Switched modem, bought a router, new ethernet cable, reinstalled windows, used it in bridge mode, got the 33T3 firmware, upgraded internet from 250u to 1gig.
Kinda done with this. I guess the only option is to just switch to a different provider.
Can't maintain 3000 bitrate let alone 6000 bitrate with the gigabit connection.
I posted this on a 3rd party internet support forum (and the people there were quite helpful!), however I figured I'd post it on the official Rogers forums to see if I could get additional support.
I've had Rogers internet for about two years now and pretty much for the whole time I've had it I've been dealing with very high albeit stable pings. This is especially apparent when playing online games with local friends where in a peer to peer 1vs1 connection games are essentially unplayable while in large team-based games where the latency of all the players is displayed in a scoreboard (think counter-strike) I have significantly higher pings than everyone regardless of server location. When I run speed-tests the lowest pings I can achieve are ~90ms from certain servers while in others, even local server (less than 50 miles away) pings range from 100-120ms.
This is especially frustrating in games that have matchmaking and you search for opponents based on connection strength. Since my connection poor with most other people who play online I either have a very hard time finding opponents and when I do manage to find someone to play with the connection is often very choppy and oftentimes unplayable so after finishing a round they leave.
I've contacted support multiple times and they've told me this kind of situation is completely normal, however I'm fairly certain it's quite the opposite. The technician mentioned that it was dependent on where my home is located, which seems a more like an excuse than anything. I currently have the 75 down 10up plan. Just wondering if these kinds of pings/latency are normal/expected? Anyone have any ideas what could be causing this exactly, is it an infrastructure issue, hardware, something else? Would upgrading to a DOCSIS 3.1 plan potentially lower my pings? I would be highly interested in upgrading to a DOCSIS 3.1 plan if it could potentially remedy my issue, anyone have experience with moving over to DOCSIS 3.1 from their previous plan and getting lower pings?
By the way, I have the CGN3ACSMR modem.
Here's a link to a few speed tests, starting from the closest server and moving further away:
The gentleman on the other forum suggested I run a tracert, which I did to www.twitter.com and here are the results:
They suggested I ping the IP on the line below the modem IP on the tracert (the CMTS) which I did and here are the results for ping n10 and ping n1000 respectively:
Next they suggested I use pingplotter at the same IP address, the CMTS. I set it to a 0.01 second interval for the test and displayed the plots as 1 min, 5 min, and 10 minutes respectively.
Finally, I pinged the Rogers Domain Name Servers 220.127.116.11 at a 2.5 second interval for 24 hours
All in all it's a very frustrating situation and I really wish it could be remedied. Any suggestions, tips, or any advice whatsoever would be greatly appreciated.
I was waiting to see your plot for the ping test to the DNS on the DSLReports post. I checked tonight and see that you added it with an edit rather than posting it in a new post. Sorry about that.
After all of this there is still another test to run which is a UDP DNS request test to the same .204 DNS address. That would show what was done with the UDP latency issue on that modem. I’d be very interested in seeing that if and when you have the Wireshark plot available. That plot will provide part of the explanation for ping spikes in game, where the communication between the server and end device is usually UDP. The instructions for running a 1 second interval test to the DSN is shown here:
Although it only runs at 1 second intervals, it will show ping spikes if they occur during the DNS request transit outbound or inbound.
Another question afoot is the routing for the games that you play. I don’t know if the route is from Newfoundland to Toronto and then to the game servers, or if there is a short cut for Atlantic Canada. If I remember correctly, @JohnBeaudin is also from Newfoundland and may have more information on this one. The Rogers staff who can look into this are @RogersKevin and @RogersDave. They are in the forum from time to time and no doubt will see this at some point in time. So, there isn’t an immediate answer on this one. Can you ping one of the game servers that you use and post the results, including the server addresses. That alone would probably indicate the route that the game would take, although there isn’t a guarantee that the routes would be identical.
Ok, here’s the homework list for now:
Ok, that should keep you going for a little while
Edit: Food for thought. I see that the price for the 150/15 unlimited is 79.99 versus the 75/10 which is 84.99. That 79.99 is for twelve months according to the Rogers page. The point to note is that the unlimited plan would make the CODA-4582 modem available. This modem is an Intel Puma 7 modem which doesn't suffer from the latency issues that the CNG3xxx Intel Puma 6 modems suffer from. Plotting the UDP response time with the CNG3ACSMR should show some interesting results, and ..... the 4582 doesn't suffer from UDP latency issues. Now, having said that, there are issues afoot with this modem. Some users are reporting slow than expected data rates while others are reporting DHCP and Wifi issues. These aren't constant across the network, but, they're proving to be a challenge to resolve. I run the 4582 in Bridge mode with an Asus router and haven't seen any issues with slow data rates. So, depending on whether or not you are on a bundle plan, or have some flexibility with the internet plan that you're one, you may want to consider this.
That was close, but I am from New-Brunswick!, I've had similar issues in the past but it's been working great for a couple months now!
Thanks in advance for all the help you've given me so far, it's super appreciated.
CMTS 24 hour ping test
Here are the DNS settings for the modem
However, weirdly for the auto settings when I do ipconfig/all the DNS server is listed as my modem IP address
5.) I ran the UDP DNS test for about an hour and captured the results with Wireshark, here's the graph. I used www.facebook.com as the target. If this doesn't look like I displayed the data on the plot correctly let me know and I'll try again.
6.) I did the tracert -6 www.google.com however it just timed out again, not sure if I'm doing anything incorrectly, what I did was I went to the command prompt and just typed "tracert -6 www.google.com" and the only thing I got was the timeouts.
If this the case, I guess like you said my only option would be to disable IPV6 and contact the tech staff?
I didn't try disabling IPV6 yet but I'll try it later.
7.) I'm not playing any EA xbox games, I generally play one vs one fighting games, specifically Street Fighter 5 on the PS4. As far as I know for fighting games the connection is peer to peer. This may sound strange but based on my own experiences when I play online versus players who are local (i.e. Friends who use either Bell or Rogers internet in St. John's) the connection is often laggier than if I played against someone located in Quebec or Ontario. Although I can generally find matches in Street Fighter they're mostly laggy and often times unplayable, in other games it's mostly an issue because certain games that have matchmaking based on connection strength it can be almost impossible to find a match unless I set the search parameters to find 1 bar (the weakest strength connection).
For my personal use I'm directly plugged into the modem for both the PS4 and my PC. The only other internet user in the household is my roommate who is a light user and just uses the WIFI. You've mentioned that if I could upgrade to the 150/15 plan I could use the CODA-4582 modem, could that potentially lower my ping overall or will it essentially just benefit me by reducing those ping spikes I seem to be getting? You mentioned my ping to the domain name server was stable albeit high at around 30 ms, would it be somehow possible to reduce this to overall lower my latency?
Also, I'm currently not running my modem in bridge mode, if I were to buy a router and use it to facilitate bridge mode could that also lower my ping?
Any other suggestions or advice would be greatly appreciated.
Thanks again, you're truly and internet troubleshooting wizard!
So, after 2 months away from Rogers I've decided to give it another go; (Bell only offers up to 25mb speeds in my current building and It's not the most ideal speed to have if you are a heavy user).
Seems like the issues going on with the ping spikes in game (League of legends) is still there. Am I just trapped? What can I actually do for someone to take a look at this issue.
Ping would be fine at a stable 25ms and then would just randomly spike up to 80-90 sometimes the game would start at a 40ms ping but restarting the game (disconnecting and reconnecting fixes it .. until it starts spiking again). Could this be a routing issue? I've had a tech visit already in the past and said he can't see anything wrong.
But clearly there is something wrong; What can I do to get this fixed or at least have someone from Rogers that can properly look at it?
@Vurog670 what modem do you have, as seen by the product sticker at the back of the modem? If its a white modem, its a CODA-4582. And, can you log into the modem and check the Software (firmware) version that is currently loaded. Please let me know what version it is.
Thanks for posting the data, here’s the rundown:
I was thinking that moving up to 150/15 plan with the CODA-4582 might be useful, but, after looking at your UDP plot, I don’t think that’s necessary. I don’t think that you’re seeing any additional game latency due to the UDP transit thru the modem, which is what I was thinking originally. I’ll repost those instructions along with the high speed scripts and get you to run a short test to see what the low interval UDP results look like. Having said that, Intel did come up with an update for the 4582 to address latency with high loads running thru the modem. If you’re in a situation where you’re gaming and your roommate is running a high streaming load, then this would be useful, but, see my comments just below.
I don’t think that buying a router would necessarily help, but, food for thought, Asus routers have an adaptive QOS feature that allows you to arrange the various classes of data in whatever order you want. That’s useful if you have different data types running thru the router and you want the gaming data to be at the head of the pack, so to speak. Have a look at the following Asus page and scroll down to see the Adaptive QOS section.
So, I’m certainly not advocating spending money unless it’s necessary and based on what you’ve indicated so far, I don’t think that it’s necessary. But, that would be a judgement call on your part as to whether or not it’s worth having something like the Adaptive QOS at your disposal. In addition to that, Asus routers can use Asuswrt-Merlin, which is based on the original Asus firmware, but with enhancements added by Merlin. There is a data scheduling algorithm/system titled Fair Queuing Controlled Delay (fq-codel), which can be used in Asuswrt-Merlin. In essence, every internet router, or computer runs a data scheduling algorithm which determines which data is sent and when. There has been a lot of work in the last few years to improve the existing scheduling algorithms that have been in effect for a good number of years, in an effort to reduce scheduling delays and bufferbloat. So, fq-codel improves on this scheduling problem, resulting in improved latency thru the router. If you were in a situation with heavy loads thru the modem, then an Asus router with Adaptive QOS and fq-codel would be of interest. This is more of an fyi explanation, just to cover all of the bases at this point.
Here’s a couple of suggestions to look at:
Take a look at the following post, specifically at the wifi settings and wifi environment section. My thinking here is to ensure that the modem’s wifi is running as efficiently as possible, more for your wired gaming benefit rather than improving the wifi performance. That should keep any buffering in the modem due to wifi connection issues down to a minimum.
If you’re interested, to check what DNS servers are used, as indicated by the CMTS, flip the modem into Bridge mode. Log into the modem and navigate to BASIC …. GATEWAY FUNCTION, and disable the Residential Gateway Function. Save the changes and the modem will reboot into Bridge mode. Reboot your pc as well. When the pc has an IP address, run the ipconfig/all command. That will hopefully show all IPV4 and IPV6 DNS addresses in the data. When you have that, flip the modem back into Gateway mode. Log into the modem using 192.168.100.1 to bring up the log in page. Navigate back to the BASIC …. GATEWAY FUNCTION tab and enable the Residential Gateway Function. Save the changes and the modem will reboot back into Gateway mode with its previous settings intact. Keep the time that the modem is running in Bridge mode to a minimum as the pc is relying on its own firewall for protection from all of the internet scanners out there. Grab the data and then retreat behind the modem’s firewall.
Ok, that should do it for now……
@Vurog670, can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab, copy the entire downstream and upstream table and paste that into a post. Ignore the data that resides above the Downstream table as it's specific to the modem. The copy and paste process will paste in the text contents of the table.
Are you playing via ethernet or wifi?
Where are you located (apartment/condo/highrise)?
A point to note, some users with the CODA-4582 modem experience slower than expected data rates. I can only surmise that its possibly a noise problem in the DOCSIS 3.1 OFDM channel or a DOCSIS 3.1 processing issue with the modem. I don't have an explanation that I can offer at this point. Plan B would be to swap the CODA-4582 for a CGNM-3552 at the closest Rogers store. The modem model can be seen on the product sticker at the back of the modem. So, if you do swap the modem, check the modem model to ensure that you have the received the requested model.