Rogers Rocket Wi-Fi Modem – Firmware Trial

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Resident Expert
Resident Expert
Posts: 6,150

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@lukecrx can you provide a few more details.  The next version firmware, V4.5.8.22 resolves problems with Chromecast devices.  If that is applicable to you, then it would make sense to request it.  If not, then it won't resolve your current situation. 

 

Have a look at message # 471 (top post) on the following page for the instruction on requesting the trial version, 4.5.8.22.

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...

 

 



I've Been Here Awhile
Posts: 3

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Chromecast is working now ... Thank you!
I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

Please add me to this trial. I have had t3 ranging issuses with my GCN3ACSMR modem in gateway mode. Please send me a download link and instructions for installing the firmware.
Resident Expert
Resident Expert
Posts: 6,150

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@JBAL15, version 4.5.8.22 has to be sent to the modem by the CMTS, initiated by Rogers staff action.  That version is only useful for you if you have a Chromecast device that you're currently having problems with.  The T3 is a normal timeout as the CMTS is not responding within the expected timeframe when the modem requests a maintenance period, which is also a normal occurrence.  If the CMTS does not respond, the modem times out, raises an alert and then goes on to transmit another request down the road.  Its not unusual to see that in the DOCSIS EVENTS log.  Version 4.5.8.22 will not change that.

 

If you're having problems with your internet service, the place to start is to log into the modem, navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste them into another post.  Those are the cable signal levels and signal to noise ratios which will show if there are any problems with the cable service.



I Plan to Stick Around
Posts: 21

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I still have not received the firmware update and have followed all the steps 

 

Sent message to Rogers Rocket Wi-Fi Modem Firmware Trial

accepted the disclaimer

sent information regarding my modem and other info

Got reply that it would be pushed to my modem within 48-72 hours

 

Still on version 4.5.8.16

 

Is it normal to have to wait longer then 72 hours?  should I request again maybe

I'm a Regular
Posts: 859

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I have the 4.5.8.21 and my Chromecast is working so why do you guys say you need 4.5.8.22 ?
Highlighted
I've Been Around
Posts: 1

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

I am trying to connect a chromecast and have had to reset my router every day. How can I get this trial firmware ASAP?

I Plan to Stick Around
Posts: 32

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

maybe you're lucky?


Maybe your have a router in front of the modem?
Moderator
Moderator
Posts: 1,541

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

 

@Bromoran - Thank you for your patience, we have confirmation that your modem shall be running .22 version, would you please confirm, thank you. 

 

@taylormilesgold - Welcome to the Rogers Community Forums! Please follow the instruction listed in this post to request the firmware, thank you. 

 

Cheers,

RogersMoin

 

I Plan to Stick Around
Posts: 21

Re: Rogers Rocket Wi-Fi Modem – Firmware Trial

@RogersMoin Got home from work today and the modem was updated to .22 thanks for the reply 🙂