Rogers Online Gaming Thread

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

I just tested mine again and it seems to have fixed itself today.

I've Been Here Awhile
Posts: 4

Re: Rogers Online Gaming Thread

Hi everyone, for about two weeks now I’ve had some higher than regular latency on my Xbox one. I have no other issues with any other devices except the Xbox one. I contacted xbox yesterday and they insisted that it wasn’t them and had to be my isp. Just reaching out to see if anyone has experienced this?
I've Been Around
Posts: 1

Re: Rogers Online Gaming Thread

Hey everyone

I've been having constant latency issues for about 5-6 months now. The issues basically occur multiple times a minute where I'll have lag spikes from 30ms up to 300-500ms even as high as 1000ms on an ethernet connection. This makes any online game completely unplayable as you can imagine. It has been a hassle to diagnose the issue. I have switched from the CGN3 to the CODA-4582U and the issue hasn't changed, so I am pretty sure it's an issue past the modem.

Using PingPlotter, it seems that the latency consistently starts at the second hop which I assume is the ISP box outside the house, however every single time I get rogers technicians to come to the house they avoid looking at the cabling to the house or the outside box at all costs. The last crew here said that they needed to call the maintenance team to have a look at it and they never showed up. I'm not here to complain about customer service however, I'd just like to know what you guys think the issue could be so I can thoroughly explain to the technicians what they need to do. I've posted my power levels below.


Thanks

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM8.7001540.366
2849000000256QAM10.400240.366
3855000000256QAM10.400340.366
4861000000256QAM9.800440.366
557900000064QAM8.00054.191
6585000000256QAM7.90064.243
759100000064QAM7.90074.191
8597000000256QAM7.700840.366
960300000064QAM7.60094.191
10609000000256QAM7.900104.243
11615000000256QAM8.2001140.366
12621000000256QAM8.5001240.366
13633000000256QAM9.0001340.366
14639000000256QAM9.0001440.366
15303000000256QAM6.500140.946
16651000000256QAM8.7001640.366
17657000000256QAM8.6001740.946
18663000000256QAM9.1001840.366
19669000000256QAM9.4001940.946
20675000000256QAM9.3002040.946
21681000000256QAM9.2002140.366
22687000000256QAM8.7002240.366
23693000000256QAM8.9002340.366
24699000000256QAM8.7002440.366
25705000000256QAM8.8002540.946
26711000000256QAM8.8002640.946
27717000000256QAM8.5002740.366
28723000000256QAM8.3002840.946
29825000000256QAM10.1002940.366
30831000000256QAM10.3003040.366
31837000000256QAM10.5003140.946
32843000000256QAM10.6003240.946
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM34.50026400000
238596000ATDMA - 64QAM39.00033200000
330596000ATDMA - 64QAM34.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
Moderator
Moderator
Posts: 693

Re: Rogers Online Gaming Thread

Hello @Kundakc,

 

Welcome to the Rogers Community Forums!

 

As a fellow gamer, I can understand how totally frustrating it must be to have constantly latency issues for the last 5 - 6 months. =(

 

From the downstream and upstream table results, you posted there is a possible signal issue. We'll need to run additional diagnostic tests on our end to be certain. We'd also like to review the notes of the previous technician and see what happened with the maintenance that was recommended. 

 

Please send us a Private Message to @CommunityHelps so we can pull up your info and get started on this for you. If you are not familiar with our private messaging system please check out our Blog.

 

RogersTony

I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

I have been having issues with gaming for what feels like forever. Constant lag spikes and packet loss. Here is my info:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-1.900738.605
2849000000256QAM-4.900237.356
3855000000256QAM-5.300337.356
4861000000256QAM-5.900437.356
5579000000256QAM-1.700538.605
6585000000256QAM-1.200638.605
7303000000256QAM-2.600138.605
8597000000256QAM-2.200838.983
9603000000256QAM-1.600938.605
10609000000256QAM-1.5001038.983
11615000000256QAM-1.4001138.605
12621000000256QAM-1.4001238.605
13633000000256QAM-1.1001338.983
14639000000256QAM-1.3001438.983
15645000000256QAM-1.6001538.605
16651000000256QAM-1.7001638.983
17657000000256QAM-1.8001738.605
18663000000256QAM-1.5001838.605
19669000000256QAM-1.7001938.605
20675000000256QAM-2.1002038.605
21681000000256QAM-2.4002138.605
22687000000256QAM-2.4002238.605
23693000000256QAM-2.1002338.605
24699000000256QAM-2.2002437.636
25705000000256QAM-2.8002538.605
26711000000256QAM-3.1002637.636
27717000000256QAM-2.9002737.636
28723000000256QAM-3.2002838.605
29825000000256QAM-3.9002937.636
30831000000256QAM-4.2003037.636
31837000000256QAM-4.5003136.844
32843000000256QAM-4.8003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-2.200001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM35.00026400000
238596000ATDMA - 64QAM40.25033200000
330596000ATDMA - 64QAM37.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
Moderator
Moderator
Posts: 224

Re: Rogers Online Gaming Thread

Hey @iislyfox,

 

Intermittent latency when gaming can be incredibly difficult to put up with, but we can help. Can you confirm for me where you're seeing it? Is it during a specific game? 

 

There are certainly others within the community that have experienced similar symptoms, and what I can confirm for you is that we'll check for anything network related that might cause what you're experiencing and if you're able to PM us with a traceroute to the server you're having an issue with that would go a long way to identifying where the issue is located. PM information located within RogersTony's post above :).

 

RogersAndy

I'm a Regular
Posts: 859

Re: Rogers Online Gaming Thread

Are there any other modems then coda/Hiltron that I can get from Rogers ? Sorry but it’s been too long with these crappie modems they are not good at all especially for gaming why cant you guys release a working firmware? Man it all the time all we do is test firmwares and nothing improves and still expect to get our money every month and raise the prices. Why can we just use a stand alone modem like other providers which I’m thinking of switching to ? Care to explain?
I've Been Around
Posts: 1

Re: Rogers Online Gaming Thread

Hello,

 

Last week wednesday (nov 14) rogers was down for about 4 hours and after that it did something to my internet,  now whenever I play my games I would get delays, lag and makes gaming not enjoyable.  I have rogers ignite 500u and I tried calling in(twice) to tech support and they said everything is fine, modem,connection and speed is good and they found nothing wrong.  Everything works.. but when I play games its just not the same always having to deal with delays and spikes. Gaming on my pc with wired connection, 4 people in the household, I don't know what is wrong please help fix this problem I am having.

 

Thanks,

 

M

Moderator
Moderator
Posts: 224

Re: Rogers Online Gaming Thread

Hey @tyrektnosaur,

 

Welcome to the community!
 

Intermittent latency when gaming is the worst for sure, and I can imagine the frustration not being able to get to the bottom of it. We can help though. Given that all of the standard testing has been done, if you're able to PM us @CommunityHelps with a traceroute to the server you're having connection issues with, we can identify if it's within the Rogers network and have it escalated for you. If you are not familiar with our private messaging system you can check out our Blog.

 

RogersAndy

I'm a Reliable Contributor
Posts: 610

Re: Rogers Online Gaming Thread

@RogersAndy

 

I have an on going latency issues that a modem swap and several tech calls have not solved.

I have contact @CommunityHelps

 

Hopefully someone will be able to sort out this issue, having to reboot the modem every day, before any gaming session is really unpleasant.