Rogers Rocket Wi-Fi Modem – Firmware Trial

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I Plan to Stick Around
Posts: 8

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Datalink @CommunityHelps @RogersDave

Hi,

I just updated to .24 and performed a full reboot afterwards and regret to inform that it is just as slow as it was previously on .19 I had 500Mbps for about 5 minutes before it dropped back to 2MBps consistently:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-0.8001138.983
2561000000256QAM-0.600238.983
3567000000256QAM-1.000338.605
4573000000256QAM-0.800438.605
5579000000256QAM-1.000538.983
6585000000256QAM-0.900638.983
7591000000256QAM-0.800738.605
8597000000256QAM-0.900838.983
9603000000256QAM-1.200938.605
10609000000256QAM-1.1001038.983
11555000000256QAM-0.900138.605
12621000000256QAM-1.2001238.983
13633000000256QAM-0.9001338.983
14639000000256QAM-1.0001438.605
15645000000256QAM-0.4001538.605
16651000000256QAM-0.8001638.605
17657000000256QAM-0.4001738.983
18663000000256QAM-0.1001838.983
19669000000256QAM-0.1001940.366
20675000000256QAM-0.6002038.983
21681000000256QAM-0.9002138.983
22687000000256QAM-0.9002238.605
23693000000256QAM-0.7002338.983
24699000000256QAM-0.8002438.605
25705000000256QAM-1.4002538.605
26711000000256QAM-1.1002638.983
27717000000256QAM-1.2002738.605
28723000000256QAM-1.1002838.605
29825000000256QAM-2.0002938.983
30831000000256QAM-2.0003038.983
31837000000256QAM-2.5003138.605
32843000000256QAM-2.6003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-0.599998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595805ATDMA - 64QAM37.50033200000
230596000ATDMA - 64QAM35.50016400000
323700000ATDMA - 64QAM34.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

I Plan to Stick Around
Posts: 15

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Great news! The CODA-4582 switch resulted in success! 

 

Port forwading works and I can access all the game servers.

 

Thank you all for your help!

I've Been Here Awhile
Posts: 3

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hi,

 

I really don't want to accept this term in order to gain access to the trial: "We may interrupt your Rogers Internet service without notice or liability as necessary for any purpose, including but not limited to installing, maintaining, inspecting, testing, repairing,  replacing or removing some or all of the firmware or the Rogers modem."

 

Is there any way to gain access to the trial firmware (which was suggested by tech support as a solution to a problem I am having since switching to Rogers) without authorizing at will service interruption?

Highlighted
Resident Expert
Resident Expert
Posts: 928

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial


@Blahblahbla123 wrote:

Hi,

 

I really don't want to accept this term in order to gain access to the trial: "We may interrupt your Rogers Internet service without notice or liability as necessary for any purpose, including but not limited to installing, maintaining, inspecting, testing, repairing,  replacing or removing some or all of the firmware or the Rogers modem."

 

Is there any way to gain access to the trial firmware (which was suggested by tech support as a solution to a problem I am having since switching to Rogers) without authorizing at will service interruption?


I don't see how that's possible - @RogersDave has deployed new firmware versions to the test group in the middle of the day, which would imply a service interruption while your modem restarts with the new firmware. I presume that's why they wrote that language in - they are not going to commit to only upgrading modems on the trial list at 2AM or whatever the normal maintenance window is.

 

Is this on the CGN3ACSMR or the CODA-4582? In the 4582's case, this is moot for now - there is no trial firmware right now - the .24 firmware has now been pushed to everybody. 



I'm a Reliable Contributor
Posts: 579

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hi @Blahblahbla123, in order to join the trial firmware you have to accept the terms, there's no other way unfortunately.

 

Regarding that portion of the terms, my service has only gone down whenever they send the newest trial firmware iteration for your modem. It is typically pushed around late-afternoon, or very early in the morning. 

 

May I ask, what is the problem that you're experiencing?

I've Been Here Awhile
Posts: 3

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hey, thanks for the reply. The issue I'm having is that my chromecast isn't consistently discoverable. Immediately after switching to rogers it wasn't discoverable at all, tech support did resolve that (I don't remember exactly what they said they did) and suggested if I face further issues I may want to give the trial firmware a shot. Power cycle of the modem temporarily solves the problem, but it consistently comes back (maybe 30 minutes later, maybe a couple days later).

I'm a Reliable Contributor
Posts: 579

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Sounds like  a familiar issue to me. Unfortunately, the only way to resolve this is by joining the firmware trial. The latest firmware in the trial restores Chromecast functionality. Let me advise you that the latest firmware trial revision also limits your upload speed to 20Mbps. If you're on 250u and below you should be fine. Other than that, you shouldn't be worried about having your Internet go down for whatever reason other than having the latest firwmare pushed to your modem. 

 

You can agree to the terms and conditions to get the latest firmware that will restore chromecast functionality, and you should have it within 7 days, after they have received all the required information. 

 

If you don't want to join the firmware trial you also have the choice to wait untill the end of March, but it doesn't sound ideal given the fact that you do want to use your Chromecast. Smiley Happy

I Plan to Stick Around
Posts: 72

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I now have the Coda modem. Things seem to be going going on 23. My pixel XL was stable on wifi. Since 24. Was loaded my pixel XL drops wifi severely. Any suggestions or thoughts would be greatly appreciated.
Resident Expert
Resident Expert
Posts: 1,076

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Blahblahbla123 


@Blahblahbla123 wrote:

Hey, thanks for the reply. The issue I'm having is that my chromecast isn't consistently discoverable. Immediately after switching to rogers it wasn't discoverable at all, tech support did resolve that (I don't remember exactly what they said they did) and suggested if I face further issues I may want to give the trial firmware a shot. Power cycle of the modem temporarily solves the problem, but it consistently comes back (maybe 30 minutes later, maybe a couple days later).


If you are on an Ignite 100u/250u/Gigabit Plan you should switch to the new White Hitron CODA 4582 Modem. It doesn't cost anything extra, just go into a Rogers store and swap your current modem. The new Modem works with Chromecast, and no need to join the Beta Program. The new modem is very stable now, and uses newer DOCSIS 3.1 technology which is the future of the Rogers Network, and what Rogers is tuning the network for.

 



Resident Expert
Resident Expert
Posts: 1,076

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Hucklebury 


@Hucklebury wrote:
I now have the Coda modem. Things seem to be going going on 23. My pixel XL was stable on wifi. Since 24. Was loaded my pixel XL drops wifi severely. Any suggestions or thoughts would be greatly appreciated.


I would start with a factory reset, then set up the using these settings:

SIP ALG: Disabled

UPNP: Disabled

 

Security: WPA2 

Encryption: AES

WPS (Wifi Protected setup): Disabled

 

 

2.4Ghz Wifi width: 20mz

channel: auto

 

5Ghz Wifi width: 80mhz

channel: 149 or higher