Rogers Online Gaming Thread

[Bmpokhrel]

Having issues for about the past month maybe longer. Intermittent spikes. Some games are entirely unplayable (DBZF for example). Also issues with other games with random spikes. Using the Black CGN3ACSMR router. I've tried tunnelling to a Toronto node, Chicago, NY, Montreal etc. Still have the same issues. Mumble ping is also spikey, with packet loss. Hard to pinpoint as its sporadic.  Rogers Chat support is just suggesting modem restarts/resets but I have done that awhile back with issue still. 

Here is the connection information:  

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-6.500	23	36.610
2	579000000	256QAM	-5.500	5	37.636
3	585000000	256QAM	-5.400	6	37.636
4	591000000	256QAM	-5.500	7	37.636
5	651000000	256QAM	-5.500	16	37.356
6	657000000	256QAM	-5.800	17	36.610
7	663000000	256QAM	-5.800	18	36.610
8	669000000	256QAM	-6.300	19	36.387
9	675000000	256QAM	-6.400	20	36.610
10	681000000	256QAM	-6.300	21	36.610
11	687000000	256QAM	-6.300	22	36.610
12	303000000	256QAM	-4.700	1	38.605
13	699000000	256QAM	-6.700	24	36.610
14	705000000	256QAM	-6.700	25	36.610
15	711000000	256QAM	-6.500	26	36.387
16	717000000	256QAM	-6.700	27	36.610
17	723000000	256QAM	-6.800	28	36.387
18	825000000	256QAM	-6.400	29	37.356
19	831000000	256QAM	-6.600	30	37.356
20	837000000	256QAM	-6.300	31	37.356
21	843000000	256QAM	-6.300	32	37.356
22	849000000	256QAM	-5.800	2	37.636
23	855000000	256QAM	-5.800	3	38.605
24	861000000	256QAM	-5.900	4	37.636

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	43.750	1	6400000
2	38596000	ATDMA - 64QAM	44.500	3	3200000
3	23700000	ATDMA - 64QAM	43.500	2	6400000

Any suggestions would be appreciated. Would disabling IPV6 on windows help at all? 

[gp-se]

---

@Bmpokhrel wrote:

Having issues for about the past month maybe longer. Intermittent spikes. Some games are entirely unplayable (DBZF for example). Also issues with other games with random spikes. Using the Black CGN3ACSMR router. I've tried tunnelling to a Toronto node, Chicago, NY, Montreal etc. Still have the same issues. Mumble ping is also spikey, with packet loss. Hard to pinpoint as its sporadic.  Rogers Chat support is just suggesting modem restarts/resets but I have done that awhile back with issue still. 

Here is the connection information:  

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-6.500	23	36.610
2	579000000	256QAM	-5.500	5	37.636
3	585000000	256QAM	-5.400	6	37.636
4	591000000	256QAM	-5.500	7	37.636
5	651000000	256QAM	-5.500	16	37.356
6	657000000	256QAM	-5.800	17	36.610
7	663000000	256QAM	-5.800	18	36.610
8	669000000	256QAM	-6.300	19	36.387
9	675000000	256QAM	-6.400	20	36.610
10	681000000	256QAM	-6.300	21	36.610
11	687000000	256QAM	-6.300	22	36.610
12	303000000	256QAM	-4.700	1	38.605
13	699000000	256QAM	-6.700	24	36.610
14	705000000	256QAM	-6.700	25	36.610
15	711000000	256QAM	-6.500	26	36.387
16	717000000	256QAM	-6.700	27	36.610
17	723000000	256QAM	-6.800	28	36.387
18	825000000	256QAM	-6.400	29	37.356
19	831000000	256QAM	-6.600	30	37.356
20	837000000	256QAM	-6.300	31	37.356
21	843000000	256QAM	-6.300	32	37.356
22	849000000	256QAM	-5.800	2	37.636
23	855000000	256QAM	-5.800	3	38.605
24	861000000	256QAM	-5.900	4	37.636

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	43.750	1	6400000
2	38596000	ATDMA - 64QAM	44.500	3	3200000
3	23700000	ATDMA - 64QAM	43.500	2	6400000

Any suggestions would be appreciated. Would disabling IPV6 on windows help at all? 

---

@Bmpokhrel

Your signal stats look good, I don't see them causing any issues. If your on Ignite 150u or higher you can swap for the newer CODA Modem. It uses DOCSIS 3.1 which helps with latency and the Rogers network is being tuned for DOCSIS 3.1

[Vurog670]

I've posted here before but the issue seemed to resolve itself (For awhile ...) and now its back to being insanely inconsistent again, Ping spikes are out of control regularly without any issues I'd have 20-25ms in league/overwatch any other online game that has EST servers. But for the past month or so ping has been all over the place. It spikes every few seconds 20 to 50 then 20 to 90 and so on... , I had the EXACT same issue with Rogers cable at my previous address and the same thing is happening here. It's a shame I can't get Bell FTTH so I'm tied down to Rogers for the time being.

I did use a tunneling program to play for awhile but even that has ping spikes here and there. (Theres no packet loss and speed is perfectly fine always getting what im paying for.)

I've got the CODA-4582 modem (white one) Firmware: 2.0.10.28T2

I just want someone from Rogers to ATLEAST look at this point and acknowledge that there is definately something wrong with the connection because latency shouldn't be so inconsistent on a day to day basis. I'd try calling customer support but I'm honestly tired of hearing the same thing over and over again (Restart your modem). They did send in a tech once and he more or less didn't really do anything, he ran a speedtest which showed up fine and said this is all we guarantee and just left. 

What can I do to get this escalated? Does anyone from Rogers care to even read this thread?

I'll post the Down/Upstream information below.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	3.500	7	38.605
2	849000000	256QAM	3.200	2	38.605
3	855000000	256QAM	1.500	3	37.356
4	861000000	256QAM	1.200	4	37.636
5	579000000	256QAM	3.200	5	38.605
6	585000000	256QAM	3.600	6	40.366
7	303000000	256QAM	5.400	1	38.605
8	597000000	256QAM	3.500	8	38.983
9	603000000	256QAM	3.400	9	38.983
10	609000000	256QAM	3.200	10	38.983
11	615000000	256QAM	3.500	11	38.983
12	621000000	256QAM	3.400	12	38.983
13	633000000	256QAM	3.000	13	38.983
14	639000000	256QAM	2.900	14	38.983
15	645000000	256QAM	2.800	15	38.605
16	651000000	256QAM	2.800	16	38.605
17	657000000	256QAM	3.400	17	38.605
18	663000000	256QAM	3.200	18	38.983
19	669000000	256QAM	3.600	19	38.983
20	675000000	256QAM	3.200	20	38.605
21	681000000	256QAM	3.000	21	38.983
22	687000000	256QAM	3.600	22	38.983
23	693000000	256QAM	3.400	23	38.983
24	699000000	256QAM	3.300	24	38.605
25	705000000	256QAM	3.100	25	38.605
26	711000000	256QAM	2.000	26	38.605
27	717000000	256QAM	2.000	27	38.605
28	723000000	256QAM	1.400	28	37.636
29	825000000	256QAM	4.500	29	38.983
30	831000000	256QAM	4.400	30	38.605
31	837000000	256QAM	4.000	31	38.605
32	843000000	256QAM	3.700	32	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	5.199997

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	38.500	3	3200000
2	30596000	ATDMA - 64QAM	35.000	1	6400000
3	23700000	ATDMA - 64QAM	34.750	2	6400000

[automaton]

I'm having issues with PS4 party chat periodically disconnecting me due to "Network issues." When this happens, the game may or may not lag as well, but does not disconnect. I can usually re-join the party chat within 1-2 minutes, but once it happens once (the issue), it will then keep happening until I stop playing. Other people in the party are not affected, so it's definitely me.

Modem is CGN3ACR, information:

Hardware Version	1A
Software Version	4.5.8.35T3

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	639000000	256QAM	7.400	14	38.983
2	579000000	256QAM	4.600	5	38.983
3	585000000	256QAM	4.800	6	38.605
4	591000000	256QAM	4.300	7	37.636
5	597000000	256QAM	4.200	8	37.636
6	603000000	256QAM	4.700	9	37.636
7	609000000	256QAM	5.700	10	38.605
8	615000000	256QAM	6.500	11	38.605
9	621000000	256QAM	6.700	12	38.605
10	633000000	256QAM	6.900	13	38.605
11	303000000	256QAM	-0.200	1	36.387
12	645000000	256QAM	7.900	15	38.605
13	651000000	256QAM	8.600	16	38.605
14	657000000	256QAM	9.400	17	38.983
15	663000000	256QAM	9.400	18	38.983
16	669000000	256QAM	9.400	19	38.983
17	675000000	256QAM	9.100	20	38.983
18	681000000	256QAM	9.000	21	38.983
19	687000000	256QAM	9.400	22	38.983
20	693000000	256QAM	9.800	23	38.983
21	699000000	256QAM	10.200	24	40.366
22	705000000	256QAM	10.000	25	40.946
23	711000000	256QAM	9.700	26	38.605
24	717000000	256QAM	9.500	27	38.983

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	43.750	1	6400000
2	38596000	ATDMA - 64QAM	45.500	3	3200000
3	23700000	ATDMA - 64QAM	43.250	2	6400000

No internal router (the modem is the router). I am using both 5GHz and 2.4GHz WiFi, as PS4 requires 2.4GHz.

2.4GHz is running 802.11n only, and only has a RPi on it as well (which has no connection issues logged during this time). 5GHz is running 802.11a/n/ac  mixed and everything else is using this, which also shows no connection issues during this time.

I have noticed there is some correlation with heavy usage, for example if another devices is streaming a YouTube video it may occur more frequently (but not always). I have 150u and total usage is well under it (if I'm playing the game, only 1 other device would ever be active streaming videos or anything else).

[lupinglade]

There's a constant very high rate flood of ARP packets from the CMTS that are not being filtered out. This wasn't the case with the previous CMTS. I think this is having a negative performance impact on the routers/modems. Also, technically a bit of a security issue as well (you can see everyone on your CMTS). There is no reason for the CMTS to be forwarding these ARP packets to every client modem.

[gp-se]

---

@lupinglade wrote:

There's a constant very high rate flood of ARP packets from the CMTS that are not being filtered out. This wasn't the case with the previous CMTS. I think this is having a negative performance impact on the routers/modems. Also, technically a bit of a security issue as well (you can see everyone on your CMTS). There is no reason for the CMTS to be forwarding these ARP packets to every client modem.

---

@lupinglade

The old Cisco CMTS would filter these packets, however the Current CASA CMTS doesn't. I too wish they would configure it not to broadcast these packets.

[theworldofshady]

CS:GO suffering from ping spikes and loss

Counter-Strike: Global Offensive is now unplayable with Rogers.

Doing multiple trace routes with WinMTR is showing that this node -> (Modem's MAC address removed for privacy reasons - RogersMoin) INSIDE the Rogers network is dropping 14% of packets and 200-300ms spikes observed around 8pm-11pm EST in Toronto around the zip M5G 2R2.

I've been working on diagnosing this issue and communicating with Rogers support and ESEA and monitoring routes and connections to Valve server IP addresses and now I'm against a wall where there is nearly nothing I can do except switch to Bell? when my contract expires in a couple weeks.

I'm not the only one with these issues. I can link to people on DSLReports or even this forum that have this identical issue with the identical symptoms. If anyone has any more suggestions please share! 

I've run Wireshark and Ping plotter reports that show the same thing. I'm directly connected to the modem. I don't run 3rd party networking applications on our PCs. We've tried the new Rogers Hitiron firmware.

[Garet]

Random lag spikes please help

For the past 2 weeks I have been experiencing random lag spikes during online console gaming.    I will have a stable connection and then about every 2 or 3 minutes i will lag randomly in sudden spikes.  So far I have gone through the following troubleshooting steps. Note: I am on a wired connection with cat6 ethernets. Rogers Ignite 150. 
1.  Testing on multiple consoles and games. I am experiencing the lag on both my XBOX ONE & PS4
2.  Unbridging  my modem from my Nighthawk router and running the connection directly from the latest Rogers modem. 
3. Swapping out the modem. 
4. Technician came to my apartment and replaced my wiring and splitters.

After all of these steps I have come to the conclusion none of my hardware is at fault.  Rogers support is telling me my signal is strong and they can not figure out what the problem is.  This lag seemed to start after the latest firmware update. I suspect this could be the problem.  I have attached links with video of the lag taken from my elgato capture card along with my speed test from ookla. 

https://www.youtube.com/watch?v=d34CZ9wQ-O0&feature=youtu.be
https://www.youtube.com/watch?v=ZyhH5zOE1eo&feature=youtu.be
https://imgur.com/a/ObNdnno 

[Gibbs16]

Game disconnects when browsing Internet

Hey Rogers Community,

I am having problems with my internet connection. I have Ignite 75 and am in a apartment by myself in the upstairs of a house. My issue is just as the titles says, I'm disconnected from game servers whenever I try to do something simple as google search something. This has been most prominent with Overwatch and the Blizzard servers, but I have also experienced huge ping drop in Pubg and been disconnected from Destiny 2 and Sea of Thieves. These issues only ever arise when I try to open a browser on my other monitor and search something.

It has gotten to the point that I cannot open or have open an internet browser while playing without getting disconnected. I'm fine as long as I don't open a browser, but I feel like there has to be a way to fix this. I'm also able to chat on discord while playing without it having an impact on the game's performance to a noticeable degree.

Other notes. In general, if I don't have a browser open my latency in games is about 50 and whenever I run the rogers speed test, it comes back with exceptional download and upload with a low ping of about 18. Also, the previous technician I chatted with a few weeks ago, said that I had no packet loss he could see, that the connection was coming through fine from there end and the issue is on my end. However, the only solution he had was try another browser, but I have the same issues on Chrome and Edge, that I did on Firefox.

Please ask me for more information if you need it and I will get it for you as soon as I can. Any thoughts on the matter though?

[Bilko]

Jitter Spikes

Had the coda 4582- 150u for over a year now and online gaming was perfect.
Recently I upgraded to 500 gigabit with the same modem... now all online games are unplayable with spikes every 5 to 15 secs.
Ran 5 or 6 tests -software and ping is good and download is as advertised...seems to be the jitter spikes.
Hardwired ethernet with cat 6.
Like I said b4 I upgraded to 500u everything was fine.
Can't play any games with the spikes.
Update...we have 2 gaming machines and the other seems ok at present testing.
Are there any IP settings that should be checked on the suspect Windows7 gamer to mate better with the coda at 500u.
Thx 4 any help