Good morning @Carlos4949!
Welcome to the Rogers Community Forums and thank you for your post!
May you provide a little bit more info. on which modem you have and what gaming device you're connecting to? Additionally, have you had a chance to review the earlier posts in this thread? There's some good discussion about the topic.
I have the same issues with that service from Rogers. Im so fed up with restarting modem 5 times a day. I set up all the ports. Set up some hosts, geteways, played with Firewall and i still loosing connections while playing multiplayer. Why am i paying 80$ for this service ? I think Rogers is the worst internet service provider i ever had to deal with in my entire life and i dont belive there is a worst service provider!!!!
Hello... So i am having issues with playing Destiny 2. Latley when i load into social spaces, i dont see other ppl there. Matchmaking never works as I can't matchmake with anyone. My NAT type is currently moderate. I'm looking to make my NAT type open. How can I go doing that? Thanks for the help
Hello, I am having trouble with getting a NAT Type Open on my PS3. I am using a wireless connection. I have set up a static IP on my PS3 and have forwarded the ports from what Sony has on their website but my games (Call Of Duty: Ghosts and Call Of Duty: MW3) are still showing NAT Type Moderate. I want to be able to play with my friends online.
Why does it always come down to the user to sort out these issues? What are we all paying hundreds of dollars for a year in service if we're not getting service? Rogers touts the fastest for streaming and gaming but I am experiencing wifi range limitations inside my 600ft2 apartment and am constantly being dropped out of online games while connected with an ethernet cable.
We as consumers shouldn't have to dive this deep into troubleshooting or need to know about different ISP protocols or "program" something that should just WORK.
Reading through the threads here has opened my eyes to what Rogers is truly about. Raking in the cash and offering little to no REAL help when it comes to something simple as kicking NAT and making their service work properly with game servers demanding a UPnP connection!
Welcome to the community!
All of our modem's come with UPnP enabled by default. Unless changes have been made or you're utilizing your own router with it disabled, UPnP will be enabled :).
Where to check depends on the gateway or router you're using, though it's typically within the advanced settings. On the XB6 gateway you'll locate it on the Advanced-> Device Discovery page within the GUI.
Let us know if you have any further questions!