Rogers Online Gaming Thread

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Resident Expert
Resident Expert
Posts: 6,146

Re: Rogers Online Gaming Thread

@geokilla007 your downstream DOCSIS 3.0 levels are all high, but, they're well within spec.  The signal levels are ok.  Your upstream DOCSIS 3.0 levels are higher than normal for the 4582 when its running DOCSIS 3.1 on the downtream side.  The OFDM channels show 1 channel active, so the modem is using DOCSIS 3.1.  

 

Having said that, I wouldn't expect to see issues with your modem, despite the higher signal levels.  

 

How are you detecting the ping spikes?  Are you seeing a latency indication in game, or are you detecting the latency thru some other method?



I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread


@Datalink wrote:

@geokilla007 your downstream DOCSIS 3.0 levels are all high, but, they're well within spec.  The signal levels are ok.  Your upstream DOCSIS 3.0 levels are higher than normal for the 4582 when its running DOCSIS 3.1 on the downtream side.  The OFDM channels show 1 channel active, so the modem is using DOCSIS 3.1.  

 

Having said that, I wouldn't expect to see issues with your modem, despite the higher signal levels.  

 

How are you detecting the ping spikes?  Are you seeing a latency indication in game, or are you detecting the latency thru some other method?


In SC2, when you press CTRL + ALT + F, you can bring up the FPS. GPU temperature, what server you're connected to, and ping tracker on the top right corner of the screen. I play on the Central US server and a good ping should be anywhere from 10ms to 20ms at most. Lately, I'd see my ping hover around 40ms when it's fine, and then spike up to 100ms or even 200ms before dropping back down. It's reflected in my APM too as my clicks take that extra bit of time to suddenly register.

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Posts: 4

Re: Rogers Online Gaming Thread

@Datalink I'm using the firmware version 3.0.0.4.382.50702. I have been updating my router whenever possible, and I recently updated to this version of the firmware. I was experiencing the ping spikes before the update and I am still experiencing them after.

I Plan to Stick Around
Posts: 10

Re: Rogers Online Gaming Thread

High jitter and reduced upload speeds for the past 24hrs. Makes gaming impossible since I'm stuttering around like I'm on dialup.

 

rogers1.png

@DatalinkIs issues like this almost always going to be on the network side of things or can a cabling/signal problem cause issues like this?

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Posts: 3

Re: Rogers Online Gaming Thread

My upload speeds have taken a dive 3 days ago. I am on 150/15 plan and have always had around 195/15 mbps on Rogers Speed Test. As of this past Saturday, I still get 195+ on download but my upload is between 3-5 mbps, with tons of latency and ping spikes. There is a technician coming to check it out tomorrow but I have a sneaking suspicion that the issue is with the neighborhood node. Their tech guy on the phone told me there are 19 households connected to the node - does anyone have any idea if that is the norm? Anyway, I have not changed any of my cabling or equipment and my levels are all 100% ok, so I can only assume the problem is outside my house.Capture.JPG

I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread

So, a quick update. The technician showed up on time, diagnosed the problem as an overloaded node, verified that there were no issues in the house and said that he would fire off an email to the department responsible to either split the node or to quote him: "put some more juice in it". He also suggested that I switched my modem and get the Coda 4582 since it has better latency for gaming, so I did that yesterday.

 

Since there has been no improvement in the upload speed as of right now, I just called the tech support. They spoke to tier 2, and after a few minutes came back to tell me that there are no issues whatsoever. I told them that the download speed is still 1/3 of what it should be and he suggested that I try swapping another modem. I said that this was very unlikely to solve the problem since my levels are fine, 2 different modems exhibited the same issue, AND their own technician on the field determined that the issue was with the local node. The rep told me that: "If there was an issue with the node, we would be swamped with the calls and we are not." 

 

At this point in time, either he hung up on me, or the line got cut off. I was expecting a call back but 15 minutes after nobody called back. This is really upsetting and I am not sure what to do or where to escalate this issue. Any suggestions are welcome.

I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread

Anyway, a quick update. After about 3 hours on the phone last night with 2 very helpful representatives, it was finally established that there was an issue with my upload speed. The ticket was created and sent to the investigations department last night. This morning at 9:30 my upload speeds were back to normal! No official explanation has been provided yet but it seems that whatever the issue was, it has been resolved.

I Plan to Stick Around
Posts: 10

Re: Rogers Online Gaming Thread

PUMA CHIPSET

 

Hi

I was wondering if anyone out there is also having latency/lag spike issues when playing online games. 
For me playing any of the Blizzard Entertainment games, I get this and it is simply unplayable. 

I can chat with people but that's about it. 
I checked out their forum and found that the modem might be causing this problem. 
Intel PUMA 5, 6, and 7 chipsets are notoriously causing the problem. 

Rogers however only provides modems with this chipset that I am not sure what to do but find another IPS. 

I've tried contacting the game support and they tell me to completely avoid any modems with Intel PUMA chipset. 
This problem has been ongoing since 2013 and a firmware has yet to be issued to this day... Crazy. 
Try Googling PUMA CHIPSET.

 

I need help. 
I can't play the games I want. 

Resident Expert
Resident Expert
Posts: 6,146

Re: Rogers Online Gaming Thread

@HeroesEcho

 

1.  What modem do you have, as seen by the product sticker at the back of the modem?  It will be a black CGN3xxx or white CODA-4583.

2.  Can you log into the modem and determine what Software (firmware) version is loaded.  That is displayed on the STATUS page that is displayed when you log into the modem. 

3.  Is the modem running in Gateway mode or Bridge mode with a router behind it?  If you are using a router, what model of router is it, and, is it running the latest released firmware for the router?

4.  Are you gaming via ethernet or wifi connection to the modem or router? 



I'm Here A Lot
Posts: 5

Re: Rogers Online Gaming Thread

Rogers Internet keeps disconnecting

 

Hi,

 

In the past few weeks or lets say about a month ago i been having internet problems, the signal is kinda intermitent. 

It doesnt go down like alot but i do have all this lag spikes that make me disconnect if im gaming.

 

Im not too sure whats causing this issue so would be awesome if you guy could help me trace the cause.

 

The modem i have is the CODA and the speedtests i do the speed is actually pretty good.

 

I see lots of people posting the signal strenght coming from the modem so that will be the first thing ima do, here it is:

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM -5.400 13 38.605
2 849000000 256QAM -6.800 2 38.983
3 855000000 256QAM -6.900 3 38.605
4 861000000 256QAM -7.300 4 38.605
5 579000000 256QAM -4.900 5 38.983
6 585000000 256QAM -4.700 6 38.983
7 591000000 256QAM -4.600 7 38.983
8 597000000 256QAM -4.900 8 38.605
9 603000000 256QAM -5.100 9 38.983
10 609000000 256QAM -5.700 10 38.605
11 615000000 256QAM -5.800 11 38.605
12 621000000 256QAM -5.900 12 38.605
13 303000000 256QAM -2.700 1 40.366
14 639000000 256QAM -5.300 14 38.983
15 645000000 256QAM -5.200 15 38.983
16 651000000 256QAM -5.600 16 38.605
17 657000000 256QAM -5.500 17 38.983
18 663000000 256QAM -5.600 18 38.605
19 669000000 256QAM -5.800 19 37.636
20 675000000 256QAM -5.700 20 37.636
21 681000000 256QAM -5.300 21 38.605
22 687000000 256QAM -5.200 22 38.605
23 693000000 256QAM -5.400 23 38.605
24 699000000 256QAM -5.200 24 38.605
25 705000000 256QAM -4.800 25 38.605
26 711000000 256QAM -4.700 26 38.605
27 717000000 256QAM -4.700 27 38.605
28 723000000 256QAM -5.000 28 38.983
29 825000000 256QAM -6.600 29 38.983
30 831000000 256QAM -6.900 30 38.605
31 837000000 256QAM -6.600 31 38.605
32 843000000 256QAM -6.800 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -3.500000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 32.750 2 6400000
2 38596000 ATDMA - 64QAM 36.000 3 3200000
3 30596000 ATDMA - 64QAM 34.000 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

How does this look?

 

Best regards.