I get the same problem. was no phone with a tech... he did a factory reset on modem and max I got was 30 mbs. this has been a know problem at rogers and they have not said anything. this is a very poor service
If you're encountering slow speeds such as this, you've come to the right place for help. We'd like to run some diagnostics for you so that we can get to the bottom of this issue.
Please send us a PM @CommunityHelps about your concern and we will be happy to look at the situation.
if you are not familiar with the PM process, you can find the instructions here.
Rogers is a HUGE rip off and though I have been loyal for over 10 years, this is the final tipping point, unless they somehow turn around this extremely slow internet issue.
I upgraded from 500MBps to 1Gig in May 2020 but the highest I can get directly connected to the Hitron CODA 4582 Modem is 190MBps!!!!! This is with nothing else connected to the modem and wifi disabled. It has been degrading over time but from January 11th 2021 to now, I have experiencing slow internet speeds severely impacting me working from home because attending meetings (Zoom, FaceTime, Microsoft Teams, WhatsApp audio), keeps freezing the audio, video or both for 5 seconds every few minutes.
The modem has been replace 3 times and the connection from the house to the pole also replaced 3 times, due to internet connections dropping every couple weeks, but this has stabilized now after filing a complaint.
Talked to two Rogers technicians about the recent speed issues and the following was done:
I believe Rogers is ripping me off by charging me for 1 Gig but only provisioning me with 200MBps.
If anyone has any suggestions on what else can be causing this, I would greatly appreciate it.
If this is not fixed within 48 hours, I will file a complaint to the office and if that does not get the issue resolved, I will do like others within this forum and just SWITCH TO BELL (Though with COVID-19, I do not want anyone coming into the house).
Unlimited Giga Download Speed Slower Than Upload
I have rebooted my Hitron many times but my download speed doesn't meet the prescribed speeds.
Download 25 Mbps
Upload 28 Mbps
Thanks so much for your post, I hope all is well at your end. 🙂
The speeds your are getting while on Gigabit internet are most definitely concerning and seem to be well-below the normal threshold. If you don't mind, we just need a bit more info to better understand your situation:
1. What is your present modem configuration? Do you have any other third party equipment such as a router, power bar, etc. included in your setup?
2. How long has this issue been happening?
3. If the issue occurring both via a direct, Ethernet connection and on WiFi?
4. Did you recently relocate your modem to another area of your home or change any of your settings?
5. Is the issue happening on multiple devices? Which devices are affected?
We look forward to your response!
I appreciate your response; the info provided helps in isolating the root cause.
I'm assuming by the router; you mean Rogers' modem. Can you bypass the power bar and plug it in directly to a wall outlet?
What's the best speed do you get on a wired connection when it's working?
When you are getting slow speed, can you please post the Downstream, Upstream, OFDM/OFDMA sections from the Status/DOCSIS WAN page of the modem? This data will help in analyzing the signal reaching your modem.