Rogers Online Gaming Thread

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I've Been Around
Posts: 1

Re: Rogers Online Gaming Thread

Having issues for about the past month maybe longer. Intermittent spikes. Some games are entirely unplayable (DBZF for example). Also issues with other games with random spikes. Using the Black CGN3ACSMR router. I've tried tunnelling to a Toronto node, Chicago, NY, Montreal etc. Still have the same issues. Mumble ping is also spikey, with packet loss. Hard to pinpoint as its sporadic.  Rogers Chat support is just suggesting modem restarts/resets but I have done that awhile back with issue still. 

Here is the connection information:  

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1693000000256QAM-6.5002336.610
2579000000256QAM-5.500537.636
3585000000256QAM-5.400637.636
4591000000256QAM-5.500737.636
5651000000256QAM-5.5001637.356
6657000000256QAM-5.8001736.610
7663000000256QAM-5.8001836.610
8669000000256QAM-6.3001936.387
9675000000256QAM-6.4002036.610
10681000000256QAM-6.3002136.610
11687000000256QAM-6.3002236.610
12303000000256QAM-4.700138.605
13699000000256QAM-6.7002436.610
14705000000256QAM-6.7002536.610
15711000000256QAM-6.5002636.387
16717000000256QAM-6.7002736.610
17723000000256QAM-6.8002836.387
18825000000256QAM-6.4002937.356
19831000000256QAM-6.6003037.356
20837000000256QAM-6.3003137.356
21843000000256QAM-6.3003237.356
22849000000256QAM-5.800237.636
23855000000256QAM-5.800338.605
24861000000256QAM-5.900437.636
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM43.75016400000
238596000ATDMA - 64QAM44.50033200000
323700000ATDMA - 64QAM43.50026400000

 

Any suggestions would be appreciated. Would disabling IPV6 on windows help at all? 

Resident Expert
Resident Expert
Posts: 1,083

Re: Rogers Online Gaming Thread


@Bmpokhrel wrote:

Having issues for about the past month maybe longer. Intermittent spikes. Some games are entirely unplayable (DBZF for example). Also issues with other games with random spikes. Using the Black CGN3ACSMR router. I've tried tunnelling to a Toronto node, Chicago, NY, Montreal etc. Still have the same issues. Mumble ping is also spikey, with packet loss. Hard to pinpoint as its sporadic.  Rogers Chat support is just suggesting modem restarts/resets but I have done that awhile back with issue still. 

Here is the connection information:  

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 693000000 256QAM -6.500 23 36.610
2 579000000 256QAM -5.500 5 37.636
3 585000000 256QAM -5.400 6 37.636
4 591000000 256QAM -5.500 7 37.636
5 651000000 256QAM -5.500 16 37.356
6 657000000 256QAM -5.800 17 36.610
7 663000000 256QAM -5.800 18 36.610
8 669000000 256QAM -6.300 19 36.387
9 675000000 256QAM -6.400 20 36.610
10 681000000 256QAM -6.300 21 36.610
11 687000000 256QAM -6.300 22 36.610
12 303000000 256QAM -4.700 1 38.605
13 699000000 256QAM -6.700 24 36.610
14 705000000 256QAM -6.700 25 36.610
15 711000000 256QAM -6.500 26 36.387
16 717000000 256QAM -6.700 27 36.610
17 723000000 256QAM -6.800 28 36.387
18 825000000 256QAM -6.400 29 37.356
19 831000000 256QAM -6.600 30 37.356
20 837000000 256QAM -6.300 31 37.356
21 843000000 256QAM -6.300 32 37.356
22 849000000 256QAM -5.800 2 37.636
23 855000000 256QAM -5.800 3 38.605
24 861000000 256QAM -5.900 4 37.636
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 43.750 1 6400000
2 38596000 ATDMA - 64QAM 44.500 3 3200000
3 23700000 ATDMA - 64QAM 43.500 2 6400000

 

Any suggestions would be appreciated. Would disabling IPV6 on windows help at all? 


@Bmpokhrel

Your signal stats look good, I don't see them causing any issues. If your on Ignite 150u or higher you can swap for the newer CODA Modem. It uses DOCSIS 3.1 which helps with latency and the Rogers network is being tuned for DOCSIS 3.1

 



I Plan to Stick Around
Posts: 12

Re: Rogers Online Gaming Thread

I've posted here before but the issue seemed to resolve itself (For awhile ...) and now its back to being insanely inconsistent again, Ping spikes are out of control regularly without any issues I'd have 20-25ms in league/overwatch any other online game that has EST servers. But for the past month or so ping has been all over the place. It spikes every few seconds 20 to 50 then 20 to 90 and so on... , I had the EXACT same issue with Rogers cable at my previous address and the same thing is happening here. It's a shame I can't get Bell FTTH so I'm tied down to Rogers for the time being.

 

I did use a tunneling program to play for awhile but even that has ping spikes here and there. (Theres no packet loss and speed is perfectly fine always getting what im paying for.)

 

I've got the CODA-4582 modem (white one) Firmware: 2.0.10.28T2

 

I just want someone from Rogers to ATLEAST look at this point and acknowledge that there is definately something wrong with the connection because latency shouldn't be so inconsistent on a day to day basis. I'd try calling customer support but I'm honestly tired of hearing the same thing over and over again (Restart your modem). They did send in a tech once and he more or less didn't really do anything, he ran a speedtest which showed up fine and said this is all we guarantee and just left. 

 

What can I do to get this escalated? Does anyone from Rogers care to even read this thread?

 

I'll post the Down/Upstream information below.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM3.500738.605
2849000000256QAM3.200238.605
3855000000256QAM1.500337.356
4861000000256QAM1.200437.636
5579000000256QAM3.200538.605
6585000000256QAM3.600640.366
7303000000256QAM5.400138.605
8597000000256QAM3.500838.983
9603000000256QAM3.400938.983
10609000000256QAM3.2001038.983
11615000000256QAM3.5001138.983
12621000000256QAM3.4001238.983
13633000000256QAM3.0001338.983
14639000000256QAM2.9001438.983
15645000000256QAM2.8001538.605
16651000000256QAM2.8001638.605
17657000000256QAM3.4001738.605
18663000000256QAM3.2001838.983
19669000000256QAM3.6001938.983
20675000000256QAM3.2002038.605
21681000000256QAM3.0002138.983
22687000000256QAM3.6002238.983
23693000000256QAM3.4002338.983
24699000000256QAM3.3002438.605
25705000000256QAM3.1002538.605
26711000000256QAM2.0002638.605
27717000000256QAM2.0002738.605
28723000000256QAM1.4002837.636
29825000000256QAM4.5002938.983
30831000000256QAM4.4003038.605
31837000000256QAM4.0003138.605
32843000000256QAM3.7003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES5.199997
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM38.50033200000
230596000ATDMA - 64QAM35.00016400000
323700000ATDMA - 64QAM34.75026400000

 

I Plan to Stick Around
Posts: 40

Re: Rogers Online Gaming Thread

I'm having issues with PS4 party chat periodically disconnecting me due to "Network issues." When this happens, the game may or may not lag as well, but does not disconnect. I can usually re-join the party chat within 1-2 minutes, but once it happens once (the issue), it will then keep happening until I stop playing. Other people in the party are not affected, so it's definitely me.

 

Modem is CGN3ACR, information:

 

Hardware Version1A
Software Version4.5.8.35T3

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1639000000256QAM7.4001438.983
2579000000256QAM4.600538.983
3585000000256QAM4.800638.605
4591000000256QAM4.300737.636
5597000000256QAM4.200837.636
6603000000256QAM4.700937.636
7609000000256QAM5.7001038.605
8615000000256QAM6.5001138.605
9621000000256QAM6.7001238.605
10633000000256QAM6.9001338.605
11303000000256QAM-0.200136.387
12645000000256QAM7.9001538.605
13651000000256QAM8.6001638.605
14657000000256QAM9.4001738.983
15663000000256QAM9.4001838.983
16669000000256QAM9.4001938.983
17675000000256QAM9.1002038.983
18681000000256QAM9.0002138.983
19687000000256QAM9.4002238.983
20693000000256QAM9.8002338.983
21699000000256QAM10.2002440.366
22705000000256QAM10.0002540.946
23711000000256QAM9.7002638.605
24717000000256QAM9.5002738.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM43.75016400000
238596000ATDMA - 64QAM45.50033200000
323700000ATDMA - 64QAM43.25026400000

 

No internal router (the modem is the router). I am using both 5GHz and 2.4GHz WiFi, as PS4 requires 2.4GHz.

 

2.4GHz is running 802.11n only, and only has a RPi on it as well (which has no connection issues logged during this time). 5GHz is running 802.11a/n/ac  mixed and everything else is using this, which also shows no connection issues during this time.

 

I have noticed there is some correlation with heavy usage, for example if another devices is streaming a YouTube video it may occur more frequently (but not always). I have 150u and total usage is well under it (if I'm playing the game, only 1 other device would ever be active streaming videos or anything else).

I Plan to Stick Around
Posts: 26

Re: Rogers Online Gaming Thread

There's a constant very high rate flood of ARP packets from the CMTS that are not being filtered out. This wasn't the case with the previous CMTS. I think this is having a negative performance impact on the routers/modems. Also, technically a bit of a security issue as well (you can see everyone on your CMTS). There is no reason for the CMTS to be forwarding these ARP packets to every client modem.

Resident Expert
Resident Expert
Posts: 1,083

Re: Rogers Online Gaming Thread


@lupinglade wrote:

There's a constant very high rate flood of ARP packets from the CMTS that are not being filtered out. This wasn't the case with the previous CMTS. I think this is having a negative performance impact on the routers/modems. Also, technically a bit of a security issue as well (you can see everyone on your CMTS). There is no reason for the CMTS to be forwarding these ARP packets to every client modem.


@lupinglade

The old Cisco CMTS would filter these packets, however the Current CASA CMTS doesn't. I too wish they would configure it not to broadcast these packets.

 



I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

CS:GO suffering from ping spikes and loss

 

Counter-Strike: Global Offensive is now unplayable with Rogers.

 

Doing multiple trace routes with WinMTR is showing that this node -> (Modem's MAC address removed for privacy reasons - RogersMoin) INSIDE the Rogers network is dropping 14% of packets and 200-300ms spikes observed around 8pm-11pm EST in Toronto around the zip M5G 2R2.

 

I've been working on diagnosing this issue and communicating with Rogers support and ESEA and monitoring routes and connections to Valve server IP addresses and now I'm against a wall where there is nearly nothing I can do except switch to Bell? when my contract expires in a couple weeks.

 

I'm not the only one with these issues. I can link to people on DSLReports or even this forum that have this identical issue with the identical symptoms. If anyone has any more suggestions please share! 

 

I've run Wireshark and Ping plotter reports that show the same thing. I'm directly connected to the modem. I don't run 3rd party networking applications on our PCs. We've tried the new Rogers Hitiron firmware.

I've Been Around
Posts: 1

Re: Rogers Online Gaming Thread

Random lag spikes please help

 

For the past 2 weeks I have been experiencing random lag spikes during online console gaming.    I will have a stable connection and then about every 2 or 3 minutes i will lag randomly in sudden spikes.  So far I have gone through the following troubleshooting steps. Note: I am on a wired connection with cat6 ethernets. Rogers Ignite 150. 
1.  Testing on multiple consoles and games. I am experiencing the lag on both my XBOX ONE & PS4
2.  Unbridging  my modem from my Nighthawk router and running the connection directly from the latest Rogers modem. 
3. Swapping out the modem. 
4. Technician came to my apartment and replaced my wiring and splitters.

After all of these steps I have come to the conclusion none of my hardware is at fault.  Rogers support is telling me my signal is strong and they can not figure out what the problem is.  This lag seemed to start after the latest firmware update. I suspect this could be the problem.  I have attached links with video of the lag taken from my elgato capture card along with my speed test from ookla. 

https://www.youtube.com/watch?v=d34CZ9wQ-O0&feature=youtu.be
https://www.youtube.com/watch?v=ZyhH5zOE1eo&feature=youtu.be
https://imgur.com/a/ObNdnno 


I've Been Around
Posts: 1

Re: Rogers Online Gaming Thread

Game disconnects when browsing Internet

 

Hey Rogers Community,

 

I am having problems with my internet connection. I have Ignite 75 and am in a apartment by myself in the upstairs of a house. My issue is just as the titles says, I'm disconnected from game servers whenever I try to do something simple as google search something. This has been most prominent with Overwatch and the Blizzard servers, but I have also experienced huge ping drop in Pubg and been disconnected from Destiny 2 and Sea of Thieves. These issues only ever arise when I try to open a browser on my other monitor and search something.

 

It has gotten to the point that I cannot open or have open an internet browser while playing without getting disconnected. I'm fine as long as I don't open a browser, but I feel like there has to be a way to fix this. I'm also able to chat on discord while playing without it having an impact on the game's performance to a noticeable degree.

 

Other notes. In general, if I don't have a browser open my latency in games is about 50 and whenever I run the rogers speed test, it comes back with exceptional download and upload with a low ping of about 18. Also, the previous technician I chatted with a few weeks ago, said that I had no packet loss he could see, that the connection was coming through fine from there end and the issue is on my end. However, the only solution he had was try another browser, but I have the same issues on Chrome and Edge, that I did on Firefox.

 

Please ask me for more information if you need it and I will get it for you as soon as I can. Any thoughts on the matter though?

I Plan to Stick Around
Posts: 13

Re: Rogers Online Gaming Thread

Jitter Spikes

 

Had the coda 4582- 150u for over a year now and online gaming was perfect.
Recently I upgraded to 500 gigabit with the same modem... now all online games are unplayable with spikes every 5 to 15 secs.
Ran 5 or 6 tests -software and ping is good and download is as advertised...seems to be the jitter spikes.
Hardwired ethernet with cat 6.
Like I said b4 I upgraded to 500u everything was fine.
Can't play any games with the spikes.
Update...we have 2 gaming machines and the other seems ok at present testing.
Are there any IP settings that should be checked on the suspect Windows7 gamer to mate better with the coda at 500u.
Thx 4 any help