Rogers Rocket Wi-Fi Modem – Firmware Trial

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I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I am having issues with LAN ports dropping connection on a Fido modem (I believe that's the CGN3AMF ?). Can I sign up for the new firmware trial ?

Resident Expert
Resident Expert
Posts: 6,229

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Yes.



I've Been Here Awhile
Posts: 2

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

What do I need to do in order to get it?

 

Cheers,

Stefan

Resident Expert
Resident Expert
Posts: 1,083

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial


@stefanc1974 wrote:

What do I need to do in order to get it?

 

Cheers,

Stefan


@stefanc1974

Send a PM to @CommunityHelps asking to join the firmware test program. Include your modem serial number, modem MAC address, and account number. Be sure to tell them you're running the Fido Modem.



I'm Here A Lot
Posts: 5

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hi I'm having trouble with my Rogers modem possibly and Chromecast tech said i need a different modem.
What do i do now ??
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Resident Expert
Resident Expert
Posts: 6,229

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@jeff77 what modem do you currently have?  It will either be a black CGN3xxx or a white CODA-4582.  The exact model of the black CNG3 variety can be seen on the product sticker at the back of the modem.  Also, of importance at this time is the firmware version that you currently have.  That can be seen on the STATUS page when you log into the modem, listed as the Software Version.  Note that the various CGN3 models are not running a unified firmware version, so, in some cases, if necessary, the end user can either switch modems or request that the trial firmware be loaded on their modem.  Switching up to the CGN3ACSMR which runs the latest production firmware should solve the Chromecast issue.  That can also be achieved by requesting the trial firmware load for your current modem.  

 

To request the trial firmware follow this link @CommunityHelps to navigate to the @CommunityHelps page when you are signed into the forum. On the right hand side of the page is a link titled "Send this user a private message". Use that link to navigate to the next message composition page. It will already be addressed. 

 

1. Fill in the title with Rocket Modem Trial Firmware Request.
2. In the text area, include your request, including the modem MAC address and Serial number. The modem MAC address and serial number can be found on the sticker at the back of the modem, or copied from the data located in the Status page of the modem when you are logged into the modem.

Send that info to @CommunityHelps and you should see a reply later today.

 

When you're logged into the forum, watch for a number overlaying your avatar at the upper right hand corner. Follow the avatar link down to the message inbox to acknowledge the waiver that is required for the trial firmware. When that is acknowledged, you should see the firmware loaded later today or tomorrow. When you know that the firmware has been loaded, reboot or restart the modem. Don't run a factory reset as that will return the modem back to the latest production firmware version for that modem.



I Plan to Stick Around
Posts: 11

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Modem CODA, firmware 32.

Testing MoCA. MoCA has now firmware 20. Before was 11 and I could connect my adaptor but speeds was

very slow 5M. Adaptor was on and of. After installing PoE ( point of entrance) MoCA filter connection was stady

only speed to slow to watch movie from my NAS HD. Now in this new firmware (20) I got connection for few minutes, check speeds was good 11M, but I lost coax connection. Try reboot my adaptor- nothing,

try disable and enable MoCA in the modem -nothing only reboot CODA modem helped to get connection

for few minutes and again lost connection. I believe MoCA in the modem after few minutes frizzes up.   I believe

when start to download data modem's MoCA stop working

I've Been Here Awhile
Posts: 4

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I would I know the firmware is ready for me to download? Thanks!
Moderator
Moderator
Posts: 1,547

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

 

Hello, @richmond5

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for joining the Firmware Trial. The firmware will be deployed to the modem directly so there is no user interaction involved. The modem will reboot once the firmware is pushed. You can check the firmware version by logging into the modem, it's listed under Status/System Information. 

 

Cheers,

RogersMoin

I've Been Here Awhile
Posts: 4

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

But its been more than 4 days still no firmware change to 33T3 yet?