@lukecrx can you provide a few more details. The next version firmware, V18.104.22.168 resolves problems with Chromecast devices. If that is applicable to you, then it would make sense to request it. If not, then it won't resolve your current situation.
Have a look at message # 471 (top post) on the following page for the instruction on requesting the trial version, 22.214.171.124.
@JBAL15, version 126.96.36.199 has to be sent to the modem by the CMTS, initiated by Rogers staff action. That version is only useful for you if you have a Chromecast device that you're currently having problems with. The T3 is a normal timeout as the CMTS is not responding within the expected timeframe when the modem requests a maintenance period, which is also a normal occurrence. If the CMTS does not respond, the modem times out, raises an alert and then goes on to transmit another request down the road. Its not unusual to see that in the DOCSIS EVENTS log. Version 188.8.131.52 will not change that.
If you're having problems with your internet service, the place to start is to log into the modem, navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste them into another post. Those are the cable signal levels and signal to noise ratios which will show if there are any problems with the cable service.
I still have not received the firmware update and have followed all the steps
Sent message to Rogers Rocket Wi-Fi Modem Firmware Trial
accepted the disclaimer
sent information regarding my modem and other info
Got reply that it would be pushed to my modem within 48-72 hours
Still on version 184.108.40.206
Is it normal to have to wait longer then 72 hours? should I request again maybe
I am trying to connect a chromecast and have had to reset my router every day. How can I get this trial firmware ASAP?
@Bromoran - Thank you for your patience, we have confirmation that your modem shall be running .22 version, would you please confirm, thank you.