rogers Yahoo - Some emails not being received.

allanp
I plan to stick around

@57 thanks for the reply. The "service" is a funeral home that sends out summary listings twice a day of upcoming funerals. So it's not like they are blasting out unrequested ads. These are emails that people have requested to be subscribed to.

 

I emailed with one of the funeral home's representatives and he said that this has happened in the last year with some other Rogers customers, and that I have to ask Rogers to whitelist the email address. But if their email address has been blocked by Rogers, wouldn't all Rogers customers be prevented from receiving emails from that email address? As a test, I signed up with one of my Rogers email addresses a couple of days ago, and I received the listings no problem.

Re: Rogers Yahoo - Some emails not being received.

57
Resident Expert
Resident Expert

@allanp wrote:

... if their email address has been blocked by Rogers, wouldn't all Rogers customers be prevented from receiving emails from that email address? 


You would think that would be the case.  Since not all e-mails are being blocked, I don't know what more to suggest, except perhaps to check your spam folder again, or check for any "rules" that you have implemented to place certain e-mails into certain folders.  Or contact Rogers again, hoping for a better outcome.  The Funeral Home may wish to contact Rogers also as they may have more "clout" and may have a list of people not receiving their e-mails.

 

Just so you know, Rogers doesn't appear to be very interested in troubleshooting or fixing e-mails and, even though it may take years, the writing appears to be on the wall per the following FAQ:

 

https://www.rogers.com/support/internet/rogers-yahoo-mail-change-faq

 

Many people are switching their e-mails to Gmail or Yahoo! (not Rogers/Yahoo!) or their own domain due to several recent issues with Rogers/Yahoo!.

Re: Rogers Yahoo - Some emails not being received.

allanp
I plan to stick around

Yeah, I'd heard that. I'm a Bell internet customer for my home, and they are doing the same thing, I cannot create any more new Bell email addresses even though I have room in my allotment.

 

Here's a strange one though. You know that Rogers email address I mentioned earlier that I had signed up with to the funeral to test with? I just created that one a few days ago in the Rogers system by going to the Manage Email Accounts within the Rogers/Yahoo webmail. So the Add Secondary Email address is still functioning. For now. Maybe.

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