Rogers Rocket Wi-Fi Modem – Firmware Trial

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I Plan to Stick Around
Posts: 74

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM-7.2002238.983
2567000000256QAM-8.8001037.356
3573000000256QAM-8.4001137.356
4579000000256QAM-8.2001237.356
5585000000256QAM-7.6001337.356
6591000000256QAM-7.4001437.636
7597000000256QAM-7.4001537.636
8603000000256QAM-7.1001637.636
9609000000256QAM-7.9001737.356
10615000000256QAM-7.5001837.636
11621000000256QAM-7.4001937.636
12633000000256QAM-7.8002037.636
13639000000256QAM-7.7002137.356
14561000000256QAM-8.700937.356
15651000000256QAM-6.9002338.605
16657000000256QAM-7.1002438.605
17663000000256QAM-7.1002537.636
18669000000256QAM-6.6002638.605
19675000000256QAM-6.7002738.983
20681000000256QAM-6.6002838.605
21687000000256QAM-6.4002938.605
22693000000256QAM-6.0003038.605
23699000000256QAM-5.8003138.605
24705000000256QAM-6.5003238.983
25711000000256QAM-6.9003337.636
26717000000256QAM-8.0003437.636
27723000000256QAM-9.1003537.356
28729000000256QAM-10.9003636.610
29735000000256QAM-10.9003736.610
30741000000256QAM-10.8003836.610
31747000000256QAM-9.7003936.610
32555000000256QAM-8.8004036.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595824ATDMA - 64QAM44.25033200000
230596000ATDMA - 64QAM42.25016400000
323700000ATDMA - 64QAM42.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
I'm a Regular
Posts: 866

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Datalink what does Lost MDD mean and also T3 timeouts ? Been getting those
Resident Expert
Resident Expert
Posts: 6,212

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Hucklebury, all of your downstream signal levels are low, some below -10 dBmV which is Rogers decision point to do something about it.  Call tech support and ask the CSR to run a signal check on the modem.  See if the check manages to pass with some of those levels below -10 dBmV.   I would think it would fail, but, I don't know how many channels it takes to cause a test failure.  Also let the CSR know that issues you are having with the internet service.  With those signal levels, it won't matter which modem you have, you will run into problems no matter what.  The end result of the conversation should be a tech visit to your home to check the cabling and connectors and hopefully resolve the problem.  Please let us know how the conversation goes with tech support.



I Plan to Stick Around
Posts: 74

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Well I guess i will have to give up. i have had rogers and the techs involved so many times and keep getting told they dont see the problem. I actually had an appointment with another provider due to all the frustration. I was told the Coda Modem is what I needed. I then cancelled my appointment for the other provider. here I am in the same boat. POOR service and not getting what Im paying for 😞

Resident Expert
Resident Expert
Posts: 6,212

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hmmm, never say never, as they say.  Time for a senior tech.  My advice at this point is to send @CommunityHelps a private message requesting assistance.  Given the fact that you're already had techs out to your home, its time for a senior tech to have a look at this.  Please follow that link and follow the link on the right hand side to "send this user a private message" which will take you to the message composition page.  Fill in the title and details and one of the mods will be in touch.  

 

Watch for a number overlaid on your avatar in the upper right hand corner when you're logged in.  Select the avatar and follow the link to the mail inbox. 

 

Hopefully the mods can get the ball rolling in the right direction. 



I Plan to Stick Around
Posts: 74

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Thank you for your help, I have sent a private message to them, thanks again!

I Plan to Stick Around
Posts: 31

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@RogersDave, any word on when we can expect a new firmware update for the Coda modem?  I'm not happy at all with the new .23 version.  My speeds have been terrible compared to the previous .20 firmware.

 

Also, do you have any sort of timeline as to when you guys expect all the bugs to get worked out of the gigabit service?

 

My speeds have been very slow and inconsistent on the .23 firmware.

Resident Expert
Resident Expert
Posts: 1,083

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I Plan to Stick Around
Posts: 225

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

 

Modem also got the latest .23 pushed. 
 
I have Factory Reset the Modem
Hard Rebooted
Connected Directly to Modem even though its set in Bridge. 
 
My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 
 
Whats going on .. missing my CGN now Smiley Sad 
 
Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	0.100	39	38.983
2	363000000	256QAM	0.600	10	38.983
3	369000000	256QAM	0.600	11	38.983
4	375000000	256QAM	0.400	12	38.983
5	381000000	256QAM	0.700	13	38.983
6	387000000	256QAM	0.300	14	38.983
7	393000000	256QAM	-0.400	15	38.983
8	399000000	256QAM	-2.900	16	37.636
9	405000000	256QAM	-2.500	17	37.636
10	411000000	256QAM	-0.400	18	38.983
11	417000000	256QAM	0.300	19	38.605
12	423000000	256QAM	0.800	20	38.605
13	429000000	256QAM	0.600	21	38.605
14	435000000	256QAM	1.200	22	38.983
15	441000000	256QAM	1.500	23	38.983
16	447000000	256QAM	1.500	24	38.983
17	555000000	256QAM	-0.200	25	38.605
18	561000000	256QAM	0.000	26	38.605
19	567000000	256QAM	0.000	27	38.983
20	573000000	256QAM	0.000	28	38.605
21	579000000	256QAM	0.500	29	38.983
22	585000000	256QAM	0.500	30	38.983
23	591000000	256QAM	0.400	31	38.983
24	597000000	256QAM	0.100	32	38.983
25	603000000	256QAM	0.100	33	38.983
26	609000000	256QAM	-0.500	34	38.605
27	615000000	256QAM	0.000	35	38.983
28	621000000	256QAM	-0.200	36	38.983
29	633000000	256QAM	0.000	37	38.983
30	639000000	256QAM	-0.100	38	38.983
31	357000000	256QAM	0.900	9	38.983
32	651000000	256QAM	0.000	40	38.983
OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	36.000	1	6400000
2	38595824	ATDMA - 64QAM	39.250	3	3200000
3	23700000	ATDMA - 64QAM	36.000	2	6400000
OFDM/OFDMA Overview
Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

Ok.. So i have narrowed down the issue and found out my speeds are back to 900Mbps down / 40mbps UP between 1.30AM - 8.30AM everyday !!! 

 

So when i run Speed test at 1.30AM - 8.30AM every day, my speeds are back to 900mbps/40mbps up while rest of the hours its stuck at 400Mbps .. 

 

Is this due to Network Congestion ? My area is still  on DOCSIS 3.0 

I'm Here A Lot
Posts: 5

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

had a tech come out and install new lines due to frustration of lag in games continuing and had to essentially force him outside to check the signals since he kept saying nothing was wrong problem still persists and I don't think switch the modem for another one of the same modem is the problem 😕

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-0.4001138.605
2561000000256QAM0.300238.983
3567000000256QAM-0.100338.983
4573000000256QAM-0.200438.983
5579000000256QAM-0.400538.983
6585000000256QAM-0.400629.227
7591000000256QAM-0.200732.963
8597000000256QAM-0.400838.605
9603000000256QAM-0.500938.983
10609000000256QAM-0.7001038.983
11555000000256QAM0.600138.983
12621000000256QAM-0.4001238.983
13633000000256QAM-0.2001338.983
14639000000256QAM-0.3001438.605
15645000000256QAM-0.4001538.605
16651000000256QAM-0.4001638.983
17657000000256QAM-0.2001738.605
18663000000256QAM-0.3001838.605
19669000000256QAM-0.3001938.983
20675000000256QAM0.0002038.983
21681000000256QAM0.0002138.605
22687000000256QAM0.4002238.983
23693000000256QAM0.3002338.983
24699000000256QAM0.2002438.605
25705000000256QAM0.1002538.983
26711000000256QAM0.1002638.983
27717000000256QAM-0.1002738.983
28723000000256QAM-0.5002838.605
29825000000256QAM-2.7002937.936
30831000000256QAM-3.0003037.636
31837000000256QAM-3.1003137.356
32843000000256QAM-3.5003237.356
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES0.700001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM37.75026400000
238595726ATDMA - 64QAM43.00033200000
330596000ATDMA - 64QAM39.25016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K