Rogers Online Gaming Thread

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Resident Expert
Resident Expert
Posts: 6,020

Re: Rogers Online Gaming Thread

You will find that UDP, which is the protocol that is used in a good majority of games will run faster with IPV6 enabled.  From there, its up to the pc or console in terms of its own UDP performance.  That is part of the puzzle when it comes to gaming performance.  On top of that, each game is different in its use of IPV6, or not.  That is something that the individual user will have to determine.  

 

If you use OpenDNS for Web Filtering, that is an IPV4 service only.  IPV6 DNS use will bypass that filtering. Currently you can't specify the IPV6 Domain Name server in the modem.  That will hopefully appear in the next trial version for the 4582.  The end result currently, is that the modem will use the Rogers IPV6 DNS, bypassing the OpenDNS web filtering.   If and when the IPV6 DNS entry is in place in the modem, that will allow you to set that as desired.  Even if you do set that for OpenDNS's IPV6 DNS address at that time, it will still bypass the IPV4 Web Filtering.  IPV6 web address filtering has been on their to do list for three to four years now and there hasn't been any indication of any progress  to date. 

 

So, leaving IPV6 running is really up to the individual user.  You shouldn't have any problems with it.  If you use any web address filtering service for DNS purposes, then you might want to disable IPV6 until you know that it provides IPV6 filtering. 



I'm a Reliable Contributor
Posts: 604

Re: Rogers Online Gaming Thread

Hello Guys,

 

Twitch issue seems to be gone, I can watch streams and leave it open for hours, and then come back to my desktop and it's not freezed.

 

I am also streaming for 5hours using upload to twitch.. and no problem at all.

 

Seems the issue is fully resolved for me!

I Plan to Stick Around
Posts: 85

Re: Rogers Online Gaming Thread

Update on my ping situation after switching to the CODA modem:

 

Ping still gets pretty starting around 4pm until 11pm or so. Tonight was really bad. Ping in game was spiking up to 200ms sometimes, one disconnect, and what seemed like an average of around 20-30ms jitter.  I was streaming at 5000kbps bitrate on Twitch.tv, which would make my ping with the jitter hover around 70-100ms. Once I turned it off, I was getting 50-60ms when I should be getting around 30-40ms. 

 

I have a few DOCSIS event log that I could post if someone could help make sense of it. 

 

DOCSIS Logs

The DOCSIS event logs is shown here

No.TimeTypePriorityEvent
106/12/2017 18:45:2990000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
206/12/2017 18:45:4069010200noticeSW Download INIT - Via Config file bac10400010xx:xx:xx:xx:xx:xx
306/12/2017 18:46:2669011200noticeSW download Successful - Via Config file
406/12/2017 18:53:2590000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
506/12/2017 18:53:2782000200criticalNo Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
606/12/2017 18:57:1784000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
706/12/2017 19:04:5190000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
806/12/2017 19:09:0584000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
906/12/2017 19:09:1184020200warningLost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1006/12/2017 19:09:2184000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1106/12/2017 19:56:2890000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1206/12/2017 20:00:4884000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1306/13/2017 02:07:4390000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1406/13/2017 02:11:3184000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1506/13/2017 09:12:5282000200criticalNo Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1606/14/2017 23:59:5284020200warningLost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1706/15/2017 15:05:0582000200criticalNo Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1806/15/2017 21:48:4190000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
1906/15/2017 22:03:4482000200criticalNo Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
2006/16/2017 00:34:0190000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx; CM-QOS=1.1;CM-VER=3.1;

 

The problems were really bad on the 15th. Note that my modem time is still default GMT so the times are off compared to where I live (EST).

 

I'm looking online and it seems the warnings (MIMO event) are from modem resets, which I did do (unplug and replug it in) in an attempt to fix the ping issues. The critical timeouts look bad though.

 

Edit: next time when I'm getting really bad ping, I'm going to save my DOCSIS WAN overviews to post.

 

Thanks for editing out my MAC addresses RogersZia. Didn't really know if I should have left them in or not.

Resident Expert
Resident Expert
Posts: 6,020

Re: Rogers Online Gaming Thread

@Nadernt can you post the DOCSIS WAN signal levels when you can, just to see how they are at the time of posting.  They really shouldn't change during the day unless there is something wrong at the CMTS.  

 

Given what you're indicating, I think you might be running into upstream congestion at the CMTS.  To see that, have a look at the following post regarding the use of pingplotter to monitor the modem to CMTS path.  Running pingplotter for a 24 hour period allows one to see the change in the response times, from the early morning quiet hours to the evening and night congested times.

 

http://communityforums.rogers.com/t5/Internet/Intermittent-disconnects/m-p/364602#M35528

 

http://www.pingplotter.com/

 

When you have that plotted after 24 to 48 hours, you can save the data by exporting it to a file so that you can reload the file and look at it later on.  I keep a directory with sub-directories for days that I run Pingplotter for test purposes so that I can look at the results, version to version.  There is also an EDIT ..... COPY an IMAGE function that you can use to capture the application image to dump that to MS Paint for example and then save the image.  You can post that if you would like to do so, so that we can have a look at the result and see if there is a problem from the modem to the CMTS.  

 

Pingplotter can also be used to look at the complete path, looking for problems downstream, however, if the issue is outside of Rogers network, then it would take someone like @RogersDave or @RogersKevin to initiate the required action to resolve the issue.  First and foremost though is ensuring that the modem to CMTS path is running as it should, and that takes some data collection to determine that. 



I Plan to Stick Around
Posts: 85

Re: Rogers Online Gaming Thread

Here is the DOCSIS overview, I'll start running pingplotter now and will post the results tomorrow.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM3.100738.605
2855000000256QAM-1.400338.605
3861000000256QAM-1.500438.605
4579000000256QAM1.400536.610
5585000000256QAM2.400636.387
6849000000256QAM-1.900238.983
7597000000256QAM3.100838.983
8603000000256QAM2.900938.983
9609000000256QAM2.5001038.983
10615000000256QAM1.3001138.983
11621000000256QAM0.0001238.605
12633000000256QAM-0.4001338.605
13639000000256QAM-0.7001438.605
14645000000256QAM-1.1001538.983
15651000000256QAM-1.0001638.605
16657000000256QAM-0.7001738.983
17663000000256QAM-0.2001838.605
18669000000256QAM0.1001938.605
19675000000256QAM0.7002038.605
20681000000256QAM1.2002138.605
21687000000256QAM1.3002238.983
22693000000256QAM1.3002338.983
23699000000256QAM0.6002438.983
24705000000256QAM-0.7002538.983
25711000000256QAM-1.2002638.605
26717000000256QAM-1.7002738.605
27723000000256QAM-2.3002837.636
28825000000256QAM-2.8002938.605
29831000000256QAM-2.5003038.605
30837000000256QAM-2.5003138.605
31843000000256QAM-2.3003238.605
32303000000256QAM-0.600137.356
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K290600000YESYESYES-0.799999
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595785ATDMA - 64QAM36.75033200000
230596000ATDMA - 64QAM34.00016400000
323700000ATDMA - 64QAM33.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
I Plan to Stick Around
Posts: 85

Re: Rogers Online Gaming Thread

Ok so I have pingplotter pro running now. Just to clarify, it should be the 2nd hop that I ping, under the IP I use to access the modem? (192.168.0.1)

Resident Expert
Resident Expert
Posts: 6,020

Re: Rogers Online Gaming Thread

@Nadernt, yes thats the correct IP to ping.  If you have the modem in Gateway mode without a router, the first IP in the list is the modem, the second IP in the list is the CMTS, and that is the target to enter into the pingplotter address bar.  Pingplotter will operate in Pro mode for 14 days.  In that mode you can view 7 days (?) of target data. So, if you kept pingplotter going for more than 7 days, the most you can see in a single window is 7 days of data, but you can scroll left or right thru weeks of data.  If you decide to keep pingplotter you can by the standard licence for $40 US, or the pro licence for $199, or not buy a licence and just use the freebie mode which limits the amount (timespan) of data that you can see with it. The standard licence allows you to keep pingplotter going for days/weeks, but it limits the max amount of data that you can see to 2 days although, as above, you can scroll left or right thru a larger timespan of data. 



I've Been Here Awhile
Posts: 2

Re: Rogers Online Gaming Thread

@RogersDave 

 

I still cannot connect to player to player games on NHL17 & FIFA17. I just went to get the CODA router with the .27 firmware but it still does not find any opponents when I search for games? I port forwarded all required ports to have open nat and the recommended ones by EA sports. Please let me know if you can help.

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Resident Expert
Resident Expert
Posts: 6,020

Re: Rogers Online Gaming Thread

@Jacob10 are you running the 4582 with IPV6 enabled?  If so, log into the modem, navigate to the BASIS .... RESIDENTIAL GATEWAY tab, select IPV4 instead of DUAL (Stack IPV4 and IPV6) and save the data.  The modem will revert to IPV4 only in about 1 to 2 minutes.  You could reboot the modem at that point if you prefer, although it shouldn't be necessary.  (ADMIN .... DEVICE RESET .... Reboot) 

 

If this is the case where you had to revert to IPV4 only, please let us know how this turns out on those games. 



I'm a Regular
Posts: 859

Re: Rogers Online Gaming Thread

 @rogerskevin okay this test was done this morning with the coda modem pinging easo.ea.com easo.ea.comjune18.png