Rogers Online Gaming Thread

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread

I've got a similar issue, but it pertains to streaming to twitch.. It's atrocious to even press "GO LIVE" because I lose 1000-1500  frames right off the first 10 minutes.  Thought about switching modems (non CODA) to see if it resolves the issues I'm experiencing.

Highlighted
I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

I am having a problem getting my Xbox One's online gaming abilities to work with my router.  I have the Rogers Ignite Hitron CGNM-3552 gateway router and it doesn't seem to allow Open NAT and the establishing of a Teredo IP address.  In following XBox's instructions, I need to access the confutation IPv6 settings in the router to allow Teredo IP or Teredo tunnelling.  I don't have access to these setting in the router.  When I spoke with Rogers technical support, he was able to see a page for WAN settings and he saw the IPv6 was enabled, but he had no way of accessing any further settings to turn on Teredo IP.  What can I do?

Resident Expert
Resident Expert
Posts: 6,104

Re: Rogers Online Gaming Thread

@Brknbck if you have your own router, then the modem should be running in Bridge mode, where its acting as a modem only.  From that point, you have to configure your router for IPV6 operations and enable IPV6 in the router.  Here is a post that details settings for various routers:

 

http://communityforums.rogers.com/t5/Internet/Rogers-IPv6-Status/m-p/373238#M36710

 

Keep a couple things in mind.  With IPV6, you don't use Teredo tunnelling although any connected pc would or might have a Teredo address shown when you run an ipconfig/all command at a command prompt.  Having said that, I remember having a discussion on this issue a while ago where it was indicated that Microsoft uses Teredo Tunnelling for matchmaking purposes despite the presence of an IPV6 address.  So much for Microsofts claim that IPV6 will cure all gaming issues.  So, any questions regarding IPV6, with or without Teredo Tunnelling and Microsofts current policy towards those two should be directed to Microsoft.  

 

With IPV6 up and running, forget open NAT.  With IPV6 running, there is no Network Address Translation (NAT).  I think that Microsoft has failed when it comes to explaining to its XBox customers, how IPV6 and IPV4 works with the XBox, and has failed to clearly delineate, in the user interface, when the XBox is using IPV4 (with all of its NAT problems) and when its using IPV6 only (no NAT issues).  If you show an IPV6 address in the XBOX, which in theory means that the XBox is using IPV6, you should ignore the NAT indications as that will be based on the secondary IPV4 connectivity.  Note that the XBox will decide on its own as to which path it will use, IPV4, IPV6 or Teredo, and from my understanding, the user has no clue as to which path its taking.  Its designed to take advantage of the best path, but, in the end, it produces a lot of confusion for the user.  Good idea, no cigar .......

 

One point to keep in mind, with the XBox world, according to presentations given by XBox development staff, there is an IPV6 world, and an IPV4 world.  They are not supposed to cross over, one world to another.  So, if you have been gaming in the IPV4 world, with your friends, and you switch to IPV6 while your friends are still in the IPV4 world, you won't be able to game with them.  

 

Another point to keep in mind, and I haven't seen any updates on this recently, Electronic Arts uses IPV4 for matchmaking.  It should be able to use Microsofts IPV6 capabilities to run IPV6, but, it doesn't, and an EA game didn't properly fall back onto IPV4, so, you were left in a position of being unable to find any matches for EA games.  So, if you want to use any EA games, unless there has been an update on this very recently, you will have to run your router in IPV4 mode only and reboot the XBox to ensure that its running in IPV4 mode as well.  That does bring up NAT issues and port forwarding with your router, which you will have to resolve.  That is assuming that the modem is running in Bridge mode, which is what I would expect. 

 

Thats probably not the answer that you were looking for, but, it comes down to running the modem in Bridge mode and running the router in Native IPV6 mode which Rogers uses, or running the router in IPV4 mode (with port forwarding and NAT issues), depending on what game you are trying to play.  



I've Been Here Awhile
Posts: 4

Re: Rogers Online Gaming Thread

Latency Spikes

 

Hello,

I've been experiencing latency spikes during online gaming (like League of Legeds/Fortnite) for quite some time now. The game will play fine for a short time and then it suddenly begins to lag. I've tried many different solutions including port forwarding but none seemed to help. I do use a wireless connection but I tried plugging my XBox directly into the modem and still received the same results. If someone could please help me with this it would be much appreciated. 

Thanks!

Resident Expert
Resident Expert
Posts: 6,104

Re: Rogers Online Gaming Thread

@Girardi what modem are you currently running?  A black modem, or the white CODA-4582.  The black Hitron modems have a product sticker at the back of the modem with the exact CGN3xxxx model of the modem. 

 

When you notice latency spikes, are those occurring during evening hours when there is a higher Cable Modem Termination System (CMTS) load.  The CMTS provides control over and data services to all of the connected modems in the neighbourhood. 



I've Been Here Awhile
Posts: 4

Re: Rogers Online Gaming Thread

Thanks for the response. I’m using the black CGN3 modem with an ASUS router. The lag spikes happen all throughout the day, not just in the evening.
I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread

I've been experiencing ping spikes as well throughout the day when I try to play video games online for the past week or two. I play SC2 and CS:GO the most and I've tested by connecting my computer directly to the modem, bypassing the router. The ping spikes happens throughout the day, not just peak hours.

 

I'm one of the first white CODA modem users as far as I know. Doesn't have a sticker or anything. My router is a ASUS RT-N66U with Merlin.

 

Current modem stats:

 

Downstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Signal noise ratio (dB)
1 	603000000 	256QAM 	5.300 	9 	38.983
2 	849000000 	256QAM 	5.900 	2 	36.387
3 	855000000 	256QAM 	5.800 	3 	36.610
4 	861000000 	256QAM 	5.400 	4 	36.610
5 	579000000 	256QAM 	5.900 	5 	38.983
6 	585000000 	256QAM 	6.000 	6 	38.983
7 	591000000 	256QAM 	6.000 	7 	38.983
8 	597000000 	256QAM 	5.400 	8 	40.366
9 	303000000 	256QAM 	5.400 	1 	40.946
10 	609000000 	256QAM 	5.200 	10 	38.983
11 	615000000 	256QAM 	5.600 	11 	38.605
12 	621000000 	256QAM 	5.600 	12 	38.983
13 	633000000 	256QAM 	6.000 	13 	38.605
14 	639000000 	256QAM 	6.400 	14 	38.983
15 	645000000 	256QAM 	6.800 	15 	38.605
16 	651000000 	256QAM 	7.200 	16 	38.983
17 	657000000 	256QAM 	7.100 	17 	38.983
18 	663000000 	256QAM 	7.200 	18 	38.605
19 	669000000 	256QAM 	7.600 	19 	38.605
20 	675000000 	256QAM 	7.500 	20 	38.983
21 	681000000 	256QAM 	7.500 	21 	38.983
22 	687000000 	256QAM 	7.500 	22 	38.605
23 	693000000 	256QAM 	7.100 	23 	38.983
24 	699000000 	256QAM 	6.700 	24 	38.605
25 	705000000 	256QAM 	7.000 	25 	38.605
26 	711000000 	256QAM 	6.700 	26 	38.605
27 	717000000 	256QAM 	7.200 	27 	38.605
28 	723000000 	256QAM 	7.300 	28 	38.605
29 	825000000 	256QAM 	6.900 	29 	37.356
30 	831000000 	256QAM 	6.700 	30 	36.610
31 	837000000 	256QAM 	6.600 	31 	37.093
32 	843000000 	256QAM 	6.600 	32 	36.610
OFDM Downstream Overview
Receiver 	FFT type 	Subcarr 0 Frequency(MHz) 	PLC locked 	NCP locked 	MDC1 locked 	PLC power(dBmv)
0 	NA 	NA 	NO 	NO 	NO 	NA
1 	4K 	275600000 	YES 	YES 	YES 	5.099998
Upstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Bandwidth
1 	30596000 	ATDMA - 64QAM 	37.250 	1 	6400000
2 	38595995 	ATDMA - 64QAM 	41.250 	3 	3200000
3 	23700000 	ATDMA - 64QAM 	35.500 	2 	6400000
OFDM/OFDMA Overview
Channel Index 	State 	lin Digital Att 	Digital Att 	BW (sc's*fft) 	Report Power 	Report Power1_6 	FFT Size
0 	DISABLED 	0.5000 	0.0000 	0.0000 	-inf 	-1.0000 	4K
1 	DISABLED 	0.5000 	0.0000 	0.0000 	-inf 	-1.0000 	4K
I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

I don't have a separate router, the Rogers Ignite Hitron cgnm 3552 is the router and wireless modem combined.  As for the rest of your post, it's all greek to me.  I've never tried to game online with my Xbox.  This is the first time that the game won't even start without multiplayer enabled.

I've Been Here Awhile
Posts: 4

Re: Rogers Online Gaming Thread

@Datalink I am also using the ASUS RT-N66U, but I’ve been experiencing lag for close to a couple of months now.
Resident Expert
Resident Expert
Posts: 6,104

Re: Rogers Online Gaming Thread

@Girardi are you still running Asus firmware version 3.0.0.4.380.3831 dated 2016/07/11 on the N66U or Asus Firmware Version 3.0.0.4.382.50702 dated 2018/07/10 or running Merlin's Asuswrt?