Rogers Internet Service sucks in 2014.

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Resident Expert
Resident Expert
Posts: 13,803

Re: Rogers Internet Service sucks in 2014.

@162

All in all.. thats a PRETTY good listing for the signals/channel

 

The ONLY ones that are a little high, are the last few channels... i would guess, only having some interfearance or issues in that frequency range then, as the others look clean.

 

Being a 24 channel.. that shouldnt effect much, unless you were pushing the capabailies of your package to the MAX..

 

Is there a specific issue your having?



I've Been Around
Posts: 1

Re: Rogers Internet Service sucks in 2014.

I am new to Rogers formerly Shaw and was quite happy with Shaw never an issue now eveyday my modem goes out have to unplug or reboot and when you call and finally get through to someone they say you are online and running fine why can't you have a modem that works this is totally unprofessional offering services that are not up to standards with the competition I was switchig to Bell even had an appointment I personally have had problems with Bell but at least their products work all the time! Wad willing to make the switch until Rogers called and assured me with my "NEW" modem which I thought would of been different from the previous one         but the same and still the same problem!

 

I've Been Around
Posts: 1

Re: Rogers Internet Service sucks in 2014.

I agree. I have had numerous problems with Rogers modems for the last 5 months and no matter what piece of equipment they give me, I have to reboot the modem 2-3 times per day. I added an ACN VOIP recently and the problem started then, however when I disconnect the VOIP modem, I still get persistent disconnects.

 

Rogers is now substandard but with a premium price. Time to start looking elsewhere.

 

Highlighted
I Plan to Stick Around
Posts: 103

Re: Rogers Internet Service sucks in 2014.

unfortunately often you need to know a thing or two to make it work... it kind of applies to any high tech product... the truth is Rogers remains the fastest... where I agree is the tech support needs to be consistently more savvy and eager to help Smiley Happy they have a new CEO to enforce that
Resident Expert
Resident Expert
Posts: 13,803

Re: Rogers Internet Service sucks in 2014.

The shaw cutover.. is a special case.  I will 100% agree, alot of it was handled poorly.. and things are still not moved/converted properly.

 

For anyone else though.. GENERALLY, unless there is infrastructure issues going on in general in the area, etc.. it should be relatively stable.
I have had the CGN3 for quite a while now, and NEVER have had to reboot it once, ever.  No issues with port forwarding, etc.

Before recently you barely had any pepople on the higher teirs and no one getting anywhere near full speed... with the more recent modem/plan changes.. there are tons of poeple now on the 250 speed with no issues at all.


Sometimes, with some devices (like a voip adapter), extra setup is required.  Yes, it may not have needed to be on a prior modem/router.. but the firewall on the newer ones, are much more STRICT (for your security), but can require extra setup for things like the viop.



Resident Expert
Resident Expert
Posts: 5,974

Re: Rogers Internet Service sucks in 2014.

Thankfully the service in my area is stable, so I can't complain.  The switch over looks like it is a pain, and given what has been going on, I think I would have bailed until the whole situation is sorted out. However, as they say, it is what it is.  If either of you are interested in troubleshooting your internet installation, there are forum members who can help out.  All we need is the information necessary to have a look at your cable signal quality, a few facts about what you connect the modem to, and whether the situation is a problem for wifi or wired only, or both.  So, with that, here's a few questions to follow through, if you are interested:

 

Can you go to the following page and have a look at the DOCSIS WAN Downstream / Upstream data tables from my CGN3.  I'd like you to log into your modem and copy the same DOCSIS WAN tables and paste them into this thread, not the thread where my example tables are.  Don't copy the IP address and other data above the Downstream table, just the tables themselves.  With that we can have a look at the signal power and signal to noise ratios. 

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/176...

 

Which modem/router do you happen to have:  DPC3825, CGN3 or other?

 

What service plan are you on, Hybrid Fibre 10, 30, 60, 150, 250 or ultimate?

 

What device do you connect with normally, to the modem / router, and how is that done, wired or wireless?

 

Do you have any other Rogers services, such as TV or Home Phone?

 

And, where are you located, ie, house, apartment, condo?



I've Been Around
Posts: 1

Re: Rogers Internet Service sucks in 2014.

Hi everyone,

Just to let you know that my internet connection kept dropping for the past 2 months. It's really frustrating. I can neither surf nor use skype wihout being disconnected every two minutes. I have never experienced such a bad service since 2010. It's a real shame to the company. Smiley Sad

I'm a Trusted Contributor
Posts: 336

Re: Rogers Internet Service sucks in 2014.

Frequent disconnect problem is widely known, had been discussed here many times and has solutions based on particular case.

What hardware configuration do you have and which steps did you take to troubleshoot the problem?
I've Been Here Awhile
Posts: 3

Re: Rogers Internet Service sucks in 2014.

Hi there,

 

I recently got Rogers at my apartment, and am having some issues with itermittent disconnects. Typically, this just causes a short slowdown on my web browsing or downloading, which really isn't a big deal. However, if I am gaming online, it causes sudden disconnects (no latency before, just a straight drop). I can always get back in, however I find this extremely frustrating. 

 

My PS4 is connect via ethernet to the modem, and they are only about 3ft away from each other. The modem connects to pre-laid cable in the building (which is only about 5 years old), and while I understand that could potentially be a concern, for the first two weeks I did not have any issues, and on the whole my connection speed is great (I am on the Hybrid 60 package). My ethernet connected devices are a fairly consistent 50-58Mbps which I call a win. Wireless is slower, although at my previous address with Rogers, we had terrible speeds with the CGN3 modem until we put it into bridge mode and ran our own router. It seems the CGN3 does not operate effectively as a router.

 

I any case, my concern is this:

How do I stop constant signal drops from happening? As I said, they happen for a couple seconds usually, sometimes up to a minute in length, but certainly not long enough to get on the phone and contact someone. In my experience, tech support usually can't correct the problem anyway.

 

1	01/08/15 08:10:43	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
2	01/09/15 12:02:33	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
3	01/09/15 12:02:33	68010600	notice	DHCP Renew - lease parameters tftp file-bac10400010684948c85a130 modified;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
4	01/10/15 07:38:33	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
5	01/10/15 12:02:33	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
6	01/10/15 12:02:33	68010600	notice	DHCP Renew - lease parameters tftp file-bac10400010684948c85a130 modified;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
7	01/10/15 17:44:08	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
8	01/11/15 12:02:33	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
9	01/11/15 12:02:33	68010600	notice	DHCP Renew - lease parameters tftp file-bac10400010684948c85a130 modified;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
10	01/12/15 12:02:33	68010300	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
11	01/12/15 12:02:33	68010600	notice	DHCP Renew - lease parameters tftp file-bac10400010684948c85a130 modified;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
12	01/12/15 13:19:20	90000000	warning	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;
13	01/12/15 22:36:41	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=84:94:8c:85:a1:30;CMTS-MAC=00:15:f9:2a:56:4d;CM-QOS=1.1;CM-VER=3.0;

 

That's the error log. As well, here is the DOCSIS Log

 

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Signal noise ratio (dB)	Channel ID
1	639000000	256QAM	9.800	40.366	8
2	591000000	256QAM	9.000	40.366	1
3	597000000	256QAM	8.800	40.946	2
4	603000000	256QAM	8.800	40.366	3
5	609000000	256QAM	9.000	40.366	4
6	615000000	256QAM	9.000	40.946	5
7	621000000	256QAM	9.400	40.366	6
8	633000000	256QAM	9.500	40.366	7
9	645000000	256QAM	9.400	40.946	9
10	651000000	256QAM	8.900	40.366	10
11	657000000	256QAM	8.600	40.366	11
12	663000000	256QAM	8.300	40.946	12
13	669000000	256QAM	7.700	40.366	109
14	675000000	256QAM	7.500	40.366	110
15	681000000	256QAM	7.500	40.366	111
16	687000000	256QAM	7.200	40.946	112
17	693000000	256QAM	7.200	40.366	113
18	699000000	256QAM	6.800	40.366	114
19	705000000	256QAM	6.900	40.946	115
20	711000000	256QAM	7.000	38.983	116
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	30596000	6400000	ATDMA	33.000	2
2	23700000	6400000	ATDMA	31.500	3
3	38596000	3200000	ATDMA	34.500	1

 

Sorry that is probably difficult to read, but I can't get it to display properly. Hopefully that helps in troubleshooting. In any case, my understanding is that my signal noise is higher than it should be. My building is fairly new within the last 5 years, and we got internet on the 2nd. These issues only started occuring on the 8th from the logs (not sure how long they store for, but the first week I had zero issues). 

 

Any help would be appreciated!

 

Thanks in advance!

Resident Expert
Resident Expert
Posts: 13,803

Re: Rogers Internet Service sucks in 2014.

While not 'all' but a bunch of those 'errors' are fairly normal in the logs..
I have them in my logs.. and i DONT have the disconects.

 

 

My first thought?  Is your singal.. 
The main goal is to have it as close to ZERO as possible... with a +/- of 10... and your pretty close to that..
Your actually TOO high.