Rogers Internet Service sucks in 2014.

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I Plan to Stick Around
Posts: 10

Re: Rogers Internet Service sucks in 2014.

Let me know if you find a better ISP. I'm looking too. My blood pressure needs a break from Rogers. lol.
Dan
Resident Expert
Resident Expert
Posts: 13,854

Re: Rogers Internet Service sucks in 2014.

Who you are, age, your usage, or your environment (pets, etc) can really have NOTHING to do with it.  (sure unless say the cat chewed the cable out of the wall to the box).

 

Copper lines, phone or coax.. are  not indistructable.  They will degrade over time.   Especially if you are in a possibly older house this can be a bigger issue.

Voltage spikes on the line, or just degredation as a whole, can happen to fry splitters, etc.

 

Things happen, and MOST of the time, with users not doing anything at all to cause it.

 

Getting rogers to send a tech out.. costs nothing, and they can do the tests, and replace as needed.
Often something as simple as replacing a simple splitter, can fix issues with many different things.
It is worth getting them out, to take a look.

 

As i said.. changing providers.. if the LINES are bad.. will cause issues with ANY provider you chose which is carried on those lines.

 

There are many other providers.. all which are good providers.  Take a look around and you can find info on most of them.
(unfortunately this is not the place to talk about them)



I'm a Reliable Contributor
Posts: 122

Re: Rogers Internet Service sucks in 2014.

I replied to this and another post to concur with the original post and to say that I've had a problem with Internet speeds and coonections over last month - 150mbs package with consistent d/l speeds UNDER 20mbs.

I've Been Here Awhile
Posts: 4

Re: Rogers Internet Service sucks in 2014.

So I will agree that Rogers service has been lacking over the past year, and calling their customer service makes me want to break my phone, I always end up in the wrong department no matter what I press, but I also must admit that if you get the right person, they will help you out, though they seem to be few and far between.  As for the long wait times, I see a lot of people mention it, and I usually call around 5-6 pm, and will sometimes use their call back service.

 

As for switching providers, thats kinda funny, as they pretty much all have similar issues.  I use to be with Bell, and quit after the distance from my home to their network center increased somehow, so my connection was below par.  If you read the forums on dslforums, which I was doing quite a bit this week, you'll see a myriad of complaints about just about every provider out there.

 

So unfortunately, for better or worse, haggle with Rogers and get a good deal on your plan, as the field is currently thin for good ISP providers.  If you lag with rogers, you'll lag with TekSavvy, Acanac, and whoever else you go with if you take the cable internet, as they're all using Rogers local nodes.  If you go to Bell or anyone using their phone line, good luck with that, their sales department sucks more than Rogers customer service, I had to explain what FTTN means to one of them while inquiring on their packages, all they know to tell you is that they offer dedicated lines, lol.

 

I called in a few days ago, got told nothing I liked, so I called back today and got someone good, and now I'm good again.  I think their cable and internet has lost ground to competitors, so maybe now's the time to get the sweet deal you want, especially with the new internet packages and prices.  Maybe for some its to much, but a 150Mb connection for $85 is crazy, either someone senior is losing it, or its a "WOW" factor to bring in new customers, either way, take it while you can.

Resident Expert
Resident Expert
Posts: 13,854

Re: Rogers Internet Service sucks in 2014.

Rogers net plans.. other than the USAGE part... have started to become REALLY competitive now.

 

Comparing to some 3rd party (who even have the new plan speeds available) are only $2-3 more.

Some things, like say the 150 package.. even paying to add unlimited = $110.. is HALF of what some of the others are offering for that speed (in the $200's or close).

 

Now.. only if the USAGE part was a little more competitive...
Sure..if you have the other services (tv,phone, etc) the free addional usage, usually compensates for it.. but not everyone wants those now a days..   straight out comparing, the usage is still LOW Smiley Sad



I'm a Trusted Contributor
Posts: 337

Re: Rogers Internet Service sucks in 2014.

There is no point thinking that a particular internet package price is crazy. Unfortunately we have to go with whatever is currently on the market. Rogers recently significantly increased the value of their packages. If we look just at the quality of internet they provide (we are not even talking about customer service), than Rogers, IMHO is pretty good. I have been a Rogers customer for 11 years. For that period I just had one major outage which lasted no more than 3 hours. So reliability is pretty good. Download speeds always exceed the package value. The price... yes, it is expensive. especially for someone like me who is from Russia and could have got a 50/10 package in Russia for $17/month (all market packages in Russia are unlimited). Dedicated fibre to your home is about $50.....

For someone who relies on the Internet Every day TPIA is not an option as if anything major happens repair will take forever. I currently pay $82 for 60/10/U package and pretty happy with the service however I wish the price would be a bit lower...
I've Been Around
Posts: 1

Re: Rogers Internet Service sucks in 2014.

I just got the new plan with Rogers ( Hybrid 250mbs/s) which they promise I could get speed up to 70mbps, unfortunately it can't, it just go around 25 and keep dropping at 5pm till 9pm... I switch from other Rogers internet plans ( 150mbs) because they said it could fix my internet problem but it doesn't . Rogers send out techs but he coudn't do anything, he promised me for some higher level tech would not have to enter my house and could fix my internet by standing outside at 2AM, after a month nothing change . I'm 100% dissapointed with Rogers right now, but I don't know if Bell will be a better choice or not, internet in Canada is is so crazy ( I'm an immigration ) and as well as the way Rogers take money out from my pocket 

Resident Expert
Resident Expert
Posts: 6,026

Re: Rogers Internet Service sucks in 2014.

If you can provide further info, we can probably help out, or at least point you in the right direction so that your service improves.  I'm assuming here that you have a CGN3 modem/router in your house.  Can you provide:

 

1.  an overview or basic description of your network, including all devices that you connect via wired and wireless, and for the wired connections, whether they are through a Cat 5e / Cat 6 patch cable or whether any house ethernet wiring is used.  Please provide specific model numbers for connected equipment.

 

2.  describe where the CGN3 is located, how it receives its cable feed, for example, is the CGN3 in the basement near the cable entrance, or is it connected via house RG6(?) to the wall plate upstairs, and then via short RG6 cable into the CGN3.

 

3.  log into the CGN3 and from the Docsis WAN Page, copy and paste into this thread the table that shows the channels and their data.  Please include the downstream and upstream data.

 

4.  Indicate if you have more services other than internet, ie, phone and tv.

 

Please have a read through the thread shown below and see if it has any relevance to your present situation, that is to say, the possiblity of a 10/100 Mb/s device that might be connected to your CGN3 causing the data throughput to throttle down due to a firmware bug in the CGN3. 

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/page/1/thread-...

 

With that information, maybe, we, as a group can assist.  Smiley Happy

 



Highlighted
Resident Expert
Resident Expert
Posts: 6,026

Re: Rogers Internet Service sucks in 2014.

Here is an example of my downstream and upstream data, crunched so that it fits in the thread.

 

downstream                    
Port  Frequency Modulation   Signal      Signal   Channel
ID     (MHz)                             strength   noise     ID                   
                                               (dBmV)    ratio
                                                               (dB)

1     645000000      256QAM      1.5       37.636    105
2     591000000      256QAM      2.1       38.605      97
3     597000000      256QAM      2.4       38.605      98
4     603000000      256QAM      1.7       37.636      99
5     609000000      256QAM      1.1       38.605    100
6     615000000      256QAM      0.9       37.636    101
7     621000000      256QAM      1          37.356    102
8     633000000      256QAM      1.6       37.356    103
9     639000000      256QAM      1.7       37.636    104
10    651000000      256QAM      1.1       37.636   106
11    657000000      256QAM      0.8       37.636   107
12    663000000      256QAM      1.1       37.636   108
13    669000000      256QAM      1.3       37.636   109
14    675000000      256QAM      1.8       37.356   110
15    681000000      256QAM      1.8       37.636   111
16    687000000      256QAM      1.5       37.356   112
17    693000000      256QAM      0.9       37.356   113
18    699000000      256QAM      0.5       36.61     114
19    705000000      256QAM      0.2       36.61     115
20    711000000      256QAM      0.7       37.356   116
                    
                    
upstream                    
                    
Port Frequency     BandWidth   Modulation     Signal       Channel
ID     (MHz)                Type                               Strength   ID
                                                                         (dBmV)

1     23700000    6400000        ATDMA             37              7
2     30596000    6400000        ATDMA             37              6
3     38596000    3200000        ATDMA             40              5

 

Note that your target signal strength on the downstream should be 0 dBmV with a signal to noise ratio in the high 30s to 40.  The upstream signal strength should also be in the high 30s to 40.



I Plan to Stick Around
Posts: 13

Re: Rogers Internet Service sucks in 2014.

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID
1 621000000 256QAM 1.100 36.387 6
2 591000000 256QAM 1.500 36.610 1
3 597000000 256QAM 1.400 35.595 2
4 603000000 256QAM 1.100 36.387 3
5 609000000 256QAM 1.000 35.780 4
6 615000000 256QAM 0.900 35.595 5
7 633000000 256QAM 0.800 36.387 7
8 639000000 256QAM 1.000 35.084 8
9 645000000 256QAM 0.900 35.780 9
10 651000000 256QAM 1.000 35.780 10
11 657000000 256QAM 0.900 34.346 11
12 663000000 256QAM 1.000 36.387 12
13 669000000 256QAM 1.100 34.926 13
14 675000000 256QAM 1.300 35.595 14
15 681000000 256QAM 1.500 34.926 15
16 687000000 256QAM 1.800 34.926 16
17 693000000 256QAM 2.300 35.780 17
18 699000000 256QAM 2.500 34.346 18
19 705000000 256QAM 2.600 36.387 19
20 711000000 256QAM 2.400 33.957 20
Upstream Overview
Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID
1 30596000 6400000 ATDMA 43.750 6
2 23700000 6400000 ATDMA 45.250 7
3 38596000 3200000 ATDMA 45.250 5