cancel
Showing results for 
Search instead for 
Did you mean: 

Rogers Rocket Wi-Fi Modem – Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR, CGN3ACR and CGN3AMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). This program is exclusive to registered users of the Rogers Community Forums (space is limited).

  

The new firmware includes the following features and enhancements:

  • IPv6 enabled by default
  • Security enhancements
  • Fix to preserve LAN connectivity in case of HFC outage or loss of signal
  • Addition of Wi-Fi Survey functionality
  • Improved stability of WPS function
  • Improved Wi-Fi performance
  • Various minor GUI changes and improvements

 

 

If you are interested in participating, please send a private message to @CommunityHelps with the subject line “Rogers Rocket Wi-Fi Modem Firmware Trial”.  A member of our team will be in contact with you and provide you with further instructions.

   

We’re keen to receive feedback on this new firmware. Once you've received the new firmware, please provide your feedback directly in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread. 

 

Questions regarding this program can be posted below.

 

***Please note - you must be a registered user of the Rogers Community Forums in order to participate.  To register, please follow these steps.***

 

Thank you for your continued feedback and support.

625 REPLIES 625

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Mythen
I plan to stick around
I am a PC gamer and I have the 4582. I don't see much difference in ping times but I don't see the really extreme ping spikes. It seems that the latency issues with the puma 6 chipset are not getting addressed by intel. My advice would be to get the 4582 with the .20 firmware. More updates are coming for this modem as the others like what you have and the 3552 seem to be at a standstill

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

jjdunn10
I plan to stick around
Supposedly Docsis 3.1 is only in some areas but you should see the houses on the front of the gateway turn from blue to purple. I am not 100% sure but this is what I heard.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Aim_eYacht
I plan to stick around

Still waiting for firmware update. Can someone check and make sure that my device has been added to the queue? I signed up for it on the 15th and there hasn't been an update to the firmware yet.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

traghipp
I plan to stick around

I'm on the newest version of the Coda modem (with the black dot) with firmware .20. Yesterday my garage door openers and ring doorbell which are connected to the 2.4ghz lost their connection and required a modem reboot. This is the first time this has happened. Has anyone else experienced anything like this? Thanks

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial


@traghipp wrote:

I'm on the newest version of the Coda modem (with the black dot) with firmware .20. Yesterday my garage door openers and ring doorbell which are connected to the 2.4ghz lost their connection and required a modem reboot. This is the first time this has happened. Has anyone else experienced anything like this? Thanks


my ecobee 3 thermostat lost it's 2.4Ghz connection after 8 days of the modem running, I also had to reboot the modem for it to reconnect. This isn't the first time either, after about a week it happends again and I have to reboot  the modem to get the ecobee 3 back online.

 

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

SickBeast
I plan to stick around

I just got the new .23 firmware on my Coda 4582 modem. My speeds seem much slower. I'm not sure what changes they made with this new firmware. Hopefully they will work the rest of the bugs out and improve the speed.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@SickBeast force a restart on the modem.  Pull the power plug from the wall socket, wait for 30 seconds and plug it back in.  That should solve the "slow data rate after update" problem.  If for some reason that didn't work, my next step would be to run a factory reset.  I normally do a factory reset after every firmware load, up or down in version.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

SickBeast
I plan to stick around

@Datalink wrote:

@SickBeast force a restart on the modem.  Pull the power plug from the wall socket, wait for 30 seconds and plug it back in.  That should solve the "slow data rate after update" problem.  If for some reason that didn't work, my next step would be to run a factory reset.  I normally do a factory reset after every firmware load, up or down in version.


Thanks.  I just tried both of those things and it made no difference.  I have a feeling Rogers has to make some changes on the back end to help boost the speed with the new firmware.  The same thing happened to me before on the .20 firmware.  I was getting really bad speeds and then after a few days my speeds were great.  Rogers Dave said he's confident that he can get everything working well soon, so I will just be patient.  I'm getting about 400mbps which still isn't exactly "slow" in the grand scheme of things.  It's just that it's less than half of what I'm supposed to be getting.  Last week I was often getting 800-900mbps which was great.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Mayoo
I plan to stick around

@SickBeast wrote:

@Datalink wrote:

@SickBeast force a restart on the modem.  Pull the power plug from the wall socket, wait for 30 seconds and plug it back in.  That should solve the "slow data rate after update" problem.  If for some reason that didn't work, my next step would be to run a factory reset.  I normally do a factory reset after every firmware load, up or down in version.


Thanks.  I just tried both of those things and it made no difference.  I have a feeling Rogers has to make some changes on the back end to help boost the speed with the new firmware.  The same thing happened to me before on the .20 firmware.  I was getting really bad speeds and then after a few days my speeds were great.  Rogers Dave said he's confident that he can get everything working well soon, so I will just be patient.  I'm getting about 400mbps which still isn't exactly "slow" in the grand scheme of things.  It's just that it's less than half of what I'm supposed to be getting.  Last week I was often getting 800-900mbps which was great.


wow .. thanks for sharing this... i am seeing the exact same issue .. with coda black dot modem.. for some reason my download speeds are always limited at 400mbps with .23 firmware. i didnt see this issue with .19

 

Tried Factory Reset

Tried Hard Reboot

Wired Connection 

Tried Connected the modem directly 

Non Bridge Mode

 

No Change in speed - Just stuck at 400mbps .. 

 

I am still on Docsis 3.0 

 

 

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hucklebury
I plan to stick around

I have had the coda 4582 without the black dot. channels would be missing and wifi poor. pixel and pixel xl disconnects. ping was 30 ms. I now have the one with the black dot and still no difference. I have noticed this one is on 2.0.10.13. how can I get this upgraded?

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

markopas
I plan to stick around

The modems with old firmware typically get updated automatically within 24-48hrs of being online, you just need to be patient.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hucklebury
I plan to stick around

 

 

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Hucklebury can you log into the modem, navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post, just to see where the signal levels are?  That copy and paste process will paste in the text data from the tables. 

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hucklebury
I plan to stick around
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM-7.2002238.983
2567000000256QAM-8.8001037.356
3573000000256QAM-8.4001137.356
4579000000256QAM-8.2001237.356
5585000000256QAM-7.6001337.356
6591000000256QAM-7.4001437.636
7597000000256QAM-7.4001537.636
8603000000256QAM-7.1001637.636
9609000000256QAM-7.9001737.356
10615000000256QAM-7.5001837.636
11621000000256QAM-7.4001937.636
12633000000256QAM-7.8002037.636
13639000000256QAM-7.7002137.356
14561000000256QAM-8.700937.356
15651000000256QAM-6.9002338.605
16657000000256QAM-7.1002438.605
17663000000256QAM-7.1002537.636
18669000000256QAM-6.6002638.605
19675000000256QAM-6.7002738.983
20681000000256QAM-6.6002838.605
21687000000256QAM-6.4002938.605
22693000000256QAM-6.0003038.605
23699000000256QAM-5.8003138.605
24705000000256QAM-6.5003238.983
25711000000256QAM-6.9003337.636
26717000000256QAM-8.0003437.636
27723000000256QAM-9.1003537.356
28729000000256QAM-10.9003636.610
29735000000256QAM-10.9003736.610
30741000000256QAM-10.8003836.610
31747000000256QAM-9.7003936.610
32555000000256QAM-8.8004036.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595824ATDMA - 64QAM44.25033200000
230596000ATDMA - 64QAM42.25016400000
323700000ATDMA - 64QAM42.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

lethalsniper
I'm an enthusiast
@Datalink what does Lost MDD mean and also T3 timeouts ? Been getting those

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@Hucklebury, all of your downstream signal levels are low, some below -10 dBmV which is Rogers decision point to do something about it.  Call tech support and ask the CSR to run a signal check on the modem.  See if the check manages to pass with some of those levels below -10 dBmV.   I would think it would fail, but, I don't know how many channels it takes to cause a test failure.  Also let the CSR know that issues you are having with the internet service.  With those signal levels, it won't matter which modem you have, you will run into problems no matter what.  The end result of the conversation should be a tech visit to your home to check the cabling and connectors and hopefully resolve the problem.  Please let us know how the conversation goes with tech support.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hucklebury
I plan to stick around

Well I guess i will have to give up. i have had rogers and the techs involved so many times and keep getting told they dont see the problem. I actually had an appointment with another provider due to all the frustration. I was told the Coda Modem is what I needed. I then cancelled my appointment for the other provider. here I am in the same boat. POOR service and not getting what Im paying for 😞

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hmmm, never say never, as they say.  Time for a senior tech.  My advice at this point is to send @CommunityHelps a private message requesting assistance.  Given the fact that you're already had techs out to your home, its time for a senior tech to have a look at this.  Please follow that link and follow the link on the right hand side to "send this user a private message" which will take you to the message composition page.  Fill in the title and details and one of the mods will be in touch.  

 

Watch for a number overlaid on your avatar in the upper right hand corner when you're logged in.  Select the avatar and follow the link to the mail inbox. 

 

Hopefully the mods can get the ball rolling in the right direction. 

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Hucklebury
I plan to stick around

Thank you for your help, I have sent a private message to them, thanks again!

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

SickBeast
I plan to stick around

@RogersDave, any word on when we can expect a new firmware update for the Coda modem?  I'm not happy at all with the new .23 version.  My speeds have been terrible compared to the previous .20 firmware.

 

Also, do you have any sort of timeline as to when you guys expect all the bugs to get worked out of the gigabit service?

 

My speeds have been very slow and inconsistent on the .23 firmware.

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial