You might be better off without the Rogers anti-virus. I suggest you read this:
You might want to give AVG or Avast a try.
At this point, I would not run anything but Microsoft Security Essentials. It is free, and assuming you run Windows, available to you by download from Microsoft. Updates come out regularly.
My thinking is as follows:
1. Microsoft has gotten a major black eye over the whole virus/malware/trojans, etc., issue. It is a direct result of their Windows architecture and implementation. They have a tremendous incentive to correct this universal problem, and do it effectively. If they don't do this they will continue to lose market share and credibility.
2. Microsoft "owns" the Windows O/S and if anyone has the technical expertise and support in place to implement a solution it is them.
3. Microsoft owes us, the licensed users of Windows an effective solution to this problem. I believe they know this.
4. I am sick and tired of dealing with problems caused by the software produced by other major players such as Symantec and Norton. Have you ever tried to uninstall any Norton anti-virus product?
So go with the company that wrote the O/S and use Microsoft Security Essentials.
Doreen, updates are run automatically, not the install of the program itself..
Thats the link to download MSE.. You'll need to install it, and let the machine restart several times.
Doreen the best thing you could do it get away from Rogers online "Protection Racket" entirely. I took IHR and Skinnorths advice a month ago and couldn't be happier - see that thread for details.
I installed online protection a few years ago and it was an old version of Norton (from before they rewrote the entire application suite so it wouldn't bring your machine down to its knees.) Don't know and don't care what they use now.
MSE listed above gets good reviews. Comodo have a free version of their Internet Security suite. I've been using it since February (switching from NIS 2011): http://www.comodo.com/home/download/download.php?prod=cis (my only complaint is that full scans are pretty slow - otherwise it's pretty good.) A friend of mine tried Avast and AVG which didn't report anything but he was having some problems; Comodo detected 54 problems including a critical one (I don't have the details though.)
I was getting sick of the remonder and upgraded. The new version does not have the firewall control options. After starting it up I had 61 internet connections???? It also reset my startup programs in msconfig the messed up my system. Is there anyway to get the old version back? I checked my backup and for some reason the Rogers folders were not included.
So when will Rogers online protection be compatible with Windows 10? Windows 10 has been out since September 2015.....