Rogers Online Gaming Thread

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I Plan to Stick Around
Posts: 85

Re: Rogers Online Gaming Thread

Ok so my ping to Blizzard's Overwatch server has been hot garbage lately during parts of the night for some reason. 


I am getting a steady ping of 100ms ranging up to steady 180ms. I noticed it just seems to be a problem with the Overwatch servers, so I ran a trace route to the IP address they provide for the US East connection. I noticed on one of the hops, my ping goes up. Googling shows the IP address is located in France, and I know that geolocation for IP addresses isn't very accurate, but at the end of the day I'm trying to ping Chicago from London, ON.


So to confirm it's routing issues, I turned on a VPN, using both Montreal and Chicago settings, and my ping went back down to 40ms. I turned it off, and it went back up to 100ms. 


The thing is though that earlier today this high ping wasn't an issue. Maybe there is something going on behind the scenes that is causing poor routing during certain times of the day, I'm not sure.


Attached are pictures of a tracert (with VPN off and on results), and a pathping (no VPN) which show the issue I believe is related to routing. tracert-blizzard.PNGpathping-novpn.PNG


So in summary, I'm getting bad routing to Blizzard's Overwatch US East server (PC), and enabling a VPN has fixed the issue. However, I shouldn't need a VPN for gaming as they can be unreliable and have higher ping over what should be normal.


I edited out certain IP addresses for privacy reasons. If anybody could provide any insight as to the issue here, I would appreciate it. Thanks.

I Plan to Stick Around
Posts: 12

Re: Rogers Online Gaming Thread

Same boat here, I use this software called "Haste" for league and overwatch which gets the job done pretty nicely. I am paying for it though which I shouldn't have to. 


A technician come over today and installed a booster on the coax cable, He ran a speedtest and said everythings fine, I tried to explain to him that the issue is with latency in online games but he didn't really seem to care. He just said we're giving you the proper speed and thats it and left.


This is getting pretty frustrating.

I Plan to Stick Around
Posts: 11

Re: Rogers Online Gaming Thread

I game on PS4 (wired), would it be wise to set the Router Mode to IPv6 instead of Dual? Does anyone know if that would cause issues?



Resident Expert
Resident Expert
Posts: 6,020

Re: Rogers Online Gaming Thread

@TFM_Jeff, setting the modem to IPV6 only will cause issues:


1.  I don't believe that the PS3/4 supports IPV6.  Maybe PS3/4 owners can confirm this. 

2.  There are very few web sites that only run on IPV6, so this would lock you out of the vast majority of web sites in operation. 


So, at the moment, not a good idea Smiley Happy

Resident Expert
Resident Expert
Posts: 6,020

Re: Rogers Online Gaming Thread

Routing and peering issues would have to be addressed by @RogersKevin or @RogersDave.  

I Plan to Stick Around
Posts: 11

Re: Rogers Online Gaming Thread

I'm (we're?) currently experiencing the annual tradition of fluctuating ping/speed issues now that the weather has gone cold. Since last Sunday (Nov. 5th) I started getting weird lag in Rainbow Six: Siege on PS4.


Tech gave me the usual "your levels are fine" but sent someone out regardless, upgraded to the CODA modem and yet I still have issues. It's much more prominent at night, which is great because that's when I game and that's when tech can't come out to actually witness the issues.


Anyway, anyone else play Siege? If so, are you experience more than usual lag?

I Plan to Stick Around
Posts: 43

Re: Rogers Online Gaming Thread

Yes, lag every night in Siege.
I Plan to Stick Around
Posts: 11

Re: Rogers Online Gaming Thread

More lag than usual? Everything was fine before Nov. 5th, then it went really bad.


My net seemingly gets worse around 9:00 PM every night over the past two weeks. Last night at 10:00 PM the wireless crapped out to the point where I had to reset the modem.

I'm Here A Lot
Posts: 6

Re: Rogers Online Gaming Thread

Performance over the last few weeks has gotten a lot worse. Again, my speeds are fine, and its frustrating calling into technical support without getting help because my speeds are showing normal levels. Playing on a VPN helps the smallest of amounts, but it's still super laggy when gaming.

I've Been Here Awhile
Posts: 3

Re: Rogers Online Gaming Thread



We recently upgraded our modem to the Hitron Coda 4582 and ever since we got it I haven't been able to get a steady ping with any game i play (mostly league of legends). On the 5Ghz channel the ping in game will be around 30-40 ms for the first few mins but after that it jumps around from 100-1000 every minute or so. 


Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)


Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM43.50056400000
238596000ATDMA - 64QAM39.75063200000
330596000ATDMA - 64QAM39.00046400000