Rogers Ignite Gigabit Very... very Slow Speeds

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I've Been Around
Posts: 1

Re: Rogers Ignite Gigabit Very... very Slow Speeds

I subscribeb last week for 1gb internet and so far the fastest I've seen is 320mb. My average is 80mb....need help to rectify this please. I connect directly to the modem and use Rogers speed test to get the numbers. I should only pay for 25% or less.

Moderator
Moderator
Posts: 1,653

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Hello, @M5driving.

 

Welcome to Rogers Community Forums!

 

Thank you for posting your concern in the Community. It's great that you are testing the speed on a wired connection. Before subscribing to 1 Gbps package, what package were you having? Can you provide a few details of your computer/laptop?

 

We can also look into analyzing the signal levels at the modem. Please log in to your modem, navigate to Status/DOCSIS WAN and post the Downstream, Upstream and OFDM sections.

 

We look forward to hearing from you. 

 

Cheers,
RogersMoin