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Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

I switched over to Ignite many months ago and have the Rogers 500u plan. I have my main computers (2) connected by ethernet and other devices (laptops etc) via WiFi  including many smart home bulbs and hubs etc. When I set up the system I checked the WiFi signal strength all over my house and it was VERY strong, so much so that I removed my ASUS router and used the Ignite Modem in Gateway mode.

 

The system has been functioning very well for months and months.

 

Until a few weeks ago when we started noticing freeze-ups in my TV.  in some recent incidents, the picture would freeze for a few seconds and that was followed by the TV going totally black for a few seconds (10-15 seconds) then all would resume. Alternately, the TV would just go black all of a sudden and then resume in 10-15 seconds (i.e. no picture freeze per se.

 

I started to wonder if it might actually be my TV (unlikely - it is high end and relatively new) but now we are seeing interruptions in Internet service as well. Zooms and other connections are also now failing for short times at intermittent intervals. The disruptions are getting more frequent and more annoying, and sooner or later it is going  to crash some really important meeting and I can not abide that.

 

Not sure if I should be calling a tech person (I know how futile that can usually be) or if there is some fairly straightforward troubleshooting I can do on my own.

 

I am paying for a premium package that has worked very well, but it is now routinely failing me on too many occasions throughout the day. And it all started a few weeks ago, yet really there have been no changes at my end re: connections, equipment, setup etc.

 

Ideas?

 

 

 

***Edited Labels***

37 REPLIES 37

Re: Rogers Ignite - Internet and TV losing connection several times per day

Datalink
Resident Expert
Resident Expert

If you're seeing disconnects on ethernet connected devices, my first guess would be a problem with the external cable and its connectors.  So, you could have signal level problems, or disconnect problems with good signal levels.  In both cases, it points to a failing cable and/or connectors with the disconnect issue being a more severe version of the problem.

 

You can copy the signal level table and codeword table and paste those into a post.  Park your curser in front of the first character in top left hand column, hold down the shift key and scroll right and downwards to include the last bottom right character in the bottom row.  Release the shift key and right click .... Copy.  In a new post, right click .... Paste.  The table should paste in just as it appear in the modem's user interface. 

 

Copy and paste in both signal level codeword tables, one at a time.  That's the starting point, to see if there's an obvious problem.  

Re: Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

Thanks @Datalink 

 

I am not exactly sure where to find the tables you asked me to post. I assume this is done via access to the modem's admin screens but where am I looking specifically? I have logged into the modem as Admin, and gone through every screen that I can see and I do not see anything on my end that is called a signal level or codeword table. I must not be looking in the right place(s).... 

 

Thanks.

Re: Rogers Ignite - Internet and TV losing connection several times per day

@DrMike log into your modem and navigate to Gateway -> Connection -> Rogers Network. 

 

Give that about 20 to 30 seconds to populate the page and scroll down towards the bottom of the page.  You should, at some point, see three separate tables there, a Downstream and an Upstream Signal Level table and Codeword table. 

 

Unfortunately, their all horizontal tables (ugh), so you have to scroll right, just to scan thru all of the numbers.  When you copy them and paste them into a post, they will also appear in the post as horizontal tables with a scroll bar underneath them.

Re: Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

OK thanks again  @Datalink . Will give it a try here:

 

Downstream

IndexLock StatusFrequencySNRPower LevelModulation

15
1
2
3
4
5
6
7
8
9
10
11
12
13
14
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
645 MHz
279 MHz
849 MHz
855 MHz
861 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
633 MHz
639 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350000000
40.9 dB
41.9 dB
40.5 dB
41.1 dB
41.2 dB
41.8 dB
41.9 dB
41.6 dB
41.6 dB
41.7 dB
41.5 dB
41.2 dB
41.4 dB
41.4 dB
41.0 dB
41.1 dB
41.3 dB
41.5 dB
41.6 dB
41.2 dB
41.9 dB
42.2 dB
42.2 dB
42.0 dB
41.9 dB
42.1 dB
42.4 dB
42.4 dB
40.6 dB
40.9 dB
41.0 dB
40.6 dB
41.0 dB
3.8 dBmV
3.3 dBmV
1.3 dBmV
2.4 dBmV
2.9 dBmV
4.5 dBmV
4.5 dBmV
3.6 dBmV
3.3 dBmV
3.7 dBmV
3.7 dBmV
3.2 dBmV
3.2 dBmV
4.4 dBmV
4.6 dBmV
3.8 dBmV
4.0 dBmV
4.3 dBmV
4.4 dBmV
3.7 dBmV
4.2 dBmV
4.7 dBmV
4.9 dBmV
4.2 dBmV
3.8 dBmV
3.9 dBmV
5.1 dBmV
5.0 dBmV
1.5 dBmV
2.6 dBmV
2.5 dBmV
1.2 dBmV
1.7 dBmV
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM

 

Upstream

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

1
2
3
4
Locked
Locked
Locked
Locked
21 MHz
25 MHz
32 MHz
38 MHz
2560
5120
5120
5120
34.0 dBmV
36.3 dBmV
38.5 dBmV
38.5 dBmV
QAM
QAM
QAM
QAM
TDMA_AND_ATDMA
ATDMA
ATDMA
ATDMA

 

 

Codewords

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
3820949885
3844862324
3844833715
3844840620
3844846846
3844853776
3844843383
3844868712
3874576097
3844881948
3844934554
3844940482
3844946822
3844954943
3844962791
3844967126
3844973470
3844979600
3844987664
3844994473
3845060660
3845026407
3845057386
3845062832
3845071257
3845077456
3845085555
3845092410
3845099702
3845106500
3845121369
3845123509
3820949885
3189516526
3
0
0
0
0
0
0
98
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
186
0
0
3189516526
0
0
0
0
0
0
0
0
477
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
215
0
0
0

 

Most of this means nothing to me LOL. Appreciate your help!

 

Michael

 

Re: Rogers Ignite - Internet and TV losing connection several times per day

Ok, thats not too bad.  Its interesting that there's a large number of correctable codewords for channel 1 and 33, which are sitting next to each other in the frequency band, but, at the end of the day, their all corrected.  Your the second person to post that type of situation.  

 

Ok, on to Plan B.  

 

Are you in a house, condo, highrise, etc, etc ?

 

If you're in a house, would you happen to know how long its been since the external cable has been replaced? 

 

If you're in a house, do you have underground or overhead cabling?

 

The question at hand is whether or not there is an issue with the external cable and/or its connectors.  To do that, ping the Cable Modem Termination System (CMTS), which is one level beyond the neighbourhood node.  If there is an issue with the external cable, it will show up in the ping test results.  

 

First, run a trace to anywhere at a command prompt.  Use:

 

tracert -4 www.google.com

 

Note the 2nd hop IP address in the trace.  The first will be the modem or router, the second will be the CMTS.

 

Then, ping the CMTS, using that second hop IP address:

 

ping -n 3600 xxx.xxx.xxx.xxx          where xxx.xxx.xxx.xxx is the CMTS (second hop IP address)

 

That test will run for one hour and then terminate.  

 

When its finished, select the bottom results and use Ctrl c to copy the results to the clipboard.  

 

Then paste those results into a post. 

 

You can run a longer test by increasing the 3600 number, keeping in mind that Windows will ping once per second. 

 

If you want to run an indefinite test, use:

 

ping -t xxx.xxx.xxx.xxx

 

That will continue until you use Ctrl c to terminate the test.  So, if you wanted to let it run overnight and stop it at some point in the morning, that's one way to do it.  Or just multiply 3600 by the number of hours that you want to run the test.  

 

You can leave that running in the background throughout the day, just to see what happens over a 24 hour period.  

 

I would expect the results for a one hour test or longer to be well under 1 %

 

Note this ping test has to run vie ethernet, not wifi.  

 

Just to note, its interesting that you don't have an OFDMA upstream channel running.  When and if you're chatting with tech support, one question to ask is whether or not OFDMA upstream is enabled for your CMTS.  If it is, you're data doesn't show it, which implies that there's an issue in the 5 to 42 Mhz range in your external cable system that is preventing the modem from using an OFMDA upstream channel.  That might be part of the problem, but, you would have to know whether or not an OFDMA upstream channel is enabled for your CMTS and neighbourhood node. 

 

Re: Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

@Datalink 

 

I can (sort of) answer some of the questions you posed and run the ping tests tomorrow.

 

We are in a house, residential area. As far as I know the cable runs (mostly) underground. I have no idea when it was last replaced. I do know that a couple of years ago when I was having some issues with a NextBox, a tech came to my house and said my inside cables were old and should be replaced. That's not likely to happen - it is a 30+ year old house but no way am I breaking open walls etc to have new inside cables run. Then again, the same tech was totally clueless about what the problem actually was, and denied my assertions as to what was wrong (said it could not be what I said it was, yet it was indeed what I said it was)  and so I was proven right and he showed he didn't know what he was talking about in the main, so there's that .....

 

Will try some pinging and post tomorrow.

 

Huge thanks! Clearly we know how and why you live up to your name 🙂

Re: Rogers Ignite - Internet and TV losing connection several times per day

@DrMike , the other possibility here is an IPV6 issue at the CMTS.  That keeps popping up from time to time.  I’m assuming that you have IPV6 running as a default setting on the modem.  You can run a couple of tests to see if IPV6 is causing problems. 

 

  1.  You can run an IPV6 ping test to the CMTS, looking for packet loss.  In theory, if you were to run this at the same time as in IPV4 ping test, the results should be nearly identical in terms of the packet loss.  If the IPV6 results show a significantly higher number of lost packets, then there is a problem at the CMTS, which should affect everyone in the neighbourhood who uses Rogers as their ISP.
  2. You can disable IPV6 in the ethernet or wifi adapter of your desktop or laptop and reboot the device so that it ends up running IPV4 only for test purposes.  If you were seeing disconnects on an ethernet connected desktop, disabled IPV4, and then didn’t see an more disconnects or greatly decreased the number of disconnects, the obvious conclusion is that there is an IPV6 problem on the go.  Its hard to speculate without seeing any test results.

 

To run an IPV6 ping test, run a trace to anywhere at a command prompt:

 

tracert -6 www.google.com

 

That will return the much longer IPV6 addresses.  The trace should run to the end at google.com.  If it doesn’t then there is a IPV6 problem.  If the trace can’t resolve the end address, then there’s also a DNS problem.  If the trace doesn’t go past hop #2, then there is a CMTS configuration problem which isn’t allowing the return data to run from the CMTS to the modem.

 

Highlight or select the Hop #2 address portion, which will be a 2607……… address.  Then use Ctrl c to copy the address to the clipboard.

 

At a command prompt, type in:

 

ping -6 -n 3600 (right click)                The right click will paste in the IPV6 address that you just copied

 

Same as before you can run a much longer test simply by increasing the 3600 number.

 

And, you can also run an indefinite test by using:

 

ping -6 -t (right click)             which will require using Ctrl c to terminate the test

 

As before, please copy the bottom test results.  Select or highlight the bottom results, use Ctrl c to copy the results to the clipboard and then paste them into a post, right click ….. Paste or Ctrl v

 

 

To disable IPV6 in an ethernet or Wifi adapter, go Start ….. Control Panel ….. network and Sharing Center ….. Change Adapter Settings ….. Network Connections.  Select the adapter and right click to select the Properties selection.  That will bring up the Ethernet or Wifi Properties popup.  Scroll down and deselect the Internet Protocol Version 6 (TCP/IPv6) checkbox.  Hit Ok, close all of the open panels and reboot the desktop/laptop.  The preferred device would be an ethernet connected desktop or laptop in order to keep any potential wifi issues out of the mix.

 

If you were experiencing any disconnects related to IPV6 problems, disabling IPV6 in the adapter should tell you in pretty short order if there is an IPV6 issue on the go.

 

The preferred way to do this would be to disable IPV6 in the modem.  The set top boxes might squawk at this but they shouldn’t have any problems running IPV4 only for test purposes.  That is something you would have to judge, but there have been posts which indicate that running IPV4 only isn’t an issue. 

 

Just for the heck of it, when you have time, or maybe you already know.  Have a look at the cables in the basement where they should be accessible.  Check the cable jacket for the cable type.  Ideally it would be RG-6, but, its probably RG-59 which has higher losses in the upper frequency ranges.  Its designed for antenna purposes, not for cable.  Although you don't want to rip open walls, consider if there's any location where an RG-6 cable could be easily pulled from the basement.  

 

These days, with the use of OFDM and OFDMA channels which runs below 500 Mhz according to your current signal data, RG-59 losses aren't so bad.  If Rogers ever moves the OFDM channel for your area up beyond 500 Mhz, then you'll have more problems on your hands.  There is the issue of impedance mismatching due to the external RG-6 which is a 76 Ohm cable and the internal RG-59 (?) which is a 50 Ohm cable.  You will end up with signal reflection at the cable joint and at the modem.  That's unavoidable, simply due to the construction of the cables.  So, its worth considering, depending on how this turns out, if its feasible to run a single RG-6 cable to some location on the main floor.  

Re: Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

@Datalink 

 

Thanks. There is much to ponder here and I will get back to it, and to you.

 

For now I just wanted to reiterate an oft-heard comment, or at least a comment that SHOULD be often heard/made.

 

I am always astounded at the selflessness of people like yourself on this Board to help others. I can't imagine how much time it takes/took to type all of that out and to go into the kind of detail you have done to attempt to assist a total stranger.  I am in awe not only of your obvious expertise, but especially of your generosity in sharing that in such grand detail.  

 

Many thanks! Can't tell you how much I appreciate your help, wherever it leads. No matter what - I am learning stuff so there's a good thing too 😁

 

Cheers.

 

Michael

Re: Rogers Ignite - Internet and TV losing connection several times per day

stepy2015
I plan to stick around

Hi, Datalink I just had to weigh in on this issue, if you saw my latest post I am experiencing this issue as well I believe our internet has dropped more than 435 times in the last couple of days, it is not related to ipv6 and I am not loosing connection to the CMTS, only out to the internet. I have never been able to ping the CMTS on IPV6 (as it appears to be blocking it, made a post about that a while ago) but I know for a fact my pings to the ipv4 gateway never drop and my pings to google dns ipv4 and ipv6 both do drop when we loose our service. So I believe it is beyond the second hop as all the monitoring done by rogers and my own pings to the CMTS show no issue and it is impacting our entire neighbourhood 

 

This is a routing issue and must be escalated to engineering 

Re: Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

Hi again @Datalink 

 

Work in progress as they say. Here are a few of the things you asked me to do - pretty sure they are all going to be quite UN-informative, but your eye may say differently.

 

First off - the extended ping tests (IPV4) on each of my PCs - both are connected to the Ethernet.

 

PC#1 

Ping statistics for 173.33.186.1:
Packets: Sent = 9510, Received = 9510, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 122ms, Average = 13ms


PC #2

Ping statistics for 173.33.186.1:
Packets: Sent = 19135, Received = 19131, Lost = 4 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 433ms, Average = 13ms

 

Also, the trace to google.com on IPV6:

 

Tracing route to www.google.com [2607:f8b0:400b:800::2004]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 2607:xxxxxxxxxxxxxxxxxxxxxxx
2 11 ms 11 ms 9 ms 2607:f798:804:1c9::1
3 10 ms 10 ms 10 ms 2607:f798:10:cd8:0:241:5613:5225
4 11 ms 10 ms 9 ms 2607:f798:10:320:0:2091:4823:3189
5 13 ms 12 ms 10 ms 2607:f798:10:35c:0:2091:4823:5222
6 11 ms 9 ms 13 ms 2607:f798:14:83::2
7 20 ms * 14 ms 2001:4860:0:16::1
8 12 ms 13 ms 10 ms 2001:4860:0:1::1fb9
9 15 ms 12 ms 12 ms yyz12s04-in-x04.1e100.net [2607:f8b0:400b:800::2004]

 

And last, the extended ping on IPV6:

 

Ping statistics for 2607:f798:804:1c9::1:
Packets: Sent = 2826, Received = 2826, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 91ms, Average = 12ms

 

Will get to some of the other stuff as I can 🙂

 

Cheers.

Re: Rogers Ignite - Internet and TV losing connection several times per day

@DrMike can you delete all after 2607: on the hop #1 line for the IPV6 trace.  That is your modem's IPV6 address which should not be posted in an open forum. 

 

When you run an IPV4 trace, the first thing that shows up is the LAN internal address, 192.168.0.1 or 10.0.0.1 depending on the modem that you have.  

 

When you run an IPV6 trace, the first hop that shows up is the modem's IP address. 

 

If you go to https://whatismyipaddress.com/ that should show you your external IPV4 and IPV6 address.  That external IPV6 address should be the same as the Hop #1 internal address from the trace, from what I remember from long ago.  Its been a while since I've looked at this.  Whenever you have time, can you try https://whatismyipaddress.com/ and compare that to the Hop #1 address.  Please let me know if I remember this correctly or not.  

 

Interestingly, the fact that there's no packet loss is good.  The high time ping numbers aren't great, but typically that happens on the first ping.  The average times look typical, so, if there are any high time returns in the data, there can't be that many.

 

I need to work on the plotting instructions so that other customers in trouble shooting mode can actually see what the data looks like after the test run is complete.  Its been on my list of things to do ...... 

Re: Rogers Ignite - Internet and TV losing connection several times per day

Hi @stepy2015 I did see your previous post and I've been thinking about it.  Have you been able to go beyond the Level I Tech Support and chat with a Level II tech or a Level I manager?  Those are the people that you need to be yakking with in order to get anywhere with this.  For anything at or beyond the CMTS, you're wasting your time chatting with Level I techs.  The primary question to ask a Level I tech, "Can you fix a CMTS or routing issue?".  If yes, ok, lets get on with this, if not, pass me on to a Level II tech who can do something about this.  My guess is that the Level II tech can't fix the problem, but he or she can pass this up to the Network Operations Center or to the Network Engineering Staff.  

 

What happens when you run an IPV6 trace to anywhere?  Say www.google.com for example.  Does the trace manage to resolve the IP address in order to run the trace?  And, does the trace complete, or does it quit after Hop #1which is your modem.  If there's nothing after Hop #1, then the CMTS is not configured properly.  Its not returning its own address or allowing return data to pass thru the CMTS enroute to the modem.   There should be no difference in the behavior of a trace, either an IPV4 or an IPV6.  Both should run and complete thru to the end point, and all of the enroute hops should show up in the trace, possibly with one or two exceptions.  

Re: Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

@Datalink 

 

I have deleted the info as you suggested.

 

As for your memory, I'd say "half right" 😂

 

When comparing the external IPV6 from 'whatismyipaddress.com' to Hop #1 line of the trace, as you asked, the first 4 quads are identical. The second 4 quads are different. 

Re: Rogers Ignite - Internet and TV losing connection several times per day

Ah, ok, very interesting.  I'm going to have to look at this again.  If you type in ipconfig or ipconfig/all at a command prompt and look down thru the data for the IPV6 address, you might find that the whatismyipaddress.com IPV6 address matches the temporary IPV6 that windows is using at the time.  Windows 10 generates temporary IPV6 addresses for internet security and privacy concerns.  I've forgotten the roll-over time, that that time can be controlled to decrease the time that any temporary IPV6 address is used, or lengthen it if desired.  

Re: Rogers Ignite - Internet and TV losing connection several times per day

toolcubed
I'm a senior contributor
Are those uncorrectable codewords I’m seeing in columns 9 and 30 of the table pasted in post #5? It’s hard to tell. If they are, aren’t those bad?

Also, just wanted to mention that despite there being no packet loss in the IPv6 tests doesn’t mean that it’s not there. It could be intermittent. For me, when I had IPv6 enabled, I would sometimes go several days or weeks without any IPv6 packet loss and then suddenly start having it again. I would suggest maybe a continuous ping for several days. Just let it run in the background. Then if/when you have the internet disconnections again, see if they line up with any “request timed out” entries in the continuous ping tests.

Re: Rogers Ignite - Internet and TV losing connection several times per day

DrMike
I'm a trusted contributor

@Datalink wrote:

Ah, ok, very interesting.  I'm going to have to look at this again.  If you type in ipconfig or ipconfig/all at a command prompt and look down thru the data for the IPV6 address, you might find that the whatismyipaddress.com IPV6 address matches the temporary IPV6 that windows is using at the time.  Windows 10 generates temporary IPV6 addresses for internet security and privacy concerns.  I've forgotten the roll-over time, that that time can be controlled to decrease the time that any temporary IPV6 address is used, or lengthen it if desired.  


Ok so decided to have a look before going to bed.

 

So indeed the IPv6 address in ipconfig is not the same as the one shown by 'whatismyipaddress. Indeed the latter matches instead to the temporary address under ipconfig, as you surmised it would.  As before, the first 4 quads are exact match, the last 4 quads are different.

 

Just to play a bit, I decided to do another IPv6 trace and lo and behold, the IPv6 address in Hop#1 of the new trace is now NEITHER of them. So I have one in the trace, one in the whatis....address and one in the temporary IPv6 under ipconfig. All have the first half the same, but all have the second half of the address unique.

 

I have no idea of turnover time or anything else 🙂

Re: Rogers Ignite - Internet and TV losing connection several times per day

@toolcubed I did look at those packet loss numbers as you indicated.  Their a very very small number compared to the overall codeword numbers so I didn't think they would have much of an impact.  My bigger concern were the corrected codeword counts, which were corrected, but, I wonder what affect that has due to the processing required to correct codewords in those amounts.  What is it they say, you can pay me now or pay me later?  Something like that. 

 

Fwiw, I don't use IPV6 and my better half is on video conferences for a good portion of the day.  We've never had any issues with disconnects, but, that is also dependent on the load at the neighbourhood node and CMTS.  In @DrMike's case, maybe it would be an idea to turn off IPV6 altogether for a few days, maybe a week to see if that has any impact on the disconnects?  Just thinking aloud here.

Re: Rogers Ignite - Internet and TV losing connection several times per day

stepy2015
I plan to stick around

So they told us that we needed to have a tech out to the area before they escalated it however today we got a text message "Because we've identified that this issue is related to a larger area problem, the technician visit is no longer required and has been cancelled. We will notify you when the issue is resolved." and we have not had any issues yet today however yesterday was horrible 

 

Also I have no issues with IPV6 except I have never been able to ping the gateway address that pfSense shows. However today I have been able to ping the second HOP in traceroute which for whatever reason does not match the gateway address in pfSense as it does with IPv4 

Re: Rogers Ignite - Internet and TV losing connection several times per day

toolcubed
I'm a senior contributor

@Datalink , I agree.  I too think it would be worth it for @DrMike to try running his network with IPv6 disabled for a few days/weeks to see if it improves things.  The only problem is that I don't think IPv6 can be disabled on the Ignite gateways.  He would need to enable bridge mode and then use a 3rd party router with IPv6 disabled.

 

My connection is absolutely flawless with IPv6 disabled.  Everything works without any disconnects whatsoever including my Ignite TV and all of my MS Teams meetings for work.

Re: Rogers Ignite - Internet and TV losing connection several times per day

I agree, this must go to engineering. We lose our internet 10-15 times a day on ethernet, wifi and tv. With my wife teaching online it is not acceptable. We have had 3 new modems since the spring and each time they are changed the internet is stable for a few days then back to constant dropping. We have a new line (last year) to the house as well. Rogers is visiting tomorrow and it will be their last visit for this issue. If it continues after tomorrow we will be leaving Rogers for good.
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