Rogers Online Gaming Thread

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I Plan to Stick Around
Posts: 14

Re: Rogers Online Gaming Thread

your signal levels arent great for the coda modem. downstream SNR is sufficient, but upstream should be less than ~38dbmv/channel. might need your cable lines checked out.

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Re: Rogers Online Gaming Thread

@MisterBabadook while your DOCSIS 3.0 upstream signal levels are higher than normal for a 4582 modem running DOCSIS 3.1, they are still well within spec.  I wouldn't expect any issues with those levels.  Can you post the OFDM channels as well please, just to confirm that your modem is running DOCSIS 3.1. 

 

The bigger issue might be gaming via wifi.  I don't recommend it and I don't know anyone who does, first from the additional latency that comes with wifi, and second, from the latency that results from competing with your neighbors for the same channel space and time.  Personal opinion, you might have two issues on the go, signal level issues (maybe), and wifi latency (most likely). You need to find a way to game via ethernet connection to determine what in game ping will result.  That will tell you if you have a wired latency issue, or, a wifi latency issue, or perhaps a combination of both.  

 

Can you have a look at the following post, with the idea in mind of possibly changing your wifi parameters and changing wifi channels, based on what you can find for open channels with a wifi monitoring application:

 

http://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/399949#M47222

 



I've Been Around
Posts: 1

Re: Rogers Online Gaming Thread

I was brought here from Rogers support. I've been having internet issues that date back to August 2016. Consistent degrade of service in my upload. I live stream as a part time job but now it's impossible to even stream with 2000mb/s. About 2 months ago I could do 6000mb/s. Every time I contact support, my service gets worse while they say theres no issue. I've tried streaming through twitch, youtube, and my own RCMP server. All three don't work as I drop about 3-6% normally, however since contacting support a day ago I drop 20-30% of all frames. I've tried a different PC and same issue. All wired, swapped out everything including ethernet cords. At this point I'm just here to either find a solution, or swap to a different ISP.

I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread

How would i go about posting the OFDN channels, or where would I find them?

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Re: Rogers Online Gaming Thread

If you look at the STATUS .... DOCSIS WAN tab, you will see that the signal level table has two sections, the DOCSIS 3.0 and the OFDM (DOCSIS 3.1) sections.  Simply copy the whole table, without the data that sits above the table.  Then paste that into a post.  The copy and paste process will paste in the text contents of the table.

 

Example:

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM -2.900 8 36.387
2 849000000 256QAM -5.300 2 35.084



etc, etc, etc, all the way to the bottom of the table.

 

You will see the following sections of the table:

 

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 290600000 YES YES YES 0.099998

 

OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

The top one is the downstream section which will confirm that your modem is running DOCSIS 3.1 on the downstream.  The upstream DOCSIS 3.1 is still a work in progress and has not been implemented by any ISP that I'm aware of, anywhere in the world.

 



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I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread

OFDM Downstream Overview

ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES0.099998

 

OFDM/OFDMA Overview

Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
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Re: Rogers Online Gaming Thread

@EhhDannn, my personal opinion is that if your job or career depends on streaming capability, you should be looking at running fibre or DSL/VDSL, or possibly using a TPIA provider and using a modem that doesn't have a Puma 6 chipset.  To make a long story short, Texas Instruments designed and built the Puma 5 chipset modem in the 2007/2008 timeframe.  Intel bought the Texas Instruments Cable Modem Unit in 2010.  In the 2010 to 2012 timeframe, Intel then developed the Puma 6 chipset modem.  That chipset is contained in all of the Rogers Hitron CGN3ROG, CGN3xxxx and CGNM-3552 modems.  In 2016, following my complaints of latency in the new CGNM-3552 modem, Rogers started to investigate the issue, lead by @RogersDave.  Turns out that the Puma 6 modems have latency issues with all protocols, ICMP, TCP/IP, and UDP for both IPV4 and IPV6.  In addition to the latency, UDP is also a problem due to packet loss that is seen with that protocol.  If you're running anything that is UDP based, that would have an effect on the application, gaming, VOIP, Streaming (?), etc.  By September 2016, Rogers had rolled out the first fix for IPV4 ICMP.  So, that was actually a very good turnaround time, from word "go" to seeing a firmware update issued.  At that point, for some reason, Rogers pushed ahead with the development of the Puma 7 modem, leaving Arris and Intel to sort out the issues with the latency.  The Puma 7 modem (CODA-4582) was released in Dec 2016 and does not have suffer from the latency issues seen in the Puma 6 modems.  The one exception is a recurring high ICMP ping time from the modem to the CMTS which was introduced in firmware version 2.0.10.27.  That does not affect any other transit time thru the modem or beyond the CMTS from what I have seen so far.  The Cable Modem Termination System (CMTS) is the first server that the modem connects to or, the second hop on a trace to anywhere.  

 

So, if you happen to be using a CGN3xxx modem, as seen by the product sticker at the back of the modem, you're probably suffering from the latency which is common to that chipset.  In addition to that, due to how some of the protocols are handled, poor performance was and is still seen with some protocols including streaming, which typically uses RTMP.  I don't have an explanation for that one.  All I can tell you from other posters is that streaming is an issue.  

 

So, what to do?  Seriously look at fibre, DSL/VDSL, or TPIA.  This will all depend on your location and whats available for services in your area.  The TPIA route could be a problem as it will rely on the Rogers Cable system, so, you would have to be very sure of the quality of service from the cable system itself.  TPIA customers find themselves with long troubleshooting proceedures that they have to go thru before a TPIA can call in the tech support services of the host carrier.  That is pretty well the same for all TPIA and major carriers and is a big complaint amoung TPIA customers.  That being said, if the cable service itself is problem free, then that is a potential path to take.  There are rumors of the impending approval by Rogers for the TC-4400 which is a Broadcom based modem capable of running DOCSIS 3.1.  If and when that approval will happen is anyone's guess, but, there are several TPIA customers chomping at the bit to buy a TC-4400 and upgrade their service plan.  Is the new Broadcom chipset really better than the Puma series modem?  That is another good question.  I haven't looked around or asked the question, so, that is something that you might have to ask of TPIA users.  No doubt there are some who use other Broadcom modems and there doesn't seem to be major complaints from what I've seen.  Beyond that, there is also fibre and DSL/VDSL.  There are plenty of users who aren't terribly impressed with Bell's modem, or more specifically the fibre modem and the follow on router which comprise an all in one package.  There are ways around the router if you happen to be a techie.  If you're in the Toronto area, perhaps Beanfield fibre might be an option.  DSL/VDSL have slower speeds but if you happen to be close enough to the telephone pedestal, you might be able to run high enough data rates to support streaming.  That is a question you would have to pose to the TPIAs.  In either case, you should see greatly reduced latency with fibre or DSL/VDSL.  The question that remains to be ask is whether or not there are any issues with RTMP with any of those modems, fibre or DSL/VDSL.

 

So, hope this sheds some light on the situation.  Fwiw, Rogers have been very proactive when it comes to investigating and trying to mitigate the problems with the Intel Puma 6 latency.  There are other ISPs who basically ignore customer complaints and string them along.  The Intel Puma 7 modem is a much better modem when it comes to the latency issue, but, there have been and continue to be some nagging issues with the modem seen by some users, including issues like streaming.  Those are really frustrating to deal with when they happen as there doesn't appear to be any "on the surface", or simple indications of the issues which the user can detect and mitigate.  It would be interesting at this point to try a Broadcom modem to see how it stacks up in comparison. 

 

Fwiw, there are ongoing class action lawsuits in the U.S. over the Puma 6 latency issue.  Whether they will amount to anything except perhaps for the lawyers remains to be seen.  This is a problem for MSOs worldwide and the cost to rectify, if in fact it can be done will be huge.  There will no doubt be Puma 6 modems in use for several years to come which will never see any updates for various reasons, so this is a problem that will hang around and continue to be a major pain for their users.

 

Just to check out your signal levels, can you log into the modem, navigate to the STATUS .... DOCSIS WAN tab, copy the signal level table and paste it into a post.  The copy and paste process will paste in the text contents of the table.  Don't copy the data that sits above the table which is specific to your modem, just need to see the signal level and signal to noise data. 

 

Finally can you have a look at your avatar in the upper right hand corner for a number overlaying it.  That will indicate a private message in your message inbox.  Click on the avatar, which is a link to drill down to your message inbox.

 

Edit:  You could try streaming via VPN as well.  Other users have indicated that they have been able to stream without packet losses via VPN. 



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Re: Rogers Online Gaming Thread

@MisterBabadook, your modem is using DOCSIS 3.1 on the downstream side.  Fwiw, there are some users who see slower that expected data rates with the CODA-4582.  Its a common occurrence that is seen in a small minority of users and unfortunately I don't have any explanation for it or measures to mitigate it.  That might be part of the problem here, but, if for example you ran an ethernet speedtest using the www.speedtest.net Toronto or Montreal server, which ever is closer, and you're able to run the speedtest with results that are close to your service plan, then the data rate issue isn't part of the problem, or at least, that is what I believe at this point in time.  If however you can see latency issues with an ethernet connected pc for example, then it would be time to look at the modem to Cable Modem Termination System (CMTS) path to see what if anything shows up.  The cable signal levels are an indicator of the overall state of that path, but, those levels won't show latency issues if in fact the CMTS was highly loaded. While I've seen strange signal levels from what are probably highly loaded CMTS's, your signal levels aren't terribly bad.  

 

So, next step at this point is to run an ethernet connected test session to see what the latency numbers look like.  If that means buying something like a 50 or 100 ft ethernet cable and stringing it thru the house for a test session, so be it.  Or, perhaps you can move your gaming equipment closer to the modem?  I suspect that the cable is an easier route.  Until you're able to do that, you really won't know if the latency issues are caused by wired or wifi problems.

 

What platform are you gaming on, pc, XBox, PS3/4?



I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread

Im playing Blade and Soul Online NA and been experiecing bad ping flux almost everyday now. Ive upgraded my plan to gigabit and switched to the CODA 4582 but still no improvement on my end.  I dont know what to do anymore and was planning on buying a different router to try and see if my ping gets better. 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1603000000256QAM-1.800938.983
2849000000256QAM-2.200238.983
3855000000256QAM-2.100338.605
4861000000256QAM-2.700438.983
5579000000256QAM-1.800538.983
6585000000256QAM-1.900638.983
7591000000256QAM-1.700738.983
8597000000256QAM-1.700840.366
9303000000256QAM-1.100138.605
10609000000256QAM-2.3001038.983
11615000000256QAM-1.5001138.983
12621000000256QAM-1.2001238.983
13633000000256QAM-1.4001338.983
14639000000256QAM-0.4001440.366
15645000000256QAM-1.3001540.366
16651000000256QAM-1.1001638.983
17657000000256QAM-0.9001740.366
18663000000256QAM-0.7001840.366
19669000000256QAM-0.9001940.366
20675000000256QAM-1.4002038.605
21681000000256QAM-0.5002140.366
22687000000256QAM-0.4002240.946
23693000000256QAM-1.3002338.983
24699000000256QAM-1.2002438.983
25705000000256QAM-0.8002538.983
26711000000256QAM-1.7002638.605
27717000000256QAM-1.7002738.983
28723000000256QAM-1.7002840.366
29825000000256QAM-2.3002938.983
30831000000256QAM-4.4003038.605
31837000000256QAM-2.8003138.605
32843000000256QAM-2.4003238.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES0.099998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM41.75033200000
230596000ATDMA - 64QAM38.00016400000
323700000ATDMA - 64QAM38.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

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Re: Rogers Online Gaming Thread

@Aien your downstream DOCSIS 3.0 signal levels and signal to noise ratios are ok, the upstream DOCSIS 3.0 signal levels are higher than normal for a modem that is running DOCSIS 3.1 on the downstream, however, they are well within spec.  Looking at your signal data, the modem is running DOCSIS 3.1 on the downstream side and DOCSIS 3.0 on the upstream side.  So, the data for the Downstream Ports ranging from 1 to 32 is interesting, but not particularly relevant due to the fact that the modem is running DOCSIS 3.1 for the downstream instead. 

 

Did you have the same issue with ping times in Blade and Soul Online NA before upgrading to the CODA-4582?  Would you happen to know if those games use UDP as a data protocol?  

 

If you run a speedtest using the www.speedtest.net Toronto or Montreal Rogers server, what do you get for results?