Rogers Online Gaming Thread

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Re: Rogers Online Gaming Thread

I don’t know if it’s my luck or Rogers have bad internet service during winter time, every time I a intense gaming session Rogers has failed to keep me connected to my gaming and I pay over 150$ for this *ignite so called best internet* and I live in the middle of the city and this not onky happened once it’s many times already.

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Re: Rogers Online Gaming Thread

Hello @Qingkat,

 

Welcome to the Community!

 

I can imagine how connecting issues can put a damper on the gaming experience. Have you had a chance to speak to our tech support team? Do you have an open ticket for this issue?

 

 

 

RogersZia

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Re: Rogers Online Gaming Thread

So I am having some problems with connecting to the fortnite servers and I live in the downtown Brampton area.  what happens is I get ping spikes.  I get 300mbps which is really good speed.  on fortnite I get about 30 ping which is what I usually get but then it spikes all the way to 300 ping and then goes back down and this happens almost every minute.  I thought I was the only person having this problem but my cousin has the same exact problem even other people in my neighborhood.  I have unblocked all the ports and nothing is working and know I believe this is on rogers end.  

 

Rogers please improve the internet so we do not get any ping spikes.

(Removed Personal Info - RogersTony)

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Re: Rogers Online Gaming Thread

Been having issues with the internet ever since i switched to Ignite. Modem is constantly disconnecting - 2-3 times/hour going down for about 10 min at a time. When it does work i get stable ping for about 2-3 min at a time before it spikes to 300ms.  Basically the service is unusable!

I have had 5 techs at my house, about 50 calls to tech support, and about 100 hours wasted talking to Rogers.

The in-home techs have take the following actions:

- add a splitter

- remove a splitter

- add a filter

- remove a filter

- replace the modem

 

the problem persists. Today i was on the phone with CET and the manager said he has never heard of the modem causing lag or ping however "he would be the first to hear about it" seems like Rogers is a joke at the end of the day.

They provide zero solutions but keep charging me for Gigabit internet monthly. I'm not sure if this is even legal as i have home security as well and the internet is on for about 50% of the time. Can you even sell home security that works 50% of the time??? 

 

Just wrote this post to help everyone else that is experiencing the same problem. They have no clue what is going on.

 

After doing extensive research and reading about the same issue on Comcast forums, I can say confidently that Rogers has no idea of this issue and are in the process of switching all their customers to the ignite platform (without a way of ever going back to legacy). 

The modem is the problem and they refuse to acknowledge that.  A google search on "Technicolor modem constantly disconnecting" will get you 1000s of results. There aren't enough of us in Canada to get Rogers's attention. 

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Re: Rogers Online Gaming Thread

Hey @drfdfdf!

 

Welcome to the community, and thanks so much for reaching out to us via PM @CommunityHelps. We'll be happy to assist in identifying what's going on.

 

@RogersAndy

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Re: Rogers Online Gaming Thread

Rogers support refusing to acknowledge inconsistent ping

 

My ping is never consistent through a wired connection. Rogers insists it all looks good on their side. But It's pretty clear to me something is wrong.

 

Ping test done with ethernet:

https://imgur.com/Yj66tu6

 

Ping test done with mobile hotspot (USB connection) :

https://imgur.com/VEluA2F

 

technician ran a new line to our house 2 days ago. havent had packet loss spikes since then, but ping is still unstable and it makes gaming awful

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Re: Rogers Online Gaming Thread

I've been dealing with packet loss & ping issues for the past YEAR without a resolution.

 

I've had over eight techs come in and insist everything is fine, and I'm about to lose it.

 

Who can actually help me fix this? I'm just going to go to Bell if nobody can.

 

PLEASE for the love of God, can someone help me? I would like to stay with Rogers but I'm nearing my wits end. I do NOT want another tech visit - every time they come they do nothing and say it's fixed. (Plus with the virus out there I cannot allow anyone in anyway). I just want someone to collect the necessary information from me so they can escalate the ticket to the right people.

 

Thank you.

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Re: Rogers Online Gaming Thread

Just switch to bell if you can. I pay for the 500 package and my upload speeds have been terrible for as long as I can remember. I get packet loss and ping spikes as well I can't even play games online anymore because I have an upload speed of 1-4 mbps it's a joke. Rogers says the issue is in the area and they're working on it but no ETA can be provided.

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Re: Rogers Online Gaming Thread

Yeah that's what I've been told as well.

Thanks for taking the time to reply. I'm going to wait a day or two and if nobody replies / it doesn't lead to a resolution I'll just swap. Unfortunately no fiber where I am 😞
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Re: Rogers Online Gaming Thread

Best package I can get with bell is 50 download 10 upload. If they had anything better I would've switched yesterday.