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Moderator
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Posts: 1,071

Re: Rogers Online Gaming Thread

Good morning @Yahikoo!

 

Welcome to our Community!

 

If you've been experiencing an intermittent Internet connection, you've come to the right place! Please PM us @CommunityHelps so we can run some tests and further assist. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I Plan to Stick Around
Posts: 11

Re: Rogers Online Gaming Thread


@RogersMargaret wrote:

Hi Community,

 

Welcome to the official Rogers Online Gaming Feedback thread! We will use this thread as a central point to discuss anything related to your online gaming experience on the Rogers network. @RogersDave will be joined by @RogersKevin, Project Manager to help capture everyone’s feedback and troubleshoot any issues directly affecting your online gaming experience.  Do note that both @RogersDave and @RogersKevin  have other full time responsibilities but will try their best to assist.  Our @CommunityHelps team will be here to help as usual.

 

We also recommend all of our gamers to sign up for the Rogers WiFi Modem Firmware Trial. Feedback from the Community has resulted in great improvements to the overall internet experience, specifically with regards to ping and latency on the Rogers network. For details of this program, please see this thread.

 

To learn more about Rogers and online gaming, check out our gaming page at www.rogers.com/gaming

 

Thank you for your continued feedback and support.

 

Game on!!


With firmware 2.0.10.27, I can by and by say that the CODA-4582 beats Rogers' Hitron AC modem lineup. For those searching for the best gaming knowledge Rogers brings to the table, the CODA-4582 and firmware 2.0.10.27 unequivocally conveys.

I Plan to Stick Around
Posts: 13

Re: Rogers Online Gaming Thread

Anyone here have issues with Playing World of Warcraft or Counter Strike?

 

Hi,

 

I seem to be getting a ton of lag spikes in games. And this all started when we have this massive about a month ago here in NB and NFLD. Games I play is World of Warcraft and CounterStrike Global Offensive.

 

I have contacted blizzard support and they got me to run some tests and they said its a Rogers issue. 

 

This is the MTR test and it shows packet losses as high as 50%:

 

MTR:
Start: Fri Oct 19 01:44:53 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.131 0.0% 10 0.4 0.9 0.4 4.1 1.0
3.|-- 24.105.30.162 0.0% 10 0.9 1.1 0.9 2.2 0.0
4.|-- 137.221.66.6 0.0% 10 1.5 1.6 1.5 1.8 0.0
5.|-- 137.221.68.72 0.0% 10 47.9 52.5 47.7 94.6 14.8
6.|-- 137.221.65.5 0.0% 10 47.7 47.8 47.7 47.9 0.0
7.|-- 137.221.69.34 0.0% 10 48.0 49.4 47.5 64.1 5.1
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 16-cgw01.ym.rmgt.net.rogers.com 0.0% 10 58.2 57.9 57.7 58.2 0.0
10.|-- 209.148.229.230 0.0% 10 65.2 66.6 63.6 70.1 2.1
11.|-- 209.148.229.246 0.0% 10 80.8 81.4 77.5 84.6 2.1
12.|-- 209.148.229.150 0.0% 10 80.5 82.4 80.5 84.3 1.2
13.|-- 69.63.254.198 0.0% 10 81.3 85.5 80.9 115.8 10.9
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:53 UTC
--------------------

MTR:
Start: Fri Oct 19 01:44:53 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.22.131 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- 24.105.30.162 0.0% 10 0.8 1.1 0.8 1.9 0.0
4.|-- 137.221.66.6 0.0% 10 1.5 1.5 1.4 1.8 0.0
5.|-- 137.221.68.72 0.0% 10 47.8 51.9 47.8 82.6 10.9
6.|-- 137.221.65.5 0.0% 10 47.9 47.8 47.7 47.9 0.0
7.|-- 137.221.69.34 0.0% 10 48.3 49.3 47.6 62.1 4.5
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 16-cgw01.ym.rmgt.net.rogers.com 0.0% 10 57.9 58.0 57.7 58.3 0.0
10.|-- 209.148.229.230 0.0% 10 68.7 68.1 63.6 70.9 2.4
11.|-- 209.148.229.246 0.0% 10 83.9 80.7 77.9 84.0 2.3
12.|-- 209.148.229.150 0.0% 10 83.6 82.2 80.6 83.6 1.1
13.|-- 69.63.254.198 50.0% 10 80.8 81.1 80.8 81.4 0.0    <---------50% loss
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:53 UTC
--------------------

MTR:
Start: Fri Oct 19 01:44:55 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.5 0.0
2.|-- 37.244.23.130 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- 24.105.62.150 0.0% 10 2.3 1.2 0.8 2.3 0.5
4.|-- 137.221.66.14 0.0% 10 2.2 2.1 2.0 2.2 0.0
5.|-- 137.221.69.72 0.0% 10 2.4 7.0 1.8 52.3 15.9
6.|-- 137.221.69.34 0.0% 10 1.4 1.4 1.2 1.6 0.0
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- 46-cgw01.ym.rmgt.net.rogers.com 0.0% 10 12.2 12.2 12.0 12.5 0.0
9.|-- 209.148.229.230 0.0% 10 22.0 19.9 16.7 22.9 2.1
10.|-- 209.148.233.114 0.0% 10 37.6 35.8 32.4 38.9 2.2
11.|-- 209.148.229.150 0.0% 10 37.3 35.9 34.1 37.7 1.2
12.|-- 69.63.254.198 10.0% 10 34.6 35.2 34.6 35.5 0.0    <----10% loss
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:55 UTC
--------------------

MTR:
Start: Fri Oct 19 01:44:58 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.23.130 0.0% 10 0.6 0.7 0.5 0.9 0.0
3.|-- 24.105.62.150 0.0% 10 1.0 1.3 0.9 2.3 0.3
4.|-- 137.221.66.14 0.0% 10 2.1 2.1 2.0 2.2 0.0
5.|-- 137.221.69.72 0.0% 10 1.9 2.0 1.9 2.5 0.0
6.|-- 137.221.69.34 0.0% 10 1.2 4.0 1.2 27.1 8.1
7.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8.|-- 46-cgw01.ym.rmgt.net.rogers.com 0.0% 10 12.2 12.2 12.1 12.5 0.0
9.|-- 209.148.229.230 0.0% 10 20.1 20.9 17.8 23.5 1.7
10.|-- 209.148.233.114 0.0% 10 35.7 36.0 31.7 39.2 2.2
11.|-- 209.148.229.150 0.0% 10 35.4 36.1 34.3 37.7 0.9
12.|-- 69.63.254.198 20.0% 10 35.4 38.5 34.8 61.4 9.2    <------20% loss
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

19/10/2018 01:44:58 UTC

 

 

The IP that is the issue is 69.63.254.198 and I believe this belongs to Rogers. I also know others who is having the same issue as me.

Resident Expert
Resident Expert
Posts: 6,148

Re: Rogers Online Gaming Thread

@stockylobster can you log into the modem, navigate to the DOCSIS WAN tab, copy the Downstream Overview.  Copy from that line down the the bottom right hand corner of the entire table.  Then paste that into a post.  The copy and paste process will paste in the text data from the table.  Ignore the data that resides above the Downstream Overview as parts of that are modem specific and shouldn't be posted into an open forum.

 

Can you also run a ping test to 69.63.254.198.  That should be the Cable Modem Termination System (CMTS), which provides modem control and data services to the modem.  If there is a signal issue which results in packet loss, that will show up in the results.  I'd let that run for an hour at first, then grab the results and post them, and then set it up again to run for a 24 hour test.  I'm assuming here that you're on an unlimited account.  If you run a trace route, that IP address should show up as the second hop, same as the MTR trace.  

 

From the modem, the modem cable usually connects to a splitter if you happen to have more than one service, then heads outside to meet up with the cable that arrives from the local tap.  That local tap could be a green waist high pedestal if you have underground cabling, or an the local tap might be located on a nearby utility pole if you happen to have overhead cabling.  That cable, from the outside demarcation point to the local tap doesn't last forever and every once in a while has to be replaced.  

 

So, between the DOCSIS WAN data and the ping results, that will hopefully point out if there is an issue with the external cable.  

 

Fwiw, the gaming companies are all too quick to pin the blame on any other company, including the users ISP.  Personal opinion they're part of the problem as well.  They could very easily set up a UDP server for test purposes that would expose issues within the users ISP as well as issues within the transit ISPs and the gaming company servers.  However, they choose not to do that as its far easier to pin the blame on someone else.  The day that they set up test servers and show that they're blameless, ok, then I'll believe them.  

 

So, there a lot of parts to this, local cabling, loads at the CMTS, peering with the gaming company, peering throughput and data rates thru the various ISPs enroute to the gaming server and every stage has items that can go wrong.  Just trying to point that out.  Some of that is user ISP related, and some isn't.

 

Is your MTR running on a Linux box?  Just curious.

 



Highlighted
I Plan to Stick Around
Posts: 13

Re: Rogers Online Gaming Thread

Thanks for the quick reply and all the tips. I will run these tests when I get the chance.

 

As for the MTR. Blizzard has a tool for us to use on this website: http://us-looking-glass.battle.net/

Resident Expert
Resident Expert
Posts: 6,148

Re: Rogers Online Gaming Thread

Ok, that MTR doesn't work, at least not with the Rogers CMTS and down to the user IP address.  If you look at the MTR data, there are two more hops to go, the CMTS and then the user's modem.  My guess is that the CMTS is locking out the MTR trace, preventing it from running, so, the MTR trace is incomplete and as a result, so is the overall picture of where the losses might be. 

 

If you look down the list of your MTRs, hop #7 or #8 doesn't show up.  That appears to be the Equinix server which is most likely at Torix at Toronto, and additionally, the probable peering point between Rogers and Blizzard.  

 

Fwiw, running Pingplotter to 37.244.22.3 which is Blizzards IP address, shows that the route timings down to Torix aren't bad, running at 26 milli-seconds.  The next hop, from Torix 208.115.136.85 to ae1-br01-eqch2.as57976.net at 137.221.69.33 shows a 70 ms leap, so, there's some issue between those servers.  Problem is, its outside of Rogers responsibility and not in Blizzards back yard either.  Here's the trace:

 

Hop   Sent   PL%     Min           Max        Avg         Host Name / [IP]
1        601      0        0.01         66.83      0.66         router.asus.com
2        601      0        5.97         91.45    11.77        99.239.xx.x [99.239.xx.x]
3        601      0        4.12         27.12      9.16        67.231.221.77 [67.231.221.77]
4       601       0        7.26         33.00    13.44       209.148.236.173 [209.148.236.173]
5       601       0     10.94         28.13    14.67       9301-cgw01.ym.rmgt.net.rogers.com [209.148.229.229]
6       601       0     21.74         55.65    25.91       209.148.235.93 [209.148.235.93]
7      601        0     20.91         80.81    26.04       eqix-ix-ch1.blizzard.com [208.115.136.85]
8     601         0     84.68      375.87     96.77      ae1-br01-eqch2.as57976.net [137.221.69.33]
9     601         0     85.00      430.25     93.29      et-0-0-4-br01-eqda6.as57976.net [137.221.65.39]
10   601        0     74.00     1834.26    93.74      et-0-0-2-br02-eqla1.as57976.net [137.221.65.20]
11   601        0     73.51       112.74     76.57     be2-pe01-eqla1.as57976.net [137.221.68.71]
12   601        0     86.47       106.53     89.97     lax-eqla1-ia-bons-01.as57976.net [137.221.66.1]
13   601        0     73.36          90.19    76.47     37.244.22.3 [37.244.22.3]

 

If you look at that trace, you can see the jump from Torix to as57876.net, hop #7 to #8.  Hop #1 is my router, hop #2 is the CMTS, hop #3 is the first server beyond the CMTS.  Thats where the MTR quits enroute to the modem or router. 

 

I don't know who as57976.net belongs to, godaddy is the Registrar:

 

Raw WHOIS Record
Domain Name: as57976.net
Registry Domain ID: 2294353288_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2018-08-06T17:53:52Z
Creation Date: 2018-08-06T17:53:52Z
Registrar Registration Expiration Date: 2019-08-06T17:53:52Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146

 

Here's your first MTR.  Notice the time differential between hop #3 and #4.  That's the same as57976.net network.  So, this is Blizzards MTR showing a problem well before it ever hits Torix in Toronto.  Hop #8 would be Torix, hop #14 would be the CMTS which doesn't respond to the MTR and which also blocks any further progress to the end IP address.  That doesn't indicate packet loss, although that's what it looks like.  That's the CMTS not responding to the query which is not an indication of packet loss at or thru the CMTS.  

 

MTR:
Start: Fri Oct 19 01:44:53 2018 Blizzard

1.|-- Blizzard                                 0.0%     10    0.3      0.3       0.2          0.4       0.0
2.|-- 37.244.22.131                    0.0%      10    0.4      0.9       0.4         4.1       1.0
3.|-- 24.105.30.162                    0.0%      10    0.9      1.1       0.9         2.2       0.0
4.|-- 137.221.66.6                       0.0%     10    1.5       1.6       1.5        1.8       0.0
5.|-- 137.221.68.72                    0.0%      10  47.9    52.5     47.7     94.6     14.8
6.|-- 137.221.65.5                      0.0%      10  47.7    47.8     47.7     47.9       0.0
7.|-- 137.221.69.34                   0.0%       10 48.0     49.4     47.5     64.1       5.1
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 16-cgw01.ym.rmgt.net.rogers.com 0.0% 10 58.2 57.9 57.7 58.2 0.0
10.|-- 209.148.229.230            0.0%       10 65.2     66.6     63.6     70.1       2.1
11.|-- 209.148.229.246            0.0%       10 80.8     81.4     77.5     84.6       2.1
12.|-- 209.148.229.150            0.0%       10 80.5     82.4     80.5     84.3       1.2
13.|-- 69.63.254.198                 0.0%       10 81.3     85.5     80.9   115.8    10.9
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

 

So, hope this provides some info to clarify the situation.  Not trying to refute the MTR, but the MTR itself shows issues enroute to Toronto.  Watching Pingplotter run while I'm typing this up, that average time differential from Torix to as57976.net is sitting at 100 ms, jumping from 26 ms to 129 ms.  The end average at Blizzard finally drifts down to 76 ms.  

 

Personal opinion I think there are issues with peering between Rogers and various gaming companies and possibly peering throughput issues as well.  Problem is, I doubt that we'll ever determine the info necessary to understand what some of these issues might be.  I have no doubt that there are probably a handful of staff members, maybe more, who have the expertise to sort this out, or at least explain the issues to the Rogers user community. 

 

Having said all of this, the problem here is that all of this data is ICMP, whereas the gaming protocol is most likely UDP.  So, you can end up with totally different results running ICMP or UDP, although, if everything works perfectly, there shouldn't be much difference if at all.  UDP is a fire and forget protocol.  Either it gets to its destination, or, it doesn't.  The only way to really test that is for Blizzard to set up a UDP server for test purposes.  They haven't done that yet, although the MTR is a nice addition. 



Resident Expert
Resident Expert
Posts: 6,148

Re: Rogers Online Gaming Thread

@stockylobster, the one item that I forgot to correct last night was the CMTS IP address.  The address listed in the MTR isn't the CMTS.  To determine that address, run a trace to anywhere, such as google. 

 

tracert www.google.ca

 

If the modem is running in Gateway mode or if its running in Bridge mode with a router behind it, the first IP address will be the modem or router (modem in Bridge mode).  The second IP address will be the CMTS.  

 

Set your ping test up to ping the CMTS IP address and let that run.  If there is a packet loss problem, this is where you would usually see it, and normally that would be due to the deterioration of the external cable, just outside of your home.  Can you post the bottom results when you complete the test please.  To copy the command window data, right click on the top title bar and select EDIT .... SELECT ALL.  Then right click again and select EDIT .... COPY.  Then you can paste that into something like notepad, where you can copy the bottom results to paste into a post. 



I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

Ping Increase online gaming

 

Hello, as of yesterday my ping increased from a steady 30ms to 60ms, on a wired connection. I know its not a huge difference but something has to be causing this. I ran a tracert to the games server and this is what i get. The ping seems to spike at step 7 which is a Rogers IP address. Not entirely sure what this means. Could someone tell me what is going on.

Capture.PNG

I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

I'm experiencing the exact same problem.  I'm assuming it's League of Legends from the server IP.   There's a lot a slowdown at that node that doubles my ping.

 

node2.png

 

NODE.png

I'm a Regular
Posts: 859

Re: Rogers Online Gaming Thread

No not only on pc. it’s even happening on the Xbox one we have been getting higher pings something for sure is going on