Rogers Online Gaming Thread

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Resident Expert
Resident Expert
Posts: 5,813

Re: Rogers Online Gaming Thread

To capture an image of pingplotter, go Edit .... Capture as Image.  Then dump that to something like MS Paint and save it.  You can then include that in a post. 

 

Point to remember, Pingplotter uses ICMP unless you have set it to run UDP or TCP/IP.  Looks like Twitch runs RTMP outbound from a broadcaster, not sure what streams out to the rest of the world, TCP/IP?  If thats the case, you're looking at different protocols for Pingplotter and Twitch.  

 

I've said before, with the work that went into 4.5.8.27 for the CGN3ACSMR and CGNM-3552, that the improved performance for ICMP would be misleading for any other protocol, as those protocols still have the latency issues on the go. 

 

The CODA-4582 with firmware version 2.0.10.27 is a different animal so to speak, but, there is still the issue of how the modem treats different protocols, which could introduce differences in the observed performance.  That would produce confusion unless you knew exactly what protocols were in use and how the modem processes those protocols.



I Plan to Stick Around
Posts: 274

Re: Rogers Online Gaming Thread

Tracing route to ec2-35-163-46-71.us-west-2.compute.amazonaws.com [35.163.46.71]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms hitronhub.home [192.168.0.1]
4 34 ms 31 ms 54 ms 69.63.250.197
5 49 ms 54 ms 46 ms 209.148.229.245
6 54 ms 55 ms 56 ms 209.148.229.229
7 50 ms 56 ms 53 ms 209.148.229.214
8 67 ms 62 ms 66 ms ce-0-18-0-0.r07.nycmny01.us.bb.gin.ntt.net [128.241.3.185]
9 67 ms 63 ms 66 ms ae-2.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.180]
10 128 ms 123 ms 118 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 128 ms 127 ms 127 ms ae-28.r05.sttlwa01.us.bb.gin.ntt.net [129.250.2.45]
12 122 ms 116 ms 122 ms ae-4.amazon.sttlwa01.us.bb.gin.ntt.net [198.104.202.186]
13 117 ms 117 ms 135 ms 52.95.52.114
14 118 ms 117 ms 117 ms 52.95.53.135
15 151 ms 126 ms 128 ms 54.239.42.231
16 138 ms 145 ms 139 ms 54.239.43.130
17 132 ms 135 ms 134 ms 52.93.12.228
18 127 ms 124 ms 122 ms 52.93.12.217
19 144 ms 127 ms 131 ms 52.93.13.32
20 125 ms 125 ms 129 ms 52.93.13.61
21 125 ms 123 ms 123 ms 52.93.15.223
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I'm a Reliable Contributor
Posts: 564

Re: Rogers Online Gaming Thread

From what I'm seeing, I believe that the routing to the twitch servers can be certainly reworked. The jump from hop 8 to 9 is pretty huge (from 30ms to 100ms). 

 

Based on the competition's routing to these servers they average 60ms (based on @JohnBeaudin's data) so hopefully we can reduce it down to those levels.

I Plan to Stick Around
Posts: 274

Re: Rogers Online Gaming Thread

I think the issue here is that users in atlantic canada are being routed to a different twitch server.  I mean right now.  the freezing is terrible.  

 

Mythen

 

 

Project Manager
Project Manager
Posts: 28

Re: Rogers Online Gaming Thread

Thanks folks.

 

I can confirm that after testing various Twitch channels at different times throughout the day, I could not replicate the issue reported by others. What I can report is a buffer that appears to happens at a very low frequency. When this occurs the the Twitch player will display the loading/buffering animation, after a few seconds it will return to normal playback. No need to refresh the browser etc..I did majority of my testing on Wireless 5G with the occasional few minutes on ethernet. We will need to investigate further & big thank you for to the Community for providing information.

 

Finished off the night watching a Super Smash Brothers stream & playing NHL 17 6v6 on Xbox One for the first time Smiley Happy Check out the network performance results. This is provided in-game (screenshot below - will appear after mod approval)

 

Average Ping: 17ms 
Highest Ping: 28ms

Lowest Ping: 16ms

Packet Loss: 0%

Current Ping: 18ms

 

Untitled-17.jpg

 

 

 

 

I Plan to Stick Around
Posts: 52

Re: Rogers Online Gaming Thread

Can't see anything?
Network Architect
Network Architect
Posts: 611

Re: Rogers Online Gaming Thread


Mythen wrote:

I think the issue here is that users in atlantic canada are being routed to a different twitch server.  I mean right now.  the freezing is terrible.  

 

Mythen

 

 


Based on all traceroute / pingplotter data provided, all the video feeds are coming from Amazon in Seattle San Jose. The big jump on the traces is traffic going from the New-York POP to the Seattle POP.

 

We have no control on where Amazon sends our traffic to but it's a very long way for a video stream. We will need to discuss with Amazon to see if the Twitch content is available in another data centre and if they can send our traffic there.

 

Now being in Atlantic, the problem is accentuated.

 

Dave

I'm a Regular
Posts: 852

Re: Rogers Online Gaming Thread

What about the way ea sends our traffic when it comes to NHL 17 ? It's horrible ,read on this thread you guys are looking In to this as well @RogersDave
I Plan to Stick Around
Posts: 14

Re: Rogers Online Gaming Thread

@RogersKevin I've double checked everything, I'm currently on 2.0.10.26T2 firmware with a single black dot modem. It may also be helpful to know that I'm running a 40 ft cat6 ethernet cable from my room to a TP-Link Archer C3200 modem, then right into the CODA-4582!

 

I'm going to play a few games and then report back if I notice any differences, but I've noticed they stay anywhere between 25-40, so there's relatively no difference, and I personally haven't seen anything.

- Hiitchy
Project Manager
Project Manager
Posts: 28

Re: Rogers Online Gaming Thread


Hiitchy wrote:

@RogersKevin I've double checked everything, I'm currently on 2.0.10.26T2 firmware with a single black dot modem. It may also be helpful to know that I'm running a 40 ft cat6 ethernet cable from my room to a TP-Link Archer C3200 modem, then right into the CODA-4582!

 

I'm going to play a few games and then report back if I notice any differences, but I've noticed they stay anywhere between 25-40, so there's relatively no difference, and I personally haven't seen anything.


@Hiitchy

 

Interesting setup, thanks for sharing Smiley Happy Really great to hear you are getting those numbers with .26. Folks have reported a drop in ping times with .27 & the testing I've done reflects that as well.

 

Curious to see what you would get with your setup & .27 ! Lowest ping I've got with League of Legends is 22ms, you might have the new record for lowest ping time that I've seen reported on Rogers with LoL haha. 

 

Smiley Very Happy

 

RogersKevin