Rogers Yahoo Email Password Reset

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I've Been Here Awhile
Posts: 3

Rogers Yahoo Email Password Reset

I have been trying for 2 days to access my rogers yahoo mail via Internet to no avail.  My username is correct and also my password.  everytime I try to log in, it says either username or password is incorrect.  Now I'm locked out, I waited the 12 hours but still not working.  Don't know why, very difficult to get help from yahoo mail website.

 

 

 

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I've Been Here Awhile
Posts: 3

Re: Rogers Yahoo Email Password Reset

Thank you, I gave them a call and they fixed my issue

View solution in original post


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Resident Expert
Resident Expert
Posts: 14,193

Re: Rogers Yahoo Email Password Reset

Was just in mine, so i know its not just the service, etc

 

You have tried the password reset off the login page? (would require you to know your secret question answers, etc).


Beyond that.. not sure, if the rogers reps are able to reset it from their end?



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I've Been Here Awhile
Posts: 3

Re: Rogers Yahoo Email Password Reset

thanks for the reply.  Yahoo won't help me because my rogers email is linked to my yahoo email.  So rogers has to fix the issue according to Yahoo.

Resident Expert
Resident Expert
Posts: 14,193

Re: Rogers Yahoo Email Password Reset

Thats not really what i was talking about, sorry if it wasnt clear.


On the login page itself for the email
https://login.yahoo.com/?.src=ym&.intl=ca&.lang=en-CA&.done=https%3a//mail.yahoo.com&.partner=rogers...

There should be a 'cant access your account'
Which is an automated sort of password recovery thing.  It should work fine for reseting rogers email passwords, i have used it in the past before.
BUT it does require remembering what was set up as security questions, etc when setting up the account, etc.


But correct, beyond that, the YAHOO support can not help you.

I beleive, though i could be wrong, but that the rogers reps over the phone, etc may be able to do a password reset for you as well. (at least on the PRIMARY account)



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Rogers Employee
Rogers Employee
Posts: 992

Re: Rogers Yahoo Email Password Reset

Internet Tech support can help you with password reset (They take care of all Rogers Yahoo email) if the automated password recovery doesn't help.

I recommend giving them a ring!

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I've Been Here Awhile
Posts: 3

Re: Rogers Yahoo Email Password Reset

Thank you, I gave them a call and they fixed my issue

View solution in original post

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Rogers Employee
Rogers Employee
Posts: 992

Re: Rogers Yahoo Email Password Reset

Glad to here it @godfree50
Horray!

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I've Been Around
Posts: 1

Re: Rogers Yahoo Email Password Reset

 

I am locking for 2-step authentication for my Rogers Yahoo email account. Is there no such thing?

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Resident Expert
Resident Expert
Posts: 14,193

Re: Rogers Yahoo Email Password Reset

it looks like yahoo offers two step verification via call/sms

 

https://help.yahoo.com/kb/SLN5013.html

 

I have never tested if it works with the rogers one though..



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I Plan to Stick Around
Posts: 72

Re: Rogers Yahoo Email Password Reset

Has anyone else noticed that Rogers Yahoo e-mail has added an Archive option at the top of the email list?

This would be no problem except for the fact that they have placed it exactly where the Delete option previously was and moved Delete 2 places to the right. Because I am so used to just cursoring up to Delete emails, I am now continuously sending emails to Archive instead.  Surely Rogers could have left Delete, which is probably the most used option, where it was and introduced the Archive option elswhere.